LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
I was very excited about their legal plan they offered with the living trust I was ordering. They advertised you have unlimited attorney consultations. Sounded great considering it was all over my head and needed a little guidance, and definitely had questions. Turns out it's unlimited as long as each item you are calling about is a different legal matter. So you only get one consultation per legal matter. Pretty deceitful if you ask me.
Matt Moore, sales specialist with LegalZoom, has consistently gone above and beyond to make my experience streamline and hassle-free. I very rarely offer feedback for online transactions, because I believe feedback should be earned. Matt Moore exemplifies outstanding customer service in his attention to detail, responsiveness, and genuineness. I really felt like he cared about me and my situation. Thank you!
Thank you so much Brandon. We will definitely let Matt know about your kind words. We really appreciate you for sharing!
My name change paperwork contained duplicate pages, blank pages, and insufficient information on obtaining the required background check. The customer service rep was not helpful. Rather than helping me solve the problem, he just kept stating I could do whatever I wanted with the paperwork (i. E. make corrections myself, fill out blank pages myself, etc.). He did not have a copy of my paperwork to review along with me and did not seem to have any understanding of what it is the company he works for actually does. I ended up having to start from scratch on my own. Enormous waste of money.
Hi Traci, we do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We reviewed your account & see that your concerns are being resolved with the return of the documents. However, we’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other customers in the future. Please feel free to contact me at your convenience via help@legalzoom.com.
Great service. I had them do a living trust for me. Putting your house in the trust is a separate price. Often trust attorneys don't tell you that so you still have to go through the probate process. Legal Zoom did not forget to ask me and they were up front about the additional cost. I will have my successor trustee let you know if this trust is acceptable by the courts.
Hi Teri, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
I have nothing but the utmost respect for this company and the people working for them. I created an LLC, living and last wills and pet protection agreement all through Legal Zoom. It was a painless process, reasonable price, 100% correct, great legal documents were compiled and having the ability to call and speak with an agent about any problems or questions is invaluable. Highly recommended to everybody for any legal concerns.
Hi Dustin, thanks so much for your kind words & choosing us to help you with your needs!
I think LegalZoom is a great service considering what you pay for an annual membership to have access to legal advice. They've come through for me many times when I needed information quickly. At times I was able to schedule a call with an attorney one the same day. For a small business owner, this is highly important because there's usually little time to wait when someone is breathing down your neck for answers.
Thank you so much Stacey, we really appreciate your kind words!
Although I am still at the beginning stage of this business, set up, Legal zoom has made it an easy experience. Their customer service personal are very knowledgeable and patient. I strongly recommend this service for those who are looking to start a business and which not to be giving the round around.
We're happy to hear about your experience thus far, Mirielle.
I needed a little bit of clarification in filling out my mother's will and estate bundle. Eric provided excellent, quick and concise answers to my questions and emailed some additional paperwork. Great job.
Great job on taking care of your mother's estate planning, Gary. We are glad we could help. Please let us know if we can help with anything else.
I had incorrectly completed a section of the will. Sandra walked me through the process, and stayed online with me until everything was done correctly. Legalzoom is always helpful and definitely good value for the services you get!
Hi Allison, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Just had a great conversation with Melissa. Very informative and friendly. It was so nice to have someone willing to not only answer my questions but also be very interested in my endeavor. Well done and thank you!
Hi Mike, congrats & best of luck on all your endeavors. Thank you for sharing your experience!
Filed my trademark through LegalZoom. They got it done fast and without much fuss, and that's all there is to say about it, which is a good thing. Just watch out for any additional trial services they may sign you up for, and be proactive in cancelling them before they start charging. Fortunately for me, they have a very generous return policy (though I did have to press them a little to get a full refund).
Hi Samuel, we're sorry to hear that you were being charged for a service that you were unaware of. The plan that you were enrolled into is a legal plan that entitles you to receive unlimited attorney consultations on any new legal matter along with additional benefits. If it's something that you specified you didn't want to participate in, we apologize & would like to make things right. We will review your order details & follow up with you directly. Please also feel free to contact a manager directly via help@legalzoom.com.
This company will slap all kinds of "services" to your account without your knowledge or consent; then good luck trying to remove them and getting a refund! They will have you jumping through hoops, and claim it's their "protocol".
I really felt cheated and strong-armed. I will never do business with LegalZoom again, and I will make sure anyone I know won't either.
It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. Please be aware that we do not automatically add services to any customer account. In reviewing your order, the online questionnaire provided the option of choosing LegalZoom to serve as your registered agent or naming another business/person (including yourself). We outline this service is a yearly subscription fee of $159.00 via our pricing page, the online questionnaire along with the itemized breakdown of charges that is displayed prior to a payment request. We are very sorry for any misunderstanding on our agent service or fees and we are willing to help. We will contact you directly regarding your cancellation options. Please also feel free to contact me directly via help@legalzoom.com.
Horrible customer service and failed to do the job. They messed up my simple, uncontested divorce paperwork and I got the papers returned from the New York court almost a year later. LegalZoom still has not sent me corrected papers though I sent my forms to them and they were supposed to get them to me but it's been three weeks and my case is about to expire with the state of New York so I'd have to start over again. I am upset I paid them hundreds of dollars for nothing and a lot of wasted time waiting for my divorce. Terrible, rude and unhelpful customer service on top of everything else. Would never use again.
