• LegalZoom

2021 CUSTOMER CHOICE AWARD

LegalZoom

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Overview

LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 79.9%
Positive
111
Neutral
1
Negative
27
35
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How would you rate LegalZoom?
Top Positive Review

“Reliable Service”

Robert T.
3/22/24

After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.

Top Critical Review

“Long wait times, bad customer support, and no refunds.”

Samuel A.
8/5/24

The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.

Reviews (1,787)

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Reviews that mention popular keywords

customer service (340) credit card (47) bank account (18)
Thumbnail of user raulm285
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Superfast and easy. I had no problems at all. Would highly recommend this service. Thanks.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We appreciate you for sharing your experience, Raul!

Thumbnail of user alexandrag12
1 review
2 helpful votes
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February 22nd, 2016

If I could give it 0 stars... don't waste your money its a scam.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Alexandra, we’re sorry you haven't had the best experience. Your comments and are truly valuable to us and we appreciate your feedback. We’re really interested in knowing what kind of resolution you’d like to see and are willing to do anything we can to improve your experience with LegalZoom. Please contact us directly via help@legalzoom.com. We look forward to hearing how we can make this situation better.

Thumbnail of user garyt56
1 review
1 helpful vote
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February 11th, 2016
Verified purchase

She was the best, answered all my questions fast and made it easy to understand.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Gary, we are happy we could help you. Thank you for sharing!

Thumbnail of user travisj9
1 review
1 helpful vote
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October 20th, 2015
Verified purchase

LegalZoom provides me great services, and I appreciate it!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks Travis, glad we could help!

Thumbnail of user amberh274
1 review
0 helpful votes
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June 24th, 2020
Verified purchase

Aimee was very thorough with all of the information. I would be pleased to have her help me again.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Amber, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user carlg177
1 review
0 helpful votes
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June 23rd, 2020
Verified purchase

They were able to get my llc up and running ahead of schedule

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Carl, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user johni459
2 reviews
0 helpful votes
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June 17th, 2020
Verified purchase

Very helpful and answered all my initial questions

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi John. We appreciate you for sharing your experience. Please let us know if we can help with anything else.

Thumbnail of user janices385
1 review
0 helpful votes
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June 16th, 2020
Verified purchase

Aimee was very helpful, knowledgeable, and clear. Thankful for her help!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Janice, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user alyssiam2
1 review
0 helpful votes
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June 5th, 2020
Verified purchase

I'm new to the process and now I have a better understanding!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad we could help you, Alyssia. Thank you for sharing your experience.

Thumbnail of user maryc1519
1 review
0 helpful votes
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June 3rd, 2020
Verified purchase

Great customer service! Very patient. Positive attitude.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Mary, thanks for sharing this review of your experience. Please let us know if we can help with anything else.

Thumbnail of user ivank93
1 review
0 helpful votes
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May 5th, 2020
Verified purchase

Excellent customer services and on top of things knowing what need to be done.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Ivan, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user karenb154
1 review
1 helpful vote
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October 20th, 2015
Verified purchase

I have formed several companies with LegalZoom and each time it has been a very easy experience.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you for being a valued customer Karen. We really appreciate your business!

Thumbnail of user joannel186
1 review
0 helpful votes
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April 10th, 2020
Verified purchase

Great! Aimee worked out my problem with me and it was resolved.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Joanne, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user neesaa
1 review
0 helpful votes
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April 8th, 2020
Verified purchase

Thank you for being patient with my issues. Sometimes these sites can be cumbersome.

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Value
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Quality
Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Neesa, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user nelliek10
1 review
0 helpful votes
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March 27th, 2020
Verified purchase

Aimee, allayed my frustration with filling out that form. I am so grateful to this great lady.

Thumbnail of user brianr620
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

Got the info I needed! Really helpful information.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad to hear we provided you the information you needed. Please let us know if we can help with anything else.

Thumbnail of user anthonya388
1 review
0 helpful votes
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February 8th, 2020
Verified purchase

Great help very professional and friendly! Thank you!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Anthony, thank you for sharing. Please let us know if we can help with anything else!

Thumbnail of user marekw7
1 review
0 helpful votes
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January 18th, 2020
Verified purchase

Extremely helpful and attentive. It was a pleasure to chat.

Thumbnail of user an18942
1 review
0 helpful votes
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January 11th, 2016
Verified purchase

Had a ton of questions, and Jacqueline answered them all with ease. Very pleased. Thank you!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi, glad we could help. Thanks for being a valued customer!

Thumbnail of user glorias22
1 review
0 helpful votes
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January 7th, 2016
Verified purchase

Answered all my question to the exact detail. His name was peter

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Gloria, we appreciate you sharing your experience. Glad we could help!

Thumbnail of user albertoj8
1 review
0 helpful votes
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December 23rd, 2019
Verified purchase

Great experience. Very helpful. Was able to answer my questions.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Alberto, thanks for sharing your experience. Please do not hesitate to contact us for help with anything else.

Thumbnail of user marloenv
1 review
0 helpful votes
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December 23rd, 2019
Verified purchase

Aimee was able to address all my questions in a timely, friendly/professional and effective manner.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for sharing your experience, Marloen. Please let us know if we can help with anything else.

Thumbnail of user alexisd76
1 review
0 helpful votes
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December 20th, 2019
Verified purchase

Aimee was knowledgeable and efficient in addressing today' concerns regarding my order.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Alexis, thanks for sharing. Please let us know if we can help with anything else.

Thumbnail of user sachinm21
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

I needed documents and they got to me incredibly fast!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Sachin, thanks for sharing. Please let us know if we can help with anything else.

Thumbnail of user shannonh216
1 review
0 helpful votes
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December 6th, 2019
Verified purchase

Aimee took her time and have me all the info I needed. Well done.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for sharing, Shannon. Please let us know if we can help with anything else.

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From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

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LegalZoom ..
Typically responds within 10 days

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