LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Very quick and thorough! Very friendly and resourceful, answering all the questions I had
Hi Jason, glad we could help. Thanks for taking time to share your review. Please let us know if we can help with anything else.
Agent was personable, professional and knowledgeable!
Thank you so much, Michael.
Agent was very knowledgeable. I am not sure of my capabilities to do this online
Thank you for your feedback, Susan.
She was helpful and prompt. Michelle resolved my issue and I was very grateful.
Hi Alex, thanks for sharing. Please let us know if we can help with anything else.
I had a question and the representative answered that question.
Hi Jarrod, thanks for sharing your experience.
Aimee was very helpful and kept things simple and professional.
Rep was very knowledgeable and kind. Made my experience a breeze.
Thank you, Donald!
Excellent response great courtesy very helpful communication
Thank you so much, Sid!
The process was easy. Customer service was very helpful. I'd recommend this service.
This is wonderful to hear, Scott! Thank you.
Ms. Wyatt helped me with my order. She answered all my questions and helped me understand.
Hi Carolyn, glad we could help. Thanks for sharing your experience.
Easy to deal with will answer all stupid questions very knowledgeable.
We're happy we could be there for you, thanks, Mike.
I would use Legal zoom again and refer you to colleagues
We love hearing this, Jim, thank you!
Very professional help answer all my questions. Pointed out things for me to be aware of.
Thanks for sharing, John!
Faster than I thought!. I received a reply in less than 24 hours.
Hi Pilar, glad we could help. Thanks for sharing!
Michelle was very knowledgeable, patient and informative
Thank you so much, Wanda!
Very professional, outstanding customer service! Highly recommended!
Thank you so much, Casiano!
He has very good knowledge and caring. Also, he is very detailed.
Thank you, glad we could help!
Mrs. Rose is very skilled and professional. Mrs. Rose made everything clear and precise.
We appreciate you, Marlon, for taking the time to share your experience with Rose.
Very professional and efficient services.
Friendly and direct.
We appreciate your feedback, Brodrick!
Aimee was helpful and efficient. She was professional and was able to resolve my issue.
Hi Marshall, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi John, thanks for sharing. Please let us know if there is anything else we can do to help!