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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Answered all my questions. Clearly and concisely. Told me about the packages which was helpful.
Very Helpful, answered my question I needed information on.
Thank you so much
Hi Colleen, thank you very much for being a valued customer & sharing your experience.
Great customer experiences. I'm glad I contacted them.
We are glad you contacted us too Roma. Thanks so much for being a valued customer!
LegalZoom made the whole process simple and efficient. I will totally recommend to my friends.
Thanks so much for your kind words!
Every question was answered efficiently and professionally by Megan.
Glad to hear we provided quality service Roy, thanks!
The feedback that I received was very helpful. Excellent customer service experience.
Hi Cammie, New York law requires you to sign your Living Will in the presence of 2 witnesses. If you have any other questions or concerns, please feel free to contact us via help@legalzoom.com.
Laura was efficient and helpful in answering my questions thoroughly. Great service!
Hi Cheryl, thanks for sharing. We will be sure to let Laura know of your kind words.
She was nice and knowledgeable. Would use chat support again just because of her.
Hi Raymond, happy we could help!
I am a client for life thanks to that woman. Excellent service.
We love to hear this Kyrin. We will be sure to pass along your great words to Melissa!
We are very please with LegalZoom! I have already recommended it to friends and family.
Thanks so much for your recommendations; we really appreciate it!
Courtney was very knowledgeable and provided great customer service!
Hi Curtis, thanks for sharing your experience. We really appreciate it.
Prompt and helpful service at a bargain price. Saved my small business money.
Thanks Joseph, glad we could help!
Heather was concise and courteous in answering my questions.
Hi Arsalan, so glad we could help. Thank you for sharing!
I've really enjoyed the professional manner in which we where treated. Highly recommend
Thanks for your kind words Bernadette, so glad we could help!
Very happy! Easy. Great advise from my own office.
Thanks Mary, glad we could help!
WHAT customer service? They neither answer nor call back!
We are constantly striving to ensure the satisfaction of each Customer, and it seems we fell short of that goal in this situation. Please contact us so we can resolve your concerns. You can reach me at: help@legalzoom.com.
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Hi Ricky, thank you so much for this great 5-star review. Please let us know if we can help with anything else.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Glad we were able to help Shane. Thanks for sharing your experience.