LegalZoom

Sydney was very professional and knowledgeable about all the products we purchased.

Answers to my questions were answered promptly and politely.
All good!

Tim was patient and really cared about what was best for me as a customer. He increased my trust in Legal Zoom as a company.

I used Legal Zoom to set up my LLC. I paid for the premium service and barely received the bare minimum service. You can file you own EIN online and get the same day. I spent three weeks trying to get my EIN number after they filed the S-4 form for me with the IRS. Every follow up call I made resulted in only that they filed the paperwork, it was out of their hands I just had to wait. The website advertises for the Express Gold package that I would be guaranteed discounted, expedited EIN. That is far from true! Applying for EIN online is free with the IRS. And expedited? I don't think so... Only after sending threatening emails, was I able to get the contact information for the IRS to verify the status of my EIN number. Why exactly did I pay LegalZoom to do this for me if they can't even follow up for me? Also, I didn't receive the contact information until I called legal zoom 3 times and sent 2 emails. Their "expedited' response was here is the number you can call yourself. I called the IRS and stayed on hold for minutes. The gentleman that took my call was very polite and apologetic to the fact the third party was not more helpful and suggested in the future if I need an EIN I could apply online for free. He provided me my EIN number instantly... Again, what was I paying legal zoom for? My dealings with them have not been very pleasant and would not recommend them to anyone.

A totally unrelated topic, I received an email from them yesterday that I had an important official notice that I needed to file my annual renewal with the Minnesota Secretary of State. I am in Texas and my LLC is set up in Texas. When questioned on this, they just said, Oh just disregard, it was sent by mistake. How am I going to expect this organization to advise me when filings are due when they can't send the correct information to the correct people. I asked for a refund, as I paid for the Express Gold and barely received the Economy Service. We will see if they admit to their mistakes and faults and provide the much deserved refund.

I'm so happy I used legal zoom. It was well worth the money. Everything was taken care of in just a click of a button..

Customer service is a glorified call center where they will kindly tell you to take a hike. Open on weekends is a gimmick. Any help of value is on holiday. They sell you on automated download. However, they need "Ham" the first monkey to the moon to hit the button on their end to make it populate. He's not available on weekends, no supervisor is either 24 hour email turnaround, which really means Monday. To update an executer name i. E. add Jr on a name, on our Family trust and add a beneficiary will take 2-4 days. They will kindly laugh (literally) and tell you that your matter will be handled on Monday because no one is there, meanwhile what ever legal matter could be expired on Monday. Customer service has no concept that they are in the business of legal affairs and that time is of the Essence. They used to have immediate availability and still do. They are just making sure that you aren't making more than one doc. In our case we have the Estate Trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of failure to meet my wife's visa document deadline. Even with 7 days preorder time. Seek else where that has immediate service and better customer service, self awareness of what legal needs encompass. Highly recommend if you have a month's notice and can afford to waste time on the phone with insincere courtesy just to get your documents right. Good luck collecting on any money back or $50,000.00 guarantee. BTW they claim free revision of documents for 1 year, then when you purchase it magically turns out to be 30 days. Remember, they have to push the button on the other side and it takes up to 4 days to do it, but can be done in 5 minutes if you call. Not on weekends. Oh and they aren't Attorneys. Imagine, an Attorney on staff 5 days a week to push a button for your protection and their's. Get REAL. Be Warned!

I can only blame myself for this.
I was in a rush and believed the hype and the advertising.
After applying for an S corp, I was told that it could take a month. Being the end of the year, I needed it more quickly and was upsold to the "Gold" package. I later found out that multiple services would have done it cheaper and quicker.
But here's what pi**ed me off. After paying for the Gold expidited package, although it was overpriced, I was happy to get my package this past Saturday. Great! I can now open my bank account. Oh. Problem. THEY DIDN'T GET ME AN EIN! I can get my own instantly from the IRS! They said it was missing info. WELL THEN WHY DIDN'T YOU LET ME KNOW I WAS MISSING INFORMATION UNTIL IT WAS TOO LATE?!?!?! I called this (Monday) morning. The rep was nice enough and apologetic and told me that I would have my EIN this afternoon or tomorrow morning. (and gave me a small discount) Well. I guess it will be tomorrow morning, because the absolute B**CH that i just got off the phone with now told me "You should have got the EIN yourself! We are a big company that does 100,000 a day! It will take 24-48 hours!" in the NASTIEST tone! Terrible customer service.
The joke is on LegalZoom. I will need 18-20 new Corps. & LLC's in 2017 and you can be sure I will be going elsewhere.
You should also go elsewhere.

