LegalZoom

LegalZoom has been my go to for LLC's and Trademarks since 2011. Just recently I experienced the best over the phone order and support to date.

I was able to get my questions answered and I was able to get a change done on my LLC. So I wanted to say thanks for the good work

Channa is very friendly and professional, she stays on the phone and created the order for me. Very good professional services. Thank you so much!

Veey knowledgable, very thorough, happy to explain and teach as they go along. Felt very comfortable and reassured during this daunting process.

I had a quote from a local attorney that was twice what I paid to Legal Zoom for the same documents.

Romel was very helpful & professional. I must say he was patient as well with all my many many many questions.:-)

Julissa was very polite and resourceful.
She was able to explain the process and provide information of the products provided.

Once they get the money they don't care about you! I ordered my express golden package at August which it said CLEARLY on their website that the package comes with a CD of 40 legal forms. But I never got it. So I called the customer services right after I got my package while waiting for maybe like 40 minutes on the phone I finally talked to an useless customer services representative and he told me they stopped the CD service back to April and now all the legal from are accessible on their website. If so why would they change the information on their website at the first place and make the costumer think the package still include the CD! Anyway, I do have the access to the legal forms at August. However the worst experience is that today I tried to get the legal forms from the website and it shows that I have to pay monthly fee to get them. SO WHY THE HELL NO ONE HAVE TOLD ME AT THE FIRST TIME I CALLED THAT I HAVE TO PAY FOR THE LEGAL FORMS AND WHY AT AUGUST I CAN GET FREE ACCESS TO THE LEGAL FROMS! So I called the costumer services again TODAY while waiting for other 50 minute until a representative talk to me and the only answer i got is sorry you have to pay for the legal forms from this point! NOW I FEEL Legalzoom JUST FRAUD ME. Once they got your money they can change your services without notifying you of any changes!

Heather is very knowledgable with all of the questions I had for her. Very prompt to reply with the answers that I needed.

True partner

I thought that I had a true partner with Channa and this was a great experience and I'm more excited now and relieved after going through the process with LegalZoom

I am in the process of registering a new corporation and throught the entire process the agents are available and helpful!

I am writing to file a complaint against LegalZoom, a company that I relied on for professional business formation services.

On June 20,2023, I purchased LegalZoom's Pro Plan for $249, plus state filing fees. This package included a range of services such as a name check service, business filing service, compliance essentials, an operating agreement, a Federal Tax ID Number (EIN), etc.

However, after my business filing, I received a signed S-4 request from the IRS, putting my EIN issuance on hold. Upon contacting the IRS, I was informed that my LLC's name, which included a ".com" at the end, was not eligible to receive an EIN because the IRS does not allow any special characters or punctuation in the legal filing.

Despite my lack of expertise in business formation, which is why I chose to rely on LegalZoom, I found it alarming that such a crucial detail was not caught by their systems or legal experts.

I called requesting a refiling or amendment to my LLC's name. LegalZoom refused to assist unless I purchased additional products and services. I was informed that they had provided the package, despite the fact that the EIN - critical for tax filing, opening bank accounts, and staff building - could not be issued due to their oversight.

On June 26,2023, I initiated contact with LegalZoom on three separate occasions in an earnest attempt to rectify the situation. The duration of these calls varied; I was disconnected during one call, and the final call extended to approximately 45 minutes. On my third call, a supervisor relayed through an agent that they were short-staffed and thus, unable to take an escalated call. After I mentioned that my call was being recorded, the supervisor changed her previous response and assured me that someone would contact me the same day. However, she explicitly stated that there would be no compensation or remedy for the inconvenience and extra cost caused by their error.

Terrible experience with customer service Rep- Gibran Dylan

Just an overall awful experience with the company, with the customer service, with the entire process of Legal Zoom

John called me withing moments of filing my paper work.He was friendly,knowledgeable and thorough going through our states upcoming policy revisions.

