LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
She explained the process very well and was easy to get a hold of. Also helped me avoid some unforeseeable pitfalls
Thanks Julie!
Julia was very nice, patient, helpful, and knowledgeable. I hope the rest of Legal Zoom goes as smoothly
Hi Andrew, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We will do everything possible to make sure your smooth experience is continued.
I was gently reminded that the information had been previously provided. Much appreciated and acknowledged
Thanks Wanda, glad we could help!
Courtney was very professional, courteous and helpful. She gave me the resources I needed to answer my questions quickly.
Thanks for sharing Bill, happy we could help!
Agent Sidney was great! We talked about my concerns and questions
Also helped me by sharing his llc experience when starting a business.
We're grateful for your kind words and appreciate your feedback on your experience with Sidney. Thank you so much, Erica!
LegalZoom has wonderful customer service they is knowledgeable about there products and willing to help you succeed in your journey.
Tip for consumers:
Know how you want to form a business if not they can assist as long you know the direction you are going with it
Products used:
Starting a business
Thank you for your kind and encouraging words, Ellies. Your feedback means the world to us.
I've been using legal zoom for quite sometimes. Every time I called the agents go above and beyond to help me.
Thank you for taking the time to provide us with such positive feedback. It means a lot to us, Eva!
Representative was very knowledgeable on all questions asked, offered valuable and pertinent information.
Hi Quintetta, thanks so much for sharing.
Meg did an excellent job answering questions related to trademarks. Very knowledgeable, friendly and professional! Recommended.
Hi Matt, glad we could help. Thanks for sharing!
As usual, Legal Zoom has the answers and takes the time to make sure I understand those answers, thanks for a great experience
* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you, Lynn, for allowing us to be there for you and we wish you the best.
--The directions online and the person who went through our initial application were wrong about the requirements for the name of a nonprofit, causing the first delay.
--LegalZoom paired us with an attorney who had no non-profit experience. In addition he was 20 minutes late to our 30 minute appointment, he was condescending, and he was thoroughly unprepared.
--We were charged prematurely for our business advantage account.
--The accounting firm LegalZoom partners with completely missed our first appointment. The second appointment was made with another professional with no non-profit experience and he was 15 minutes late to our appointment.
--There is no "submit" button for the form 1023 so if you start on it and continue to work on it, it just submits without your knowledge and then you don't have the ability to get it back to continue working on it.
--You have to click through multiple links (some of which are hidden) on the LegalZoom website to find the tiny, light grey caveat that the "rush processing" for the Express Gold doesn't include the time it takes the State to get through the paperwork. We chose the $359 package over the $99 package specifically for the rush purpose.
--I reached out to LegalZoom three times to find out why our application was delayed. Each time they said they would look into it and get back to me. No one EVER got back to me. I had to reach out again for a fourth time to ask what was happening and they told me the day before we were rejected. It turned out were were rejected because of two errors that were made by LegalZoom, not by us. So we were waiting seven weeks to be rejected because of THEIR errors. Then they refused to do anything to make it right. We had to pay the fee to refile, even though it was THEIR errors that caused the need to refile.
Dishonest, unhelpful, terrible business practices.
Hi Ali, we are truly sorry you didn't experience us at our best. We had an opportunity to review your account and confirmed that your documents were correctly resubmitted to the state at no additional cost to you. As a result of any miscommunication and inconvenience caused on our part, we've issued a $100 credit and will monitor your return closely. In addition, we've issued a refund of your business advisory subscription.