Hi Marnie, Hi Marnie, I am very sorry to hear you aren't having the best experience. I am happy to review your account to determine how we can help. Please contact a manager directly via help@legalzoom.com
I had given up on Legalzoom after they made a mistake with my LLC's filing, and it took 4 lengthy calls and multiple different CS reps over the course of 2 weeks to get a very simple problem fixed. I was really upset.
Then I got transferred to Joseph Kim, and he restored my faith in LegalZoom. He's so competent, knowledgeable, eager to help, and professional. He solved everything in 1 phone call. Because of him I will keep using LegalZoom for my future business needs. Thank you Joseph!
Hi Timothy, we really appreciate you allowing us another opportunity to provide the quality service you deserve. Thank you very much for sharing your experience & for continuing to be our valued customer.
I would like to take a moment to acknowledge Aimee in your customer service chat department. She was extremely helpful with me today which I am extremely grateful for. I had tried calling your customer service department number however it said that employees were working from home due to the virus and was not available at the time I needed assistance. The chat option became available and though I had my doubts about getting all my questions answered Aimee did remarkably well. She was patient and professional. I sensed that about her through chatting. I hope you know how important and valuable she is to Legal Zoom. Thank you.
Hi Patricia. Thank you so much for taking the time to share this excellent review and your kind words for Aimee. Please let us know if we can help with anything else.
I would not use LegalZoom again. I dislike organizations that add services that you do not expressly request and you must OPT out/cancel it to stop billing. It preys on the likelihood of a user missing the little notes and circular references to said fees/services and not catching in time or at all. It seems so unethical and walking the edge of legit. I did not expect it from a company such as this. BUT greed knows no bounds. I do not even want Legal Zoom to finish the TradeMark concern I started. I do not trust them now.
Hi Alicia, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact help@legalzoom.com.
Truly a professional, Jordan is amazing. You don't need transferred to 3 departments and put on hold when you work with him. He made my experience with Legalzoom so much better than I have been having in the past. I really am looking forward to working with him in the future. Thank you so much, it's hard to find absolutely amazing employees, but you have one here. Try not to lose him as he is worth a few extra million dollars in business, being a CEO of several businesses, I know and see this! Thank you!
Hi Melonie, we're so happy you had an amazing experience. Thanks for sharing & being such a valued customer. We'll be sure to let Jordan know he's having a great impact on our customers.
Decided to start up an llc I didn't want to make the wrong moves and it almost made me hesitant on going through with it but I found legalzoom and they have put all my worries at ease very knowledgeable and friendly!
Thank you for allowing us to be there for you, Carlecia, and for sharing your feedback.
I went through legal zoom to get divorced to find out i only paid 500.00 to get my packet typed out by their AI when I could have gone locally to get papers free of charge at my courthouse fill them out by hand and then just pay 200.00 to file locally. I found it to be very misleading to new divorcees, I've been waiting a year now to get divorced because of the hold up on money issues. Then after paying, the instructions instructed to just take filled out paperwork to courthouse where you can get embarrassed you got ripped off and then you are back at square one in this process.
Tip for consumers:
Don't do it
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Bianca answered all my questions promptly and efficiently. Many times when chatting with customer service reps, we are asked to repeat and over-explain and there is a lot of small talk. Bianca was courteous but to the point and helpful. Well done!
Hi Roberto, we appreciate you sharing your experience. Thanks so much for your kind words!
I could give them zero stars if I could. The operating agreement they sent was out of date and had stipulations that do not apply to the state I live in. Run away these guys are awful and when you try to get help its joke.
Hi Matthew,
We apologize about the experience you had with your LLC documents. Contact us at Chyna@lzserve.com so we can resolve the situation for you as quickly as possible.
LegalZoom
I am so upset right now, at the end of everything on my receipt it stated I would get charged in monthly installments. I had no idea that there were extra annual fees costing me well over $600 and that this would be charged automatically to my card within the first month of purchasing my LLC. I am devastated because it is not something I budgeted for. I am a brand new business trying to do what's right and I feel so taken advantage of. Not to mention I waited for customer care for over an hour and half.
Hi Maria, it is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We will review your account & contact you directly to try and resolve your situation. Please also feel free to contact us directly via help@legalzoom.com.
I called today and had the pleasure of working with Wayne in the subscriptions department. He helped me with a lot of questions at once. I had just registered my business and felt like I was treated like an official business person. It was nice to be recognized in that way! People like him make starting a business so much easier.
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Registering business
Your feedback has made our day, Sasha! Thank you for taking the time to share your experience with Wayne.
After initially chatting with another representative who was less than helpful, I was very impressed with Aimee. She first believed that I actually had a problem not seeing my documents available for download and worked around it by emailing the documents directly to me immediately. She was polite, professional and most importantly, helpful.
Hi Carol, glad to know you received the helpful experience you deserved. Thanks so much for sharing, please let us know if we can help with anything else.
I was on hold today for over 3 hours in total. Hung up on once and had answer other calls on the other. Legal Zoom uses trickery to give you a free service for 30 days, then they charge your card $548 for some Tax Prep Fee. They are going to return the charge but why would anyone want that in the first place. If you want long hold times and zero communication you've found the place.
It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact me via email at help@legalzoom.com
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Kristen, thanks for taking the time to explain your experience. We're sorry that you didn't have a great experience and we appreciate your feedback. Talking to unhappy customers helps us do a better job in the future. If you have any other questions, suggestions, or concerns, please contact us directly via help@legalzoom.com.