Amazing! Super quick and easy! The customer service agent was very helpful and made sure that I was all set.

My application for dissolution of corp had me confused and my legal zoom agent cleared up my question first try.

The agent was great with fully answering my questions

Horrible customer service chat, I chat with them many time buy never find the answer and no reply.
No recommended.

Great customer service they walked me through step by step filling out the Application.
Was great doing business with them

Michelle was so very helpful. I needed some info re: updating a business plan. She was very kind and knowledgeable

Great experience with Kara, she helped with many questions i had in mind
And provided me with a lots information!

It is surely nice to receive notifications and updates from Legalzoom. So happy I chose to do business with Legalzoom.

Agent Aba was eager and professional about resolving my issue. She proved to be personable and knowledgeable about the topic.

Julia was very helpful and awesome to speak with. It was like talking with an old friend from high school.

Tried to start a simple LLC. I had to call 6 times and they still couldn't get it right. I cancelled the order

Melanie answered my questions thoroughly and was kind and courteous throughout the whole conversation.

I'm in awe of what's happened in my transaction with LegalZoom.

They Let me know i'd need to obtain consent to use the word "doctors" in my business name, but didnt explain from whom. That's half information, it's contextless. Consent from whom? To whom should i reach out? What applications do i need to submit? If Rug Doctors exist, Space Doctors can exist, so what's my next step?
That's when they DISAPPEARED. They never answered my question. It's been a Week. I never heard from them again.

After many days of silence passed, i said "wth, i paid for expedition, whats going on? Listen, If i CANT use doctors in the name, should i just file as "interior logic" and dba as space doctors?"
More DAYS of radio silence passed, no questions answeredc when suddenly i received a "congratulations" on the formation of "interior logic llc"

What the ever loving god? I never consented to that. I mentioned it in a question built into a contingency. A CONTINGENCY. "IF i cant file space doctors, SHOULD i file as interior logic and dba as space doctors." He MEVER REPLIED to my email, but obviously read it

Days have passed, since this asinine filing, this creation of a legal entity in my name without my consent, and still theres silence. Ive emailed ten times and called twice. The phone ppl said theyd escalate my case

WHERE IS EVERYONE? Where is Varun?

This feels unlawful

It's difficult to time out phone calls with my schedule and Aimee was able to help me easily and QUICKLY via the Live Chat on LegalZoom's website. Saved me time and was super convenient!

Great experience very knowledgeable direct and precise

I discovered a debit of $499 from my bank account from LegalZoom. When I called to verify what it was, it was for an annual Registration Agent, Compliance and something else for a business that was dissolved almost 5 years ago! The only service I ever had with them was the RA@ $159/year and this year they choose to add items and charge me $499? When I called them to discuss, they advised me that I need to call the State and have them removed as RA. When I called the State, they said that LegalZoom had to resign as RA of my dissolved business. When I called LZ back and requested that they resign as RA, they said they could not do that. Now correct me if I am wrong, isn't it MY choice as to who I want as RA and isn't it MY choice if I want to remove them? Not to mention, they are using a debit card that expired years ago and according to them, when I advised that they did not have my authorization to debit my bank account, their response was, we have the authority to access ANY account linked to that card! Really? Isn't that FRAUD? You do not have access to my account. I gave you permission to charge the previous card on file but it expired years ago so what gives you the right to wiggle your way into my account otherwise? They are holding my account hostage and I will pursue this legally if I have to. LZ - I DO NOT WANT YOU AS MY RA AND YOU DO NOT HAVE MY AUTHORIZATION TO DEBIT MY ACCOUNT FOR A SERVICE THAT I AM NOT APPROVING