LegalZoom

Legal Zoom takes longer than if you just do the work yourself, plus they charge ten times what the secretary of state charges. If you have to call their customer support number, expect to be on hold for one full hour. They give you the option to keep your place in the hold line and they will call you back, when I chose that option the call went strait to voicemail.

I wanted to rate legalzoom a zero but it's not possible on this site. I ordered $514 worth of products and almost a month later still haven't gotten the documents I ordered. I called customer service. 2 hours and 6 customer service reps later, no one knows where my documents are. So I call customer service again and talk to a female named Spencer. I tell her my situation and tell her I don't trust the company and want to cancel my order and get a refund per the 100% satisfaction guarantee. Her response - no. She just straight up said, no I am not going to cancel your order or give you a refund! So I had to contact my credit card company to get my money back and dispute the charges. I also contacted various agencies and submitted complaints about this horrid company.

Legal zoom agents sat on thier button and sent emails and think that's worth $299 a year. Also before the renewal date they sent out an email saying we must update our credit card because the one they have on file has expired (for good reason). We did not contact legal zoom and expected them to contact us by phone for a membership or they were going to cancel our buisness, however they charged the same bank account anyway using an expired card and then sent us a congratulations anniversary email. I very much was not impressed with legalzoom and believe them to be very close to criminal. We had to pay them to disolve our company and they didn't refund our renewal charge because it had been more than 30 days from the subscription date. Great way to run a corrupt buisness.

I have been trying 4 months to get a simple job done (registered agent) and I was told it could be done quickly. I have called and emailed and was told, when I called, "there is no reason this should be held up... I will escalate it". Still, nothing. They SUCK and I will cancel the charge on my credit card and start over with someone else!

It is very hard to navigate the phone system (not one option ever mentions s-corps). Once I get someone and give them my info, it's like this is their first day and they have never heard any of my questions. Documents were missing from my package, according to the rep on the phone, but she couldn't provide a list of everything I was supposed to have so we could confirm that nothing else was missing. She asked me to hold, left me for over 11 minutes, and said it was because her system was down? She could have the courtesy to come back at least once during the 11 minutes to tell me so? Such a bad experience but now I am stuck with you so too bad for me I guess

They claim to have Satisfaction Guaranteed, but the reason I used them is because they were supposed to do all the work for me. But they didn't! I asked them to file my state withholding account forms and after providing all the info they asked for on their site and waiting over a week all I got was a half-filled out form that I had to complete and send in. I could have downloaded it and done it myself a 10 days earlier and saved the time. I got NOTHING for my money and when I asked for a refund they said no. I went on my state website and filled out the form right there and got my ID in 10 minutes. No idea why I gave LegalZoom that info and waited so long for NOTHING! They claim to be 100% satisfaction guaranteed but talking to someone is impossible, and if you're not satisfied they could give a $#*!. I'll never use them again! Ben

Terrible company, terrible process, terrible customer service. Don't use them. Don't trust them, don't give them your money. They filed my corp documents in December instead of January creating a tax implication in 2022 and making us loose the $800 tax break I would get for having incorporated in 2023. They wont refund my money. I have to re do everything myself or pay another company to do it when I already paid them. Just a terrible company.

This company is a scam they took money out of my account without your permission. The manager is Alex he is a liar. He took money out of my account twice. Sept 2017 and when i called to complain. The first time she said that it was for extra services. I said I did not want so she put the money back into my account. There was no outstanding bill. Sept 2018 they took out $132.99 and said I still owed them this money and it was a computer glich and they did not receive the final payment which made the total amount $500.00 for some papers they typed. There is nothing Legal about this company. My bank has put a complaint in for fraud. They have kept my banking info for two years and the bank said that it was illegal to keep a customer account that long. They never gave me any statement letter or phone call. They lie in wait to rob your bank account. I am also filing a complaint with the IRS regarding there procedures and have them audited. Please do not trust this company

Legal Zoom is very slow and unreliable. I had them file a Llc for me, it took them well over 2 months to get my EIN and I still don't have the paperwork needed to open my business bank account, now it's going on 3 months

This company has been successful at giving me the runaround. I call them just about every day trying to get someone to do their job. Each time I call I get the same response, "you should receive further information in 7 to 10 business days". I also hear, "the back office is extremely busy and doing the best they can". Listen if you as a company are not able to handle a certain number of customers, then don't take on more than you can handle. I have been trying to get them to submit my 501c3 application to the IRS for well over 2 months now. Only time there is a little progress is will a call and demand movement. At this point, put me on payroll. Even to get my EIN was a headache. Just plain TERRIBLE. I finally filed a complaint today with the BBB.