I used Legal Zoom to set up an LLC and to let me know what other licenses I needed to apply for to set up my business in California. We did all the paperwork and it was submitted to the state, but apparently we made an error on the application online (although I'm not sure of this because once it was submitted, I couldn't access the application to look at it), so the wrong name was attached to the LLC. I called Legal Zoom, and changed the name to the correct one. Apparently from there they need to submit the change, and then let you know they submitted the change, then let you know they need to charge you the whole amount over again to resubmit. This was after waiting on the phone for 45 minutes on two separate occasions. After much waiting and discussing, I spoke with a supervisor, Kristopher, who said we'd only be charged the state's processing fee, since our application appeared to imply we wanted the name we actually desired for the LLC. Kris apologized, and was very nice about it. He gave me his direct line and said I could call him anytime if I didn't hear anything and he'd get right back to me. I called him no less than 6 times and left messages and he never called me back. So, I had to get on the phone and wait 45 minutes again, to speak with an agent. Supposedly the company has decided we don't owe Legal Zoom any additional money for the reprocessing, so it's going to be resubmitted. On this phone call I was told to expect an email instructing me to sign the new papers within 2-3 days. That has never arrived so once again, I'm waiting on hold for going on 15 minutes now. This service is terrible! In summary, long wait times on phone, no follow through, no personalized service, and they are more than happy to take more money, so be careful!
Hi Jane, I am so sorry to hear that you are not having the best experience with us and I would very much like an opportunity to help you resolve your concerns and make things right. Please reach out to me directly with your account information via help@legalzoom.com. I assure you I will respond in a timely fashion.
As A Notary Public I can not give legal advice nor create forms for people. I recommend LegalZoom Often and people come back thanking me.
We thank you as well Doug. Thanks so much for your recommendations!
Legalzoom did not due there dudilegance and provide what I ordered. I was miss informed (lied to) 3x advising my ordered was completeThis was a months process of me waiting. After complaining to BBB and now consumer affairs complaint,they suddently FINALLY respond back but to say the order cant be fullfilled claiming I failed to provdie a questionair. I contacted my will and trust atty whom assisted me with the entire submission and we 100% completed the questonaire as you CAN NOT even submit the order with out it.basically if you dont answer the questions lie your name address phone, etc you cant move forward. Aside from that, when I would log into there portal occassionaly the status would say ON TIME as if there preparing it timely.I chatted with support 2x and spoke to a rep 3x and they all said I would recieve my order with in 24-48 hours or 72 hours or by end of day, as none of them understood why it was taking so long. I was given the option PRIOR to submitting my order to PRINT or pay extra for professional printing. I recieve an email for the very time is weeks, and it relays we tried to call you (LIE) I literally keep my cell phne with me daily, NO MISSED CALL nothing.What dissapoints me the most is I logged into the portal today and everything was wiped out like it never happened. Basically waisted money and time. They could have just been honest and fortwith.Legalzoom takes no accountability for there errors whether technical or there staff. Ide rather them be honest and I deal with it but LIE. The intergrity of this company is smaller than an ant.
* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Set up a trademark and it was so easy. Called in and Michael was extremely helpful. Couldn't be more happy!
We're touched by your kind words and grateful for your feedback. Thank you, Rick!
Where do I begin? Worst experience ever forming an LLC. I chose legal zoom because this is my first time starting an LLC and was worried about making a mistake, and if I did wanted to be in good hands. I wanted to be with a company who I trusted and could rely on to help me along my journey and process of starting my first company. I didn't care legal zoom cost more money I was more concern with the help I would receive. However, first mistake is filling my LLC With my home address instead of using a virtual address due to me not having an office yet. Legal zoom does not offer an address to use for LLC's when a lot of other companies do but I said to myself that's fine I rather pay extra and obtain my own virtual address than be with a company I don't trust just for that perk. First mistake, needing to change the address after filling for LLC. I was misinformed multiple times about the process. Filling an amendment, not filling an amendment. It was back and forth. I paid to file amendment to update address was told that was wrong and was refunded only to be called a week lady by a manager to let me know I was yet misinformed again and needed to file an amendment and that my EIN is still on hold and I do not need to contact the IRS for change of address which was wrong too. I had received the EIN number already even though it was supposed to be on hold so I wouldn't have to contact the IRS which is extra work for me. The phone call with the manager took another 2 hours out my schedule. I have wasted so much time and money using this company! I am convinced no one at legal zoom knows what they are doing. The manager Juana, that called me made me feel like a number and that she only wanted to do her job. Every question I would ask her she would respond with" I can't provide you that information, I am not an attorney!" WHAT!? All I am asking about is the next steps in the process since my EIN was not left on hold like it was supposed to be. This has been a nightmare! I would never recommend Legal zoom to anyone and they name shouldn't be legal zoom. Should be "not sure what to do zoom" cause this is awful. Worst experience ever!
