LegalZoom

This company failed to mail me my will. They claimed they sent it. If so, my info is floating around somewhere. When I insisted on a refund they did send it by second-day mail. It was not worth it. Go to a lawyer. Legalzoom does not honor its ads. Stay away

Legal zoom does not speak with you during the process of making your order. So if there are any problems or mistakes you will not know until after the fact. I was trying to start a llc. They submitted the wrong paperwork for me. And after when I finally caught the error they said they will fix it for additional money. They will not let you talk to a supervisor. They said it takes three days for a manager to call you. They are supposed to be your trusted professionals. They are just like any other corporation. Please contact a real lawyer and do not get burned like me

Had an issue (my fault) where I selected the incorrect legal names (not full legal name of individual LLC holders). To get this corrected I thought legalzoom would help but it became another sale to them and was going to cost around $200 including state filing fees. I write this to let you all know it's worth your time to save your money and do the paperwork with the state yourself when filing an LLC.

I wish I would have taken the time to read these reviews prior to placing my order. I initiated my order on May 24, Paid a significant upcharge for their "Expedited" and all inclusive service. The order was to be completed in 5-7 days. Today is June 6th, the website claims the order will be completed by June 18. Currently on hold for my second " Request for More Information" call. Been on hold for over 54 min despite the estimated 21-23 min hold time. Had to pay an additional charge, last time I had a "Request for More Information Call" Cant wait to hear this excuse why the order cannot be completed in their advertised "Expedited" time frame. My order number is ******* for the poor individual who has the responsibility to respond to these complaints. Still on Hold after 1:06. Called their sales department and got right through.

They took my money, put my order on "HOLD", and never let me know why... Its been two months and still I have no LLC... They don't respond to my email inquiries and kept my money... I'm out $350 for nothing... I guess a pack of lawyers will know how to cheat you out of $350... It's an amount not worth going to court for and they rely on that...

Don't get duped by Legal Zoom. After completing the initial input for a Last Will I was directed to a page to select either the basic package or a comprehensive package. The comprehensive package included a checked block for unlimited revisions. It also included a DISTINCT separate checked block for a $14.99 a month plan (first 30 days free, cancel anytime) giving you access to a legal rep. I called and spoke to one of their representatives to inquire if the benefit of unlimited revisions was separate from the $14.99 a month plan as is clearly the implication on their website. After much obviating I learned to my dismay that these items are inextricably linked. I find this approach deceitful and purposely misleading. I will not use their service because of it and I will be sure to mention to misleading approach Legal Zoom uses to all my friends and acquaintances at each opportunity in the future in the hope that I can prevent them from being duped.

Received two notices to save money on renewal. Called and they said I had to go with the old amount - $299 instead of $119.25. They told me they would see what they could do and get back to me. Have emailed several times and no one gets back.

Every 6 months that I go to renew my 6 month real estate lease renewal package the website does not allow me. Then after spending an hour on the phone with a supervisor they tell me it can't be done. Then I tell them to look at my history and tell me how it has been done every 6 months then for the past 3 years. They go... oohh, maybe you are right. An hour or so later they figure it out. They waste more time in labor than what they collect from me. So frustrating as my time is worth more than I am paying for this stupid service.

I signed up with LegalZoom to create a Living Trust (Big Mistake). I went on line and completed the forms that requested information. But being a College Graduate with a Masters Degree, I apparently did not know the legal definition of the items that were presented in plain English. Accordingly I had some questions that needed to be answered. That is where the trouble began an Monday I stayed on the line continually fro 8 hours. (I have unlimited calling privilege and a speaker phone that allowed me to wait) At the end of the 8 hours and several requests for a call back. I gave up.

I canceled my order, demanded my money back. Also, I have instructed my credit card company to void that transection.

I ordered an LLC with the basic option which is $0 + state filing fees. I opted out of their registered agent service and all other services. Yet they proceeded to put themselves as my registered agent. I had to call them and tell them to cancel it. They were trying hard to persuade me to keep it. They eventually canceled it. (They we're going to charge me $249). Now I have to call the state and fix this registered agent issue. Time wasted. I will NEVER use legal zoom again. Steer clear! They are doing shady businesss!

Dozens of phone calls, hours spent waiting on hold, days waiting for promised return calls which usually didn't come, repeated errors that were promised to be corrected that reappeared, constant bouncing around between groups that kept pointing the finger at each other, and a continuing and enumerable number of apologies, promises, and assurances that lead to documents that went in the trashcan.

While searching for a way to copyright a poem I came across LegalZoom. They kept popping up so I assumed they were who I needed to use to get this done. I didn't know they paid to have there information pop up over and over again. On 11/18/2016 I paid them $150.00 to have the copy right done on my poem. They said it would take 4 to 6 weeks and it would be complete and I would receive a copy. That was a lie! Today is 3/7/2017 and I still haven't received anything so I gave them a call only to find out that after they submitted my poem they were done with the transaction. I had to call the U.S. Copy Right Office myself to check on the status and I found out I could have submitted my whole collection of poems for Copy Right and it would have only cost me $55.00! I feel like a fool but you don't have too! Now you know, if you need something Copy Written do it yourself. You can also do wills, divorces and several other things they offer yourself as well so don't be taken like I was...