Representatives will repeatedly lie to you to get you off the phone. I was told my LLC paperwork was submitted to the state yesterday and it would be at least five days before they hear back from the state. Little did they know, I had the paperwork in my hand (downloaded from the state's website) and the director of the state's Department of Corporations on the phone with a three way call while Legal Zoom is telling me they haven't heard back yet. The director told me (after Legal Zoom hung up) "We responded to that file yesterday."

This was the most difficult process on starting an LLC. They had a bunch of hidden fee's and once they get your credit card you better watch out because they keep charging on it. The customer service is horrible. You pay to have everything done they and then you call and they say you have to call the IRS and other entities that they were suppose to do. This process has been horrible.

Do not use this service. The sales pitches are dishonest. It is far better to use a local attorney. In the end the price will be the same and your attorney is beholden to his/her respective bar association. There is no way to hold this firm accountable.

It has been since OCT 2022 when I requested a simple DBA name that they quoted 7 to 21 days. Since then, I have mailed them the same form 4 times, they called about 10 times and I still dont have my DBA and cant get my business going. Do it yourself or go somewhere else. They are so bad they gave me a partial refund and that was 2 months ago and still in process

I feel tricked. Ordered "name change" paperwork for $140 on 8-15. I filled out a lot of fields on the website telling what I wanted to do with my name. On 8-20 I received an email saying my papers had been mailed to me. On 8-28 still no documents. So I called. Thirty minutes (!) on hold wondering if I had been scammed. Finally someone picked up and said I should wait longer on the US mail --Really?! I begged for them to just email the documents, and they did. I thought I would get documents that were filled out appropriately with the info I had given. Instead I got the EXACT SAME blank form available at my county court website- FOR FREE! Please learn from my stupidity. Do not pay this HORRIBLE scam company for something you can quickly get for free for yourself.

All I wanted was a very simple will. It was simple to set up, and I received it quickly. But I had some questions. I could not reach customer service by phone, nor did they return any of my 3 emails. $250 wasted. I needed to go to an attorney due to this horrible company.

I wish there was a an option for no stars. Better, I wish there was a way to get a refund.

LegalZoom's structural network is designed to discourage customers from completing orders. In addition their customer service is a joke. Their representatives are not knowledgeable on the services they offer, the differences between them, nor will they direct you to a supervisor after you have had to call in 4 times for the same hold. 100% not with the money or your time. I would add images to support this claim but their contain confidential information.

Take your business elsewhere for DBAs and LLCs

I haven't work with Any company who HANG up on customers during support. Unbelievablably unknowledgable and terrible attitude! All They care is Over charge you. Do It yourself or find lots of the local companies, They are way easier to work with And much cheaper. Terrible!

Frustrating services and bad quality, It is absolutely fraud. Pathetic customer service.It needs to be shut down. Beware anyone who uses this, They are dealing in fraudulent practices.no follow ups to see how is the product is working if I am happy or unhappy truly sad customer relationship. Stay away! I am happy or unhappy truly sad customer relationship.

I didn't receive any response for more than weeks for which i had to shift on some other services. It is absolutely fraud, never refer to anyone for this, bad customer service, money and time wasting site really bad service not going to recommend to anyone, frustrating services and bad quality.

Very poor management, never refer to anyone for this, bad customer service, never respond on time, I didn't receive any response for more than four weeks for which i had to shift on some other company.

My husband used to company starting his trucking company! It was a complete waste! He set up payment plans and have paid these folks 800 dollars for absoutely nothing! After waiting weeks on a form we needed from the state we finally called and it was just a matter of printing the certificate! We had to pay an extra 25.00 but it was better than waiting on legal zoom. We called and called nobody seemed to know why we couldn't get the form. After taking more money out of our account we finally get the form but we were a full month into our business. I pray this helps some one trying to start their business because it is so many up and downs! Please stay away from this company!

Shaw Transport LLC

They prey on the ignorant. I am new to starting my own LLC. They sold me products I don't need and they are insanely expensive. They signed me up for tax services, which I thought, great, might come in handy. It has been taking my business longer to get off the ground. I have been charged $159/month for the last few months. I don't need these services right now. I called to cancel and they said I couldn't get out of my annual subscription. I asked if I could pay an early cancellation fee. They said no. I have to pay for it for the entire year. I have never known any business that operates like this. I will never use them again.