LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Madeleine was very helpful and professional! She addressed all my concerns and needs.
Had a few questions and Aimee responded very well and helped out greatly!
Hi Joel, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Aimee was wonderful! She answered all of my questions and was very informative.
Hi Kim, thank you for sharing your review and helping to spread the good word about us.
Very satisfying experience for a great day. You should all be very proud.
Hi Glen, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Michelle was great at addressing a change I needed on a bundle purchase
Thanks for sharing, Joseph. Please let us know if we can help with anything else.
LegalZoom provides an excellent service with many resources. A quick and reliable service.
Hi Chris, thanks for the kind words!
The help and assistance provided by the staff at LegalZoom has been wonderful.
Thanks for the kind words Sharon, we appreciate you!
The process was very easy. Well explained step by step approach.
Thank You
Thank you Daniel, glad we could help!
The step by step task was easy to follow and put me at ease creating the necessary documents.
Hi Dori, glad we could help!
Aimee was the operator that helped me. She was able to correct my issue very quickly. Very Helpful.
Hi Sandy, happy to help. Thanks for sharing your review.
It was my first time hiring someone to help me start my first LLC. Legal zoom made it so easy.
This is so exciting, thank you for allowing us to be a part of your journey and for sharing your experience.
The agent understood everything that I needed. I am very pleased with the service provided to me.
Thank you so much for sharing, Darwin!
I had missing info and Aimee was very helpful and kind in telling me what i needed
Hi Travis, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Totally satisfied with all procedure they helped me with incorporation and others.
We are so happy to hear you are a satisfied customer. Thanks so much for sharing!
Michelle was very helpful. She changed the mailing address and got me the EIN for the corporation.
Hi Joseph, so happy we could help. Please do not hesitate to contact us if you need help with anything else.
Aimee was a delight to speak to, and super helpful!
Thanks LegalZoom!
Hi Danielle, so glad we could help. Thanks for sharing your review.
I found your site to be very help and easy to navigate.
Thank you so much Pamela, we are glad we could help you.
My Account Manager was pleasant, had all the answers for all my questions.I would Highly recommend.
We appreciate you for sharing, Brent.
Very detailed questions and extremely helpful. Individual was professional and polite.
Thank you, Gerald!
My agent was amazing so professional and understood all my needs!
That's what we love to hear, Thomas. Thanks for sharing.
Everything worked out great fast and easy and they take care of everything, highly recommend.
We appreciate you, Demarcus, for sharing your experience.
Customer service was awesome and Representative Nicole was very helpful
We're delighted to hear, James, thank you for sharing!
Aimee was very quick with responding and was able to help me with what I needed.
Hi Trey, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Thank you, Michael, for taking the time to share your experience.