I used LegalZoom one time to get power of attorney over my dying father and LegalZoom Continued to charge my card monthly for some bogus Advantage Plus membership that I never signed up for. It took me a while to realize I was being charged. When I called to get a refund I was told they would refund half of the money. If you use this company for anything at all beware of auto charges on your credit card for things you did not sign up for.

They've been raising their prices for Registered Agent service for the past 2 or 3 years now. I finally got around to finding a new Registered Agent. Now that I'm trying to cancel the service through LegalZoom, I'm unable to do so. When I log into their website, they're trying to force me to agree to the very order I'm trying to cancel. Calling them, at least on the weekend, results in getting no one to actually talk to.

LegalZoom charges 3-4 times more $ than most other Registered Agents. After telling LegalZoom I was not renewing my subscription in December 2021, getting a new Registered Agent in February, I receive an email from them on June 17th, it was time to renew. I emailed back, saying I have a new Agent. LegalZoom sent me an email saying they would not be renewing my subscription. On the very same day, LegalZoom charged my credit card $249 for yearly fee. I canceled my credit card and disputed this transaction. I have their email saying they were removing me from subscription, my yearly fee was due back in December 2021. This company will attempt fraud, imagine how many times they charge on people's credit cards, hoping no one sees or disputes the charge. A immoral company, stay away!

We sold our business at the beginning of 2022. No longer needing a registered agent, I went to LegalZoom to cancel the service. They refused to do so without the name of a new agent. So I sent the paperwork to the state of Florida, plus $25 fee and sent the paperwork to Legalzoom as well naming myself as new registered agent. Upon uploading the paperwork I get a screen that says "Account Canceled" I changed our account to manual payments and cancelled auto renew. I even added a one time use credit card number that I afterwards cancelled so it could not be charged.

4 months later. Charged 299 for auto renewal on card they should no longer have. Check out the picture attached. Manual payments evidently means they will manually take your money from your account without your permission.

Thanks Legalzoom! BBB complaint has been listed as well.

Absolutely pathetic experience. I would give 0.1 stars if I could.
Been waiting 4 weeks with no communication. And after dozens of emails they finally tell me I need to send in additional information. But wait. I need to send another email to find out what that information is.
And then to top it off I received a welcome email (I had received the welcome email 4 weeks prior to that).
Absolutely the worst experience

I was extremely disappointed that Legalzoom didn't mention anything about the publishing requirements i NYC after I had a long conversation with them about the different costs per state. Customer service was useless thereafter. There are cheaper options like registering the LLC ones self

I gave them $295, then $683. It's been 4 months with the back in forth. I have been waiting for my refund because I dont like their business and it's been taking a while just to start my business so I cancelled my order and been. Everytime I call legalzoom I am on hold for a very long time. They keep giving me a store credit. I dont want a store credit give me my money back please.

The most skilled employees are the slick salesmen, not the lawyers. They bait-and-switch to sell you the most expensive products, offer little justifications other than "this is required by fed/state law". "Registered Agent" is perfect example of hooking you into recurring payments. They set themselves up with the state to receive correspondence on your business. If you want to cancel the recurring charge, you have to file the revised paperwork with the state, and they won't help you, saying, "we're not familiar with the laws in all 50 states". When forced to explain legal terms, they are condescending, and stingy with information. Their Website advertises "Setup your business in 7 to 10 days" It actually took 6 weeks, because they misfiled papers, failed to contact us when papers were approved, and blamed it on delays in the state/fed government.

I asked for Legal Zoom to form a corporation for me, paid the price to have the corporation filing expedited and they failed to file the correct paperwork. When I pointed out that the name on the paperwork was incorrect, they failed to fix it in a reasonable time, leading to having a lapse in being paid for work i'd completed as I needed the work to go into the corporation account which i couldn't create until after I had the EIN number. As of today, I still do not have a corporation with an EIN number and am unable to accept payment because of their error (the order was placed on 1/9 and it is 2/5). I have called their customer service multiple times and they are very "sympathetic" but don't actually do anything to fix the issue. I also emailed several times and still have not had my issue addressed. Please avoid this company and use someone else or a real attorney, after all their fees and "gotchas" you actually pay just as much to go with Legalzoom as you would with a real attorney and they don't do the job right. Very unhappy with this whole ordeal and would never recommend this company to anyone.

Trying to decide what to do in regards to LegalZoom. These reviews tell much the same story as my experience. The customer service is poor at best for something as simple as trying to get information. Not sure why they are in business if customer service is so distasteful to them. Smoke n' mirrors.

This company is a complete and utter joke. I had them file for a trademark application for me. I paid extra because I thought they were experienced and knew what they were doing. Got a letter back from the USPTO to clarify something. I contacted LegalZoom after countless emails and calls. They told me they were not attorney's that I should contact a trademark attorney to assist me. They completely and utterly dropped the ball and left me out to dry. This is probably after numerous minutes of hold time.

I would advise you find someone else to help you with your Trademark application. LegalZoom has no legal staff nor do they have any sort of expertise with filing Trademark applications. To make things worse you can never find anyone to answer the phone. IMHO this is one of the worst companies ever.