LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
You get what you pay for, but in this case, you get even less!
Was very nice and warm, explained all and made me geel good about my choices
Thank you for recognizing Christian's efforts and for your positive feedback. It means a lot to us.
One of the staff, Jean, helped me with my Application. Just love her professionalism.
We look this feedback. Thank you, Jone!
LegalZoom offers a wide range of services. It's nice to have everything I needed bundled together.
Thank you for taking the time to share your feedback, Peter.
I had no idea what to do and legal zoom walked me through the process...
We're happy we could be there for you and thank you for sharing.
1st time business owner it was a great experience. Glad i used this company
Legal zoom cares.very knowledgeable especially taking time to explain.
Ruby was very professional, knowledgeable & patient
We know Ruby appreciate this feedback just as much as we do
Thanks for sharing, Mary.
Very knowledgeable and friendly staff. Easier than working with patent office
Thank you so much for the feedback, Khaled!
Friendly, Knowledgeable & Professional.
Huge help! Solved My Issues.
We appreciate the love, James! Thank you for sharing.
Very good and smooth. Agent knew what she was doing
This is wonderful! Thanks for sharing, Nelson.
Agent was professional and answered all my questions
Thank you for sharing, Jesse!
Had all of my questions answered! Very professional!
We appreciate this, Nick!
He was professional and knowledgeable about the information.
Thank you so much, Jacqueline!
Very friendly representative, knowledgeable and professional
Thank you, Danielle!
Had a question that was answered quickly and correctly
Thanks for sharing, George!
You will receive help every step of the way with their knowledge agents!
We're thankful that we could be there for you, Jenny, and we appreciate you for sharing.
Easier than flipping through materials. Provides a faster solution.
Thanks for sharing, Angela!
Very easy to set up my business and helpful people. They answer all your questions.
Thank you for sharing, Shelli!
Tony was awesome to deal with, funny and very knowledgeable of all the product.
This makes us happy to hear, Karin. Thank you for your feedback.
I have used LegalZoom for years. They always deliver the best legal support.
Thank you for continuing to place your trust in us, Gina, and for sharing your feedback.
Spoke with Jenny on some incorrect charges. She was prompt, fixed the issue-no problem.
We're happy to hear this, Robert. Thank you for sharing.
To make it quick and short, 10/10 easily in my book!
10s across the board and we love it! Thank you for sharing, Gavin.
Agent had lots of patience going over process. Follow up email very helpful with information.
Thank you for sharing, Stephen!
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. I want to help resolve this for you. Please reach out to me directly via help@legalzoom.com.