Juli was fantastic and by far my favorite rep that has helped me over the phone. She gave me clear direction that helped tremendously.
Hi Amy, we're so happy to hear of your awesome experience. Thanks so much for sharing!
If I had known that going through Legal zoom was going to be this fantastic, I would have done this a long time ago! Brianna was excellent!
Products used:
Establishing a nonprofit
Your positive feedback made our day, Lisa! Thank you for taking the time to share your thoughts and experience with Brianna.
Set me up as a partnership with an annual 941 filing. I am an scorp with quarterly 941... this mistake has cost me so much money. T
Hi Ryan, we are very sorry for any misunderstanding or miscommunication but it appears that an LLC was purchased instead of a corporation. We are happy to review your concerns and try to help resolve this. Please feel free to contact a manager directly via help@legalzoom.com.
I had one question about my LLC and she went above and beyond to let me know each step in the process of what I was requesting.
Hi Danyielle, we try our best to always go above & beyond for our customer. We're so glad to see this reflected in your experience. Thanks so much for sharing.
Michael Lopez immediately understood what I needed and promptly directed me to the appropriate page on the LegalZoom website.
We're glad to hear that Michael understood the assignment and was able to get you taken care of. Thank you for sharing, Guillermo!
Today am currenty on hold for an hour and twenty minutes. Two days ago on hold over an hour. Chat said no agent. Emails not answered..
Products used:
Paid for a trust. Credit card debited a week ago. Unable to contact by phone (currently on hold for 1+26). Emails not answered. Chat says no agents available.
My customer service Representative was Aimee,
Se was so paitient and answered all my questions and got me back on the right path with my DBA and EIN application.
Hi Sean, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
My purchase of their service for my small business was fine. Then they started charging my AMEX card $29.99 a month for a service I did not request. I called customer service and was told you don't have to agree to the service, the service is automatically given to you and we start charging your credit card unless cancel it.
He said when I was purchasing legal document services it stated somewhere in there that they will be automatically enrolling me in some sort of accounting service and they will automatically be charging my credit card. Anyone who has purchased anything from this company knows that they throw a lot of jargon your way and wording your way when you're making a purchase. It's very difficult to catch every single little thing. That's basically what they are counting on. That is where the trickery comes into play. They are hopeful that you missed the spiel about them charging your credit card automatically for a service you probably don't even want. Basically, they take the decision out of your hands. I paid for services pertaining to my small business and they began charging my credit card money that I do not have to spend. It's disgusting. I will NEVER use them again. They automatically charge you for a service yet they never contact you to discuss said service and they never send you any documentation on this service or how to use the service that they are providing you, because they know if they did, you would immediately contact them and confront them on the fact that you did not ask for that service. Then they wouldn't be able to charge you in disguise. I couldn't be more disgusted. They are literally taking food from my family's table... And forget about recouping any money. Talk about taking advantage! They deserve a zero for being misleading and deceitful in a legal way.
We're sorry to hear that you were being charged for a service that you were unaware of. The plan that you were enrolled into is a legal plan that entitles you to receive unlimited attorney consultations along with other great benefits. If it's something that you specified you didn't want to participate in, you definitely shouldn't have been enrolled, and that's our mistake. Contact me at help@legalzoom.com and we are happy to resolve this for you.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Paul, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We will be sure to let Julie know how you feel. Please let us know if there is anything else we can do to help!