• LegalZoom

2021 CUSTOMER CHOICE AWARD

LegalZoom

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Overview

LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 79.9%
Positive
111
Neutral
1
Negative
27
35
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How would you rate LegalZoom?
Top Positive Review

“Reliable Service”

Robert T.
3/22/24

After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.

Top Critical Review

“Long wait times, bad customer support, and no refunds.”

Samuel A.
8/5/24

The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.

Reviews (1,787)

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Reviews that mention popular keywords

customer service (340) credit card (47) bank account (18)
Thumbnail of user johnw2084
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

Aimee was very helpful and solved my problem. LZ always does a great job for me!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi John, glad we could help. Thanks for sharing and please let us know if we can help with anything else.

Thumbnail of user adesolaa1
1 review
0 helpful votes
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January 7th, 2016
Verified purchase

She was patient with me and answered all my questions.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad we could help. Thanks so much for sharing!

Thumbnail of user cathyp129
1 review
0 helpful votes
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November 28th, 2019
Verified purchase

Smooth and seamless help... I don't know what else to say

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Cathy, we appreciate you took time to leave your review. Please let us know if we can help with anything else.

Thumbnail of user debbiea151
1 review
0 helpful votes
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November 28th, 2019
Verified purchase

Michelle was amazing and got me my info immediately. Great service.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Debbie, thanks for sharing your experience. Please let us know if we can help with anything else.

Thumbnail of user lindseym106
1 review
0 helpful votes
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November 23rd, 2019
Verified purchase

Aimee helped me figure out an issue going on with the system.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Lindsey, thanks for sharing. Please let us know if there is anything else we can do to help!

Thumbnail of user alejandrat4
1 review
0 helpful votes
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November 18th, 2019
Verified purchase

Melanie was so patient and helpful. Thank you guys for great customer service

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Alejandra, thank you so much for taking the time to tweet this excellent review. Please let us know if we can help with anything else.

Thumbnail of user alans80
1 review
0 helpful votes
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January 5th, 2016
Verified purchase

Peter helped me to answer all my concerns. Great Job!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks so much for sharing Alan. We value you as our customer!

Thumbnail of user stephend301
1 review
0 helpful votes
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November 16th, 2019
Verified purchase

Melanie was extremely helpful in resolving my problem.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Stephen, thanks for sharing. Please let us know if we can help with anything else.

Thumbnail of user katiev37
1 review
0 helpful votes
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November 16th, 2019
Verified purchase

Michelle helped me with my question and cleared up any confusion.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Katie, glad we could help. Thanks for sharing your experience and please let us know if we can help with anything else.

Thumbnail of user chrish1146
1 review
0 helpful votes
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November 15th, 2019
Verified purchase

A very good chat and the issue was solved quickly.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad to hear this, Chris. Thanks for sharing and please let us know if we can help with anything else.

Thumbnail of user ronalda208
1 review
0 helpful votes
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November 13th, 2019
Verified purchase

Great. Michelle answered my question quickly and informatively.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Great, Ronald. Thanks for sharing and please let us know if there is anything else we can do to help.

Thumbnail of user georgm6
1 review
0 helpful votes
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November 13th, 2019
Verified purchase

Great help from Michael, resolved and advised to solve my issue

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Georg, thanks so much for sharing your review. Glad we could resolve any issues. Please let us know if there is anything else we can do to help.

Thumbnail of user michellef639
1 review
0 helpful votes
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November 11th, 2019
Verified purchase

Michelle was very helpful talking me through my concerns.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Michelle, thanks for sharing your review. We're here if you have any additional questions or concerns.

Thumbnail of user lyler24
1 review
0 helpful votes
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November 11th, 2019
Verified purchase

Michelle on Live Chat assistance was courteous and responsive to my requests.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Great, Lyle. Thanks for sharing and please do not hesitate to contact us with any additional questions.

Thumbnail of user tomm779
1 review
0 helpful votes
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November 11th, 2019
Verified purchase

Michelle was very helpful, and solved my problem quickly

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Tom, thanks for sharing your review.

Thumbnail of user jessc88
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

Michelle quickly responded and assisted me with my inquiry efficiently.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Jess, thanks for taking time to share your experience. Please let us know if we can help with anything else.

Thumbnail of user williamn218
3 reviews
0 helpful votes
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November 9th, 2019
Verified purchase

Michelle was very knowledgeable and provided quick responses

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi William, thanks for taking time to share your review. Please let us know if we can help with anything else.

Thumbnail of user garyh607
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Michelle was very helpful. I got all my questions answered.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for sharing your experience, Gary.

Thumbnail of user gineldal
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Michelle assisted me with some information. She was quick and very professional.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Great to hear, Ginelda. Thanks so much for sharing.

Thumbnail of user billyc169
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Great customer service and the info needed was done with minimal wait time

Service
Value
Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Billy, thanks for sharing your customer service and process experience. Please let us know if we can help with anything else.

Thumbnail of user michaelm465
1 review
0 helpful votes
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August 9th, 2016
Verified purchase

Provided excellent speedy service and I will be recommending her.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Michael, thanks for sharing & we appreciate your recommendation.

Thumbnail of user wesleyr9
1 review
1 helpful vote
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December 16th, 2015
Verified purchase

Jacqui answered all my questions and was fantastic!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad to hear it Wesley, thanks for sharing!

Thumbnail of user marios33
1 review
0 helpful votes
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October 17th, 2015
Verified purchase

Quick and easy way to get your financial wishes done without hassle!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you Mario, glad we could help!

Thumbnail of user geraldc23
3 reviews
16 helpful votes
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May 5th, 2015

They'll take your order. Good luck trying to reach someone or waiting for a call back.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Gerald, I am sorry to hear you didn't experiences us at our best. I would like to hear more of your concerns & assist you in resolution. Please contact me directly via help@legalzoom.com.

Thumbnail of user marks1830
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

Great experience, Melanie was wonderful at address my issue

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for sharing, Mark. Please do not hesitate to contact us if you need help with anything else.

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From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

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LegalZoom ..
Typically responds within 10 days

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