- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
I call for information and all of my questions were answered. They did not try to sell me anything just answered my questions!
This is the second time I have used legal zoom, and it will be the final time. The automated dialing robot you have is ridiculous. I received 7, yes SEVEN calls in 50 minutes. I was trying to have a conference call, but kept being interrupted by 7 calls in 50 minutes. Call, leave a message, I will call back. Also, when I answer, a robot then puts me on hold and asks me why I'm calling. Well, since I didn't call you in the first place, I have no idea why I'm calling. I'm then called by legal zoom to be placed on hold again, and given the option to be called back when it is my turn which starts the cycle over completely. I've spoken with 2 customer service reps. Andre was fairly nice, however he was abrupt and short. The second rep was extremely abrasive. I have nothing good to say at this point other than my paperwork was filed with the state. That's it. I'm so utterly annoyed by your phone call processes that I will block your 800 # from my phone once my order is filled. Today it was 7 incoming calls in 50 minutes and it was 7 in 49 minutes the other day, and when I answered, I was put on hold. I have NEVER dealt with any organization that schedules calls every 5-10 minutes. It is unacceptable and quite an interruption in my day. If there is enough of an issue for someone in customer service to need to speak with me, why is it too much trouble for a human being that is capable to solving the problem to pick up the phone and dial and leave a message if no one answers? I guess you're trying to streamline your workflow with complete disregard for your customer's time and work needs.
Update to my review 7/26/2016: Today I logged into my customer account to check my order status. There was a message that I needed to call customer service as there was a problem processing my EIN. I called customer service. I was on hold for 46 minutes before I was able to speak with someone. Once they verified my account, they then put my on hold again to read notes. I was then told they don't know why that error message is showing. It is only getting worse with every correspondence.
I chatted with Michelle online and she was very quick to address my concerns and find a solution for me. Very pleased with the service she provided!
Hi Joshua, thanks for sharing. We'll be sure to let Michelle know how much she helped.
I set up my LLC for my business, it was easy and efficient. The Representatives are knowledgeable and helpful.
Thank you so much, Cheri, for sharing!
Very quick and efficient. Their representative Damien was very helpful in the 10 minute conversation to complete the process.
We love hearing this, thank you, Tony, for sharing.
Aimee was great. She was so competent that I was completely satisfied before ever having to type 50 characters.
Hi Kevin, thanks for taking the time to share this. We're sorry about the character limit requirements. We'll work on making this a better experience.
Aimee was very helpful and knowledgeable and was able to assist me with what I needed. Thanks so much!
Thanks so much for sharing your experience, Christopher. Please let us know if we can help with anything else.
My experience was very positive. My question were answered and I was given multiple options on how to proceed.
Hi Greg, we are very happy to hear your experience was positive. Thank you for sharing!
Lauren was very kind and helpful. She was patient and took her time walking me through everything I needed.
Hi Jhon, thanks for sharing your experience and we'll be sure to let Lauren know of your kind words.
Legalzoom.com understood exactly what I was looking for to start my own business and it was fast and easy.
Thank you for taking the time to provide me with such positive feedback, Jason.
Great service …very professional and knowledgeable and ready to help so I can stay focus working and cost efficient
Thank you, Marlon, for recognizing our efforts and for your positive feedback. It means a lot to us.
I waited for hours on the phone without even getting through to anyone. "we apologize for the delay"
Do not fall for this scam! STAY AWAY!
Hi Leandro, We are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. I want to assist you with a resolution. Please feel free to contact me directly via help@legalzoom.com.
Priceless. I forgot to pay my state fees. I learned my lesson. He helped me to the whole process. Thank you so much
Thank you for allowing us to be there for you and sharing, Samuel!
My husband have done our wills and our powers of attorneys on Legal Zoom and have been very pleased with the prompt service.
Hi Peg, we aim to please and appreciate your decision to use LegalZoom in helping you & your husband with your estate plans. Thanks for sharing!
If you've got to get a customer sales rep, John M. Is knowledgeable, quick to respond and patient. Yay John! And thank you...
Hi Susan, thanks for sharing. We'll be sure to let John know of your kind words!
I called LegalZoom to purchase their "Trademark Package" for $599.00 on 11/08/2022. The very first step of the package included a phone call after payment on November 10th 2022 that LegalZoom set with me from 5:05 P.M. EST to 5:20 P.M. EST with Anna (Appointment ID: *******). I waited for hours and no phone call from LegalZoom per their scheduled time per their email. I called in at a later time that day to cancel my package because they literally did not follow through on their scheduled phone call which was the very first step of many in their "Trademark Package." So, I have been waiting on my refund (7-10 days) and nothing has posted to my credit card. Yesterday 11/30/2022 I get a phone call that lasted about 38 seconds from LegalZoom and I told the lady that I was waiting on my refund and she said that she was going to process it and the phone call ended. Today (12/01/2022) I called LegalZoom because there was again no refund on my Discover Card and LegalZoom told me that the call that I received yesterday on 11/30/2022 that lasted for 38 seconds was an attorney and therefore was considered a consultation and my $599.00 would not be refunded. I explained to LegalZoom that the phone call was NOT a consultation and they hung up on me. I called LegalZoom back and asked them to please provide me with my filing documentation and other documents that were supposed to be filed and a recording of the phone call and they could not provide either. LegalZoom literally charged me $599.00, did not follow their said said timeline, their said process and did not / has not provided me with anything at all. This is the largest fraud and/or scam I have ever seen. I want a full refund of $599.00 immediately,
Tip for consumers:
Stay far away from LegalZoom! They will literally take your money and disappear. Try calling for a refund, it will never happen. Money spent is money lost!
Products used:
Trademark Service
Jason Garcia was the ultimate help in getting me setup with LegalZoom and establishing my new LLC! Thank you Jason!
I was recommended by a colleague to contact Legal Zoom to set up my LLC. I will note the process was a smooth, efficient and a pleasure.
Thank you!
Hi Richard, thanks for sharing. We're happy to hear you had such a great experience.
The website was easy to use. The agent call afterward was valuable.
All aspects were smooth and efficient.
This makes us happy to hear. Thank you for sharing, Andrew!
Jeremy Thomas is very professional, understood my needs, and answered my questions appropriately. Well done... thank you Jeremy!
We know Jeremy will appreciate this wonderful feedback as much as we do. Thank you for taking the time to share, Matthew.
Very easy to work with and get things rolling. Also great customer support and helping getting things moving.
Thank you for taking the time to provide me with such positive feedback, Jason. It means a lot to us.
Excellent Experience I really enjoyed call. I also learned more than I knew before coming to legal zoom
We're delighted to hear this, Anthony! Thank you for taking the time to share.
Aimee was amazing.
She had answers for every question I had and was very thorough with explaining things.
Hi Nigel, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
One of the best meeting every friendly very understanding and and made he made sure we understood the process Paul was amazing
We love hearing this, Crystal! We thank you for taking time to share.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Kristi, it is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. Things typically go more smoothly & we apologize you have experienced us at less than our best. We would like an opportunity to try & regain your satisfaction. We will review your account & contact you directly. Please feel free to also contact a manager directly via help@legalzoom.com.