LegalZoom

Ordered an LLC that was supposed to take 15 days. I input the name in all lower case, not knowing the state corporation commission does things in all caps. The state misinterpreted the first letter of the name. All of the other paperwork came through LZ in 30 days with the name I had typed. The order spent over 3 days in the LZ department that checks all spelling and such, and they didn't catch the error, in double the time it was supposed to take.
I called and let them know on noon Thursday. They said it would be 2-3 days for them to research the issue. Called noon Tuesday, they said I would not get a call back that day or Wednesday, but after then. Called Saturday, and they said I was misinformed, their research takes 6-7 business days.
It is quite obvious what happened since all of the paperwork matches EXCEPT the state. If the state only uses all caps, they should have submitted the application in all caps, not the way I input the order. We are paying them to know theses things and not cause unnecessary issues. And they should be trying to correct issues STAT.
LZ charges about $150 to do a name change on an LLC. I'm expecting them to blame me for typing in all lower case, and stick their hands out wanting more money. Thinking of disputing the credit card charge of the original order.

LZ finally called about the name error. Although they were supposed to be 'researching' the issue for the 7 business days it took for them to contact me, the caller sounded like he was reading the complaint for the first time when he spoke to me. Maybe someone else researched it, and he was the go between, but that's not how it sounded. They offered to get the name fixed with the state at no charge. I told them not to bother, I already had gotten it done with the state in less than 2 hours a week ago. I did that after my second call with LZ when they told me it would be another 2-3 days before they would call me back. It was an extraordinarily easy fix and the state rep was kind, considerate, and even called me to make sure the email with the changes came through.
LZ did offer, and I accepted, a $140 refund. That is the difference between the 15 day service I originally paid for, and the 30 day service I received. Nothing else.
The response from LZ on this site said a manager would be calling me. That never happened.

Legalzoom is a TERRIBLE company whose business practices consist of trying to trick people out of as much money as possible while using aggressive up-selling tactics to try and get even more money out of their customers.

In my case Legalzoom somehow FORGOT to submit my Statement of Information to the Secretary of State for 6 MONTHS resulting in a penalty of HUNDREDS OF DOLLARS sent to me- that's how I found out Legalzoom completely failed to perform the service I PAID THEM FOR. Of course after receiving the penalty invoice from the franchise tax board of California I contacted Legalzoom customer service and was promptly treated with skepticism and denial that they had any fault in the matter. After days spent on the phone with a multitude of Legalzoom customer service people and never being allowed to speak to a supervisor and getting nowhere, I decided one day to check my business page on the Secretary of State's website and magically somehow the Statement of Information had been filed... by Legalzoom... 6 MONTHS LATE and only AFTER I had contacted them alerting them to my problem.

Overall my experience with Legalzoom has been filled with nothing but pain, frustration, and overpaying for services. Even their premium package options when setting up a legal entity with them consists only of "free" phone consultations consisting of relentlessly pushy salespeople trying to up-sell me on their third party services. In other words, what you're essentially buying when you add on premium package options with Legalzoom is the privileged to be aggressively up-sold to by their third party partners. Unbelievable. Even timeshare rental seminars provide you with a free shuttle ride and some snacks. Not Legalzoom though, they just charge you for it.

I will NEVER, NEVER, NEVER recommend Legalzoom or it's services to ANYONE EVER. STEER CLEAR. This unscrupulous company wants nothing more than to take your money at a time when you're trying to build a brighter future for yourself and your loved ones. My best advice to you is don't walk- RUN AWAY from anything having to do with LegalZoom.

I should have read all the reviews before placing my last order but I had used the service in the past and was reasonably satisfied.

This recent order involved the placement of an order for a non-profit and appending the order a few days later to add EIN and 501 c 3 application support. Bundling the order initially would have probably saved me some money but I wasn't sure what I wanted to do when I placed the initial order.

Turns out I got a letter in the mail a few days later stating that my initial order was complete but since I did not place an order for the EIN and 501 c 3, I had to secure these items on my own. Confused, I called the company to inquire. The first customer service person who picked up the phone was very polite and told me that the person who took the initial order did not connect the 2 orders and since I had initially checked "no" for help with EIN, the letter was sent. He said he had to transfer me to sales to reorder. I was unhappy but decided to go ahead and replace the other.

I was transferred to someone who started to ask for the same information I had just given to the other fellow so I asked him if was was able to see the comments that the initial person said he was making to the file so they would know what to do upon reorder. He went off on me like a mad man yelling at the top of his lungs. When I told him I was a paying customer and demanded an apology he got even louder so I asked to speak with his supervisor, this triggered even more anger. "I AM THE MOST SENIOR PERSON HERE" he yelled. I asked for his name and he yelled "JOSHUA", "MY NAME IS JOSHUA" and then abruptly he hang up the phone on me.

