LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
She was helpful and able to solve our problem and get us to the right solution
Aimee was very patient and helped me navigate my options and execute my plan sign up.
Great, Tina. Thanks so much for sharing and please let us know if we can help with anything else.
Aimee was able to answer my questions right away and guide me to my next steps.
Online chat was very friendly, and was able to answer all my questions quickly and accurately.
Hi Cam, glad you received the answers you needed. Thank you for being our valued customer.
Elaine did a a great job explaining the process with me!
Thank you, Elaine, for sharing your experience.
Excellent knowledge of the product and process, very professional and helpful.
We appreciate the love, Micahe!
I got a call before I completed my application. I was hesitant to answer be very glad I did!
We're also glad you did, Ruth Anne, and thanks for sharing.
Very satisfied, answered all me questions and covered all my concerns!
Thank you for sharing, Hamid!
Easy to reach and all the agents are knowledgeable and courteous.
Thank you, Prakash!
Aimee helped make a harrowing experience much better. Thank you, Aimee
Hi Marlene. It makes us so happy to help provide you with the best experience. Thank you very much for sharing.
Aimee with Legal Zoom helped answer my questions. Thank you, Aimee!
Glad we could help, Ruth. Please let us know if you need anything else.
Addressed and resolved my issue immediately. Submitted my EIN documents promptly.
Thanks for taking the time to share, Whitney. Please let us know if we can help with anything else.
Aimee was extremely helpful and made the process quick and easy.
Hi Mike, thanks for taking the time to share. Please let us know if we can help with anything else.
It was direct information it was helpful and I would recommend them to any and everything's
Michelle was very helpful, answered my questions and completed my request.
Hi Mary, thanks for sharing your experience. Please let us know if we can help with anything else.
The software was easy to use and the LZ representative was awesome
We love hearing this, Andrew. Thank you for sharing.
Answered quickly and made it easy to understand. She was courteous and to the point.
Hi Johari, so glad we could help. Thanks for sharing your review.
The customer support representative was very helpful!
Thanks you so much, Lefteris!
I like how things went with out any issues soon got me right
Ben was super knowledgeable and made it easy to answer the questions.
Easy to file and immediate very helpful phone follow up.
Thank you, Chris, and best of luck with your LLC.
Spoke with Marie and was very pleased with our conversation!
Thank you so much for sharing, Daniel!
Fast, easy, efficient. Thank you for the help of making a very complicated process painless.
She answered my questions quickly and helped solve my problem.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Claire, thanks for taking time to share your review. Please let us know if we can help with anything else.