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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
I was very please to see hou complete my service received from Legal Zoom was that I received!
Very satisfied!
Keep up the great work.I enjoyed the interaction on the phone. The representative was knowledgeable and patient.
Your positive feedback is a wonderful source of encouragement. Thank you, Tony.
LegalZoom has made the process of acquiring an LLC much easier for me! I appreciate their expertise.
This is wonderful, Anna, thank you for sharing and we wish you the best with your small business.
Great Service, very thorough! Would recommend Legal Zoom to aspiring entrepreneurs for getting their business started.
We love it, thank you so much for sharing!
He was very polite and was very helpful with my questions, and was knowledgeable and mad it easy to understand him
Thank you so much, Julian, for sharing.
My experience was absolutely delightful. MY representative was very friendly, knowledgeable, and professional
And we're delighted to hear your feedback, Mike! Thank you for sharing.
Jeremy was very helpful, professional, and the fastest customer service I think I've ever experienced!
This is wonderful to hear, Mary. We appreciate you for sharing.
I had legalzoom create an LLC for me in a different state than my home state on Feb 11. They ended up entering the principal office address as my home address except they put the state the llc was being created in. This made it impossible to create a bank account in the business name. I reached back out to legalzoom to have them correct the mistake. The people who answer the phone are empowered to do very little. Even though it was obviously a mistake by legalzoom, they had to enter the issue into a queue to be taken up by a supervisor at a later date rather than just initiating the process on the phone. Took about 4 days for anyone to reach back out to me (email first) and then eventually a call from a supervisor. I had to sign a few documents and send them back. I have used FaxZero for ever and never had issues using them but for some reason LegalZoom was struggling with the faxes they were receiving. This wouldn't be a problem but it would take 4 or 5 days for LegalZoom to pick up the document and email me that there was a problem with the fax. No phone call, no ownership, despite my issue being an expedited issue. After this happened again and we were delayed another 5 days because nobody takes ownership of issues and just picks up the phone to call the customer I finally mailed the documents to LegalZoom at my cost of $50 to overnight them. They arrived on a Wednesday, were not uploaded to my account until Friday, and then nobody started working on them until Tuesday... again on an expedited issue. I still have no idea on what the status is... have they been updated to the Secretary of State? No communication, no ownership of issues by LegalZoom, impossible to get ahold of a supervisor and the frontline people are not empowered to handle issues.
Tip for consumers:
Dont. If there is an issue, no one at LegalZoom will take ownership of the issue.
Products used:
LLC Creation
I had support in which service to choose regarding trademark services and was explained the different options. Very helpful.
We thank you for sharing your feedback, Camilla.
Joseph did an exemplary job re ny inquiries. I ask several questions and he was able to answer appropriately.
We love feedback like this and we appreciate you for sharing, Miriam!
I been using LegalZoom for 11 years and always have a great experience they very friendly/professional/very easy to work with 100% recommended
We appreciate you, Moisés, for continuing to place your trust in us and for sharing your experience, it means the world to us.
Great products, prices and world class customer service. Would recommend to anyone who needs legal documents
This has made our day, Richard! We appreciate you for taking the time to share.
The LZ representative, Aimee, did a great job answering my questions. We need more representatives on par with her outstanding abilities.
Hi Stanely, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
The best customer services I've ever experienced. It was like talking to a close friend in confidence.
Hi Bruce, glad we could help & thanks for sharing your experience.
Need docs for llc and the site was giving me a error sign. Jumped in chat got all my documents. Back to work thank you Aimee
Thanks for helping to spread the good word about us, Dorian. Please let us know if we can help with anything else!
Very quick and helpful! Made my experience on chat easy. Helped me find exactly what I was looking for! Thank you so much!
Worst customer service, long wait for documents, rude manager (when someone calls you back 5 days later!) would have been better doing it my self.
Hi Sal, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. We will review your order details to determine how we can help make things right. Please also feel free to contact us directly via help@legalzoom.com.
Lily is top notch on product info and customer support & success! We would like to continue being supported by her moving forward. Thank you.
Hi Banu, thanks so much for taking the time to share your experience. We will be sure to let Lily know of your kind words.
Nice when customer service goes smooth! Aimee was fast and helpful! "Chat" is definitely convenient! Thank You!
Efficient. (50 characters is too much of a review submission requirement, bad for getting more reviews)
Hi Guanhao, thanks for taking the time to share your review and for the character feedback. Please let us know if we can help with anything else.
Just off of a live chat with Melanie, who was super helpful and got me squared away on next steps. Highly recommended.
Thanks, Christopher. Please let us know if we can help with anything else.
The online chat worked really well for me. I was able to get my questions answered in a quick and efficient manner.
Happy to hear this, Jonathan. Thanks for sharing and let us know if we can help with anything else.
I ordered additional stock certificates and received them less than 24 hours later. WOW! Company President
Hi Armand, I am so glad we could provide you with the service you needed. Thanks for sharing your experience.
I had an outstanding customer service assistance from Melanie. She helped me with my issue in a very prompt and professional manner.
Hi Nabila, thank you so much for taking the time to leave this excellent review.
I'm just getting started thinking about the process of starting my own business and Courtney was amazingly helpful!
Hi Kara, we are so happy you have considered us in helping with your business needs. We appreciate you sharing and thank you for your kind words.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Thank you Jamie, glad we could help!