LegalZoom

I canceled my registered agent and they charged me and said I'm not getting my money back. I asked her how do you get the option to cancel online and it doesn't cancel it. She said even though I did that I have to go through secretary of the state and change it. I will never use this site again.

To be clear here, I had no issues with LegalZoom up until this week. I used them to create an LLC in the state of Texas in 2022. I chose to dissolve the LLC in January of 2024 and worked with LegalZoom to do so. They were helpful, I PAID THEM to dissolve it and received all the paperwork in finality in March 2024. Here is where I have an issue with them: they CHARGED me a subscription fee of $249 on July 13,2024, MONTHS after my LLC was dissolved and my subscription was canceled. I spent 2 hours on chat with customer service trying to get a refund for this and they REFUSE to refund me, even though they are no longer my registered agent and not providing any services. DO NOT USE LEGALZOOM unless you want to be robbed.

As the title said, Legalzoom charged us $249 for a Registered Agent subscription in 2024. We canceled our services with LegalZoom in 2022. Even with my cancelation email as proof their customer service agent Jac would not process a refund for the $249 even though they had done no filings for us since 2022. My multiple request for escalation were met with Jac trying to take me in circles. At this time we will NEVER do business with LegalZoom ever again.

I was one of the early adopters and wrote an estate plan complete with trusts and wills. I spent 35 years advising the wealthiest of Americans about their finances. I decided to use LZ against my own judgement. Well 14 years later I,( as will EVERYONE) need to make updates. Beneficiaries die, properties change etc so I needed to change my plan. Well low and behold LZ has lost my plan and is telling me to draft a new one. If you have ever written an estate and funded it, you know how ridiculous that response is. $850 down the toilet. I have their emails, receipts, plans etc. Should have went to a local atty. Estate attorneys please use this as your sales pitch against do it your selfers. Your welcome.

I spent money with legal zoom to set up my LLC. I was told my brand name was available and even got a congratulations message from them. At that point I started ordering products for my LLC. My shirts actually came in a couple hours before talking