I got no response to exactly what happened to my order, no opportunity to reorder the EIN and ultimately no resolution for a service I paid over $750 for. I would urge everyone to read the reviews and shop around. You deserve better service and of course, more respect.

I think that was my last order from LegalZoom.

Afrika C was an amazingly patient, knowledgeable, and most helpful service representative! THANK YOU

Helpful, he explained stuff very well to me. I would definitely Recommend this company to anyone

I would definitely recommend them to anyone who is wanting or needing to start their business.

Yvette is the most wonderful human on the planet and you are lucky to have her.

Very favorable. Michelle was very helpful. I hope to finish up my filings before month end.

I liked talking to Courtney, felt like she wanted to help and answered all my questions.

Super friendly, courteous, professional, I know I made the right choice after talking to this guy!

I decided to use Legal Zoom for a DBA application. Legal Zoom has consistently fallen far short of my expectations. One uses a service like theirs for convenience and speed. Are they convenient? Maybe. Are they speedy? Definitely not. I completed the initial DBA form and submitted it. I received the DBA form to sign within 36 hours - not great for this electronic age, but not awful. Then I discovered that I made a silly mistake on the application. I had to call their 800 number and speak to someone, who input the correction. It took 5 (yes, 5) business days to receive the corrected form, which is ridiculous. No one at the company seemed to know why it took so long, and furthermore, no one cared. When I finally received the corrected DBA, I signed it and sent it back via priority mail. Over a week later they acknowledged receipt of it, and then 4 days later sent a message that the form had been filed with the state. These are ridiculous time frames for a company that is supposed to provide convenience and speed. In addition to operating at geologic speed, communication from the company is very weak - clearly they have not put themselves in the place of their customers to see how their messages are interpreted. Along with my DBA application, I also started an application for a seller's permit. Big mistake. I should have waited until I received the DBA and opened a bank account, because bank info is required for the seller's permit. Anyway, I suspended the seller's permit app until I had the bank info, and have been subjected ever since to a barrage of emails encouraging me to complete the seller's permit app. However, these emails do not identify that it is the seller's permit they are referring to - they simply say "Action Required on Your Pending Application", which could be either the seller's permit or the DBA app. So every time I get one of these emails, I have to log on to make sure it is not the DBA app I should be addressing. Regarding messages for the DBA app, all they tell you is the current status of your document - they provide no info as to how soon one might expect to hear progress to the next step - for that type of info, you have to call the 800 number. All in all, I am heartily sorry that I decided to use Legal Zoom, and will never use them again for any applications.

She had patiences with me. I can speak all over the place sometimes and she understood my needs.

VERY EASY AND AMAZING. Pam was very knowledgeable and easy going. She made my business request feel effortless. She was professional yet homely.

This company actually has a heart of GOLD. Brian Liu and the Legal Zoom team were wonderful in helping me with my non profit for SENIOR AND DISABLED ANIMALS (CSADA). I could not have done this without their help. Thank you, with all my heart.
When you shop through AMAZON, they will give a 5% donation to CSADA when you order through their smile program!

Please go to SMILE.AMAZON.COM, go to your settings, then select Amazon Smile and choose CSADA, Inc. in San Jose. You can save that as your charity of choice on the top left and then place your order!

If you want it to appear as an App, use Safari, pull the Amazon Smile page up and at the bottom of the Safari App, one of them will give you the option to "add to home screen" and then it will show up and operate just like the normal Amazon app. You may continue to use it through the Amazon website, but if you like using the Amazon App, this will replicate that experience.

We all know so many friends and family members that use Amazon already and if you share this and ask them to take the time to add this to their account it can really help contribute money to the animals. If you can please help share this with a number of people using SMILE.AMAZON.COM it would be a great way to spread the word when you use this resource! If you have any questions on how to do this, please email me at *******@careforseniorpets.org.

CSADA takes 0% of any donation for administrative costs, 100% goes to the animals. This was created so low-income people can keep their beloved animal and not have to put it down or give it away due to expensive medical costs. This pet may be their only reason for getting up each day.

Very helpful & made sure I understood what I needed to start my LLC! Highly recommend!

Ms. Dunlap:
Very inviting and professional. I can have her to come and work for the foundation.

Legal Zoom made my life easier by helping uprise and how to start up my uprising business.

Best service and very courteous that I have had. I would definitely recommend their services.

I called with very little knowledge of the process the agents was helpful and encouraging

Noah, was great and executed to the best of his abilities. Super helpful and friendly.

They walked me through the steps to make sure the most accurate data was entered.

Amy was knowledgeable about the product and she served me with excellence during the call

Aimee was very helpful and professional. She was quickly able to figure out my i