Romel is very cooperative agent. He help's a lot about to file my LLC. I really recommend LEGALZOOM for LLC filing. Thanks

Signed up with LZ after years of hearing podcast ads and remembering Joe Escalante from The Vandals. Joe, what happened to this company? So not punk rock.

Registered for a basic 6 months package and submitted a request to have a 2-page articles of incorporation reviewed prior to submission with the California Secretary of State. This was simply to ensure our self-prepared articles were error free and conformed to appropriate IRS and state tax code requirements. Thank the litigation gods that LZ would not be needed to process the articles! After setting up an appointment, a call back was received the next day informing that a different appointment would need to be setup in order properly answer the request for a nonprofit related document review. The new appointment time was locked in and a copy of the document for review was forwarded as instructed. All good and reasonable thus far, until the day prior to the scheduled appointment when the LZ assigned attorney called to state that the requested appointment and document review would not be conducted due to lack of any available nonprofit expertise at the LZ partnering law firm.

This was dumbfounding, as I expected LZ to be able to answer basic small business related legal questions which should include nonprofit organizations. The LZ assigned attorney simply provided a referral list to other independent lawyers who did have the necessary expertise. Upon contacting one of the lawyers on the list, I was quoted an LZ discounted rate of $400 per hour in order to check the 2-page document. A lengthy process of contacting LZ customer service then followed but LZ would not cover the cost of using a referred lawyer. An immediate request for a full refund and to cancel LZ service was then processed. Having had the service for the week, and to the credit LZ, a full refund was provided.

BOTTOM LINE: The scope of LZ services is narrow and cannot be counted on to answer a specific business related question, leading to paying additional out-of-pocket costs for the actual expertise needed. Skip it and find proper help elsewhere.

I am usually hesistant to do an online chat, but this time it was great. I just hope I wasn't talking to a robot lol

Thanks!

John provided a superlative customer service experience. He was very knowledgeable, patient, and friendly. I couldn't recommend him enough.

HORRIBLE WAIT TIMES ON THE PHONE, 10,000% INCREASE IN SOLICITATION CALLS FROM NON-LEGALZOOM REPRESENTATIVES, POOR CUSTOMER SERVICE. WILL NOT HONOR SATISFACTION GUARANTEE EVEN WITH 2 DAYS OF PURCHES.

Chatted with Aimee regarding installment plan questions. She provided clarification promptly and was very courteous.

Couldn't figure out how to do revisions. Michelle helped me quickly and cheerfully. I really appreciate it!

James was extremely helpful! Kind, swift, and to the point, I couldn't have asked for a better experience.

My husband formed our LLC through LegalZoom in Aug 2018. Up until this point, we hadn't used them for anything additional than being listed as our registered agent and the compliance calendar for $299/year. Fast forward to Sept 2022 - we filed an LLC amendment with LegalZoom to change the name and address of the business. They state their standard turnaround time for these types of filings are about 30 days.

The weeks quickly turned into months and finally on 12/23/22, they said they got my paperwork submitted to the state of Florida… and then the waiting continued and after hearing they "hadn't heard anything from the state" and they were "escalating my case" because of the time it was taking about a dozen times, I started getting suspicious. LegalZoom claims to have submitted my filing 5-6 times and blamed the State of Florida for the lack of movement.

In April 2023, I decided to call the State of Florida myself and found out they had received something because the address had been updated back in February but they had no record of the name change request. They said I needed to ask LegalZoom for the Fax ID #s associated with their submissions so the State of Florida could look into it further. When I asked LegalZoom for these ID numbers, they claimed that that was impossible unless I had requested them at the time of submission (which they never communicated with me about in the first place), they were shredded immediately to "protect my identity" - ya know, for the public record I was trying to update?

Anyways, I finally got fed up and just requested they refund me the $200 I'd spent because it had been 8+ months and they hadn't been able to complete what I'd paid for. They proceeded to tell me that was also impossible because it was outside of their 120 day refund policy LOL. This company is a joke and they don't deserve your business.

I have officially fired them and hired Northwest Registered Agent and they processed the same thing in about a week.