LegalZoom

Formed a business through LegalZoom. First they gave the wrong advise to form an LLC instead of a sole prop. Then they processed the wrong form to cancel my business. This error cost me over $1,000. I had to contact them 4 times. I was put on hold and the line kept dropping until I was past their business hours. I finally spoke with a supervisor who said that they only have one kind of cancellation form and they don't know anything about the short form cancellation that California uses to eliminate paying the LLC fee. Looks like they are out of their league but won't admit it. I should never have worked with this company. Very incompetent!

I called legal zoom in regards of a compliance filling, a disolution and a a operating agreement modification, and got conected with a very nice agent who new what he was doing.

As a friend turned Caregiver, preparing for medical assistance is a must! How can your answer Paramedics questions on Rx's, etc. without access to medical records and how can you pay a friend's rent or utilities? Lawyers are pricey and by the hour! A small fee & a great piece of mind = LegalZoom. Just do it!

They signed me up for a wrong entity and I got screwed on $700.
It went through the secretary of state and the entity that they allowed my business to be approved for has never been legit. My lawyer suggest refund and legal zoom f'ed us. No one was helpful. In any way. They processed wrongly and we are out of money,
DO not use legal zoom! Create an LLC directly on irs.gov

LegalZoom has partnered with other businesses, to provide whole packaged services, it seems like either integration of their online services is not correctly done, or information provided is incomplete, or their partners are overcharging for something. I didn't have a good experience with one of their partner Business Licenses LLC. They seem to work on their own terms. Feels like pure drain of my money and time.

After spending $5000 on a living trust over a dozen years ago [private attorney] we were hesitant to make any changes. But the kids have grown, circumstances have evolved, and it's important to revisit the dang thing. Looking at Legalzoom's bundles my husband and I were amazed at the pricing. Natalie in the Chat room was wonderful! She succinctly answered my questions and within minutes we understood Natalie for your great help and thank you Legalzoom!

Not happy at all with the service I am receiving from Legalzoom. They promise to do something by a certain date but never follow through. They do not even bother to tell you that it will be late. You can set up an account on their website to follow the progress of your order. Unfortunately the website doesn't get updated. I really don't understand why companies do business this way. I guess that is one reason companies don't stay in business beery long.

I signed up with LegalZoom to get an LLC three weeks ago. Since then, I get a nasty email from them every week stating my account will be closed if I don't contact them. After waiting on hold for 20 minutes each time, I then have to explain everything to the rep who eventually tells me that I need to send in a document. It would have been a lot easier had they just told me all the documents that were needed up front or even when they sent the email. I used them to save time and each week I'm spending an hour on the phone just to find out what documents they need. I noticed in the other complaints here, the LegalZoom representative's response was always "please contact us." Needless to say, I'm on hold with them now. If you're considering them as a way to save time, you won't.

I have had the pleasure of having Aimee as my chat support agent two times now and both times she's been very helpful and polite. She is quick to respond and provide clarity to any question I've thrown her way.

I am not big on writing reviews but LegalZoom absolutely earned one from me. It's not often these days that a company provides great customer service, as well as the services that they provide are actually
As good as they advertise in the first place. They helped me form my LLC a while back, granted, I do feel they could cut some slack on their prices, for sure, but,
Even still, they do very good work. And their agents all seem knowledgeable and are very respectful. But what stood out most of all, was every time I called in and spoke to an agent, they always seemed passionate and sincere. A huge difference from the normal "rush you along to get you off the line as fast as possible" type of service that seems to be the normal nowadays. Bottom line,
I salute LegalZoom and it's employees.
And give them their credit where it's due.(I would like to suggest they maybe take a look at their prices with the intent of cutting some slack) but still. Thank you LegalZoom and keep up the good work.

Filed for PLLC 3/30/17. As of today, 5/15/17, we are still waiting for our package. Multiple calls, and an EIN finally emailed last week, but as we still need the certificates we can do nothing but wait to complete our business loan. Everything, and everyone is on hold, and this has really messed us up. I was pretty impressed the first few times I used LegalZoom, but now wish I just paid the attorney. Did I mention this was for expedited service? I called about this, and was told no adjustments could be made.

