LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Aimee was very helpful and solved my problem. LZ always does a great job for me!
She was patient with me and answered all my questions.
Glad we could help. Thanks so much for sharing!
Smooth and seamless help... I don't know what else to say
Hi Cathy, we appreciate you took time to leave your review. Please let us know if we can help with anything else.
Michelle was amazing and got me my info immediately. Great service.
Hi Debbie, thanks for sharing your experience. Please let us know if we can help with anything else.
Aimee helped me figure out an issue going on with the system.
Hi Lindsey, thanks for sharing. Please let us know if there is anything else we can do to help!
Melanie was so patient and helpful. Thank you guys for great customer service
Hi Alejandra, thank you so much for taking the time to tweet this excellent review. Please let us know if we can help with anything else.
Peter helped me to answer all my concerns. Great Job!
Thanks so much for sharing Alan. We value you as our customer!
Melanie was extremely helpful in resolving my problem.
Hi Stephen, thanks for sharing. Please let us know if we can help with anything else.
Michelle helped me with my question and cleared up any confusion.
Hi Katie, glad we could help. Thanks for sharing your experience and please let us know if we can help with anything else.
A very good chat and the issue was solved quickly.
Glad to hear this, Chris. Thanks for sharing and please let us know if we can help with anything else.
Great help from Michael, resolved and advised to solve my issue
Hi Georg, thanks so much for sharing your review. Glad we could resolve any issues. Please let us know if there is anything else we can do to help.
Michelle was very helpful talking me through my concerns.
Hi Michelle, thanks for sharing your review. We're here if you have any additional questions or concerns.
Michelle on Live Chat assistance was courteous and responsive to my requests.
Great, Lyle. Thanks for sharing and please do not hesitate to contact us with any additional questions.
Michelle was very helpful, and solved my problem quickly
Hi Tom, thanks for sharing your review.
Michelle quickly responded and assisted me with my inquiry efficiently.
Hi Jess, thanks for taking time to share your experience. Please let us know if we can help with anything else.
Michelle was very knowledgeable and provided quick responses
Hi William, thanks for taking time to share your review. Please let us know if we can help with anything else.
Michelle was very helpful. I got all my questions answered.
Thanks for sharing your experience, Gary.
Michelle assisted me with some information. She was quick and very professional.
Great to hear, Ginelda. Thanks so much for sharing.
Great customer service and the info needed was done with minimal wait time
Hi Billy, thanks for sharing your customer service and process experience. Please let us know if we can help with anything else.
Provided excellent speedy service and I will be recommending her.
Hi Michael, thanks for sharing & we appreciate your recommendation.
Jacqui answered all my questions and was fantastic!
Glad to hear it Wesley, thanks for sharing!
Quick and easy way to get your financial wishes done without hassle!
Thank you Mario, glad we could help!
They'll take your order. Good luck trying to reach someone or waiting for a call back.
Hi Gerald, I am sorry to hear you didn't experiences us at our best. I would like to hear more of your concerns & assist you in resolution. Please contact me directly via help@legalzoom.com.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi John, glad we could help. Thanks for sharing and please let us know if we can help with anything else.