Kris Wyatt offered me " real help " with questions and concerns about starting an LLC. " Spoke English " and didn't try to rush me through the process to "get me contracted." Seems genuine and a very good company ambassador who earnestly cares about prospective new customers. Someday all of you companies need to realize " personalized " service is still what your customer base is looking for. LIke Kris " answer questions "before you ask for a credit card number... you'll probably get more business.

Avoid like the plague. I thought it would make setting up a simple LLC with federal and state forms easier. Still fixing their errors weeks later and spent way more time than it would have taken to fill them in. Zero customer service despite having bought the "Gold" level. Finally you are paying them to have aggressive and incompetent service providers call you.

They cycle you through tons of members who all provide little to no assistance. They straight up took 600$ dollars from me. My application sat in limbo for over a year, for them to tell me I needed to pay 100$ to have the application re submitted to governing officials. I was sent this email two weeks before the money was due.I've had over 30 + emails with these people only to waste my time and money and ask for more to submit a paper. Straight scammed.

I've had nothing but problems with LegalZoom, Sure they filed my corporation for me, but on the wrong date and year that I had requested and had agreed upon. Nothing but excuses from work at home clerks, no confident resolution insight. I also paid them for trade, Mark services that were attorney assisted, this was a complete and utter disaster as the attorneys change frequently. I would not recommend anyone with anything important to do to trust LegalZoom. It was a big mistake for me and I'm now paying the price..

I had been caring for an elderly friend with cancer and other issues for some time. During this period it became necessary to obtain authorization for health care and financial matters along with final arrangements and a Will. I am 78 years old and he was 70. Both on fixed income. We were extremely pleased with the service and follow-up service once we contacted Legal Zoom. My friend died two weeks ago. I am so glad that we had the proper documentation at the appropriate time. Now as we go to probate I feel confident that Legal Zoom will be there to help.

This is not a reputable company. If your business doesn't make it Legal Zoom will continue to take money that will be automatically deducted from your credit card for up to a year. I would NOT recommend this company. Very poor customer service if you need help.

Eric was patient and listened to my uncertainty about some copyright details. I appreciated that he gave me clear information so that I can make the correct decisions for my product. I will be in touch with him again!

I've been with Legal Zoom for a long time now and have been satisfied on multiple levels, it's nice to know someone has your back! For a very fair price, you get an exceptional service that has your best interest at hand, not just saying it like many companies do, but actually and always delivering... Thank you legal Zoom

Submitted request for LLC in 12/10/21, was told I would receive documents on 1/13/22. Now I am being told, that is not how it works. Customer service agents on-line as well as live were rude and short, not providing any valuable information. Was told they would not have a manager contact me. Should have listened to what others have said about LZ.

I have used Legalzoom on and off for quite some time. What LZ does best for me: provide quick hits of info at times when I may be under stress—viz, my father recently passed on and a helpful chat with a local (okay, same state) lawyer about Family Trust law was very useful.

What it does worse: I used LZ to set up my LLC. Serious mistake. I should have used a local lawyer who knew local law and who could tell me what to expect. The online experience was simply not good enough. For example, I am still trying to figure out exactly what kind of LLC I am. Single owner? Partnership? I have asked and no one can explain.

Matt has been a most refreshing experience for me and my business partner. Despite his heavy workload, Matt makes the time to treat us as if we were Legal Zoom's only customer. His leadership, professionalism, and attention to detail are second to none. We will continue to do business with Legal Zoom because of Matt's dedication to our success!

Respectfully,
John Shaker and Rick Sikora

I would not recommend service; trying get a trademark is a hassle- after paying for conflict name search I created company and filed to find out while paying them extra and gong through the process that it was not done; there is no supervisors to discuss any issue, rude incompetent staff- I had t o pay law firm to restart/ continue process...staff will disconnect you when you tried to find supervisors to discuss issues...wait on the phone on the phone up to an hour...good luck with you time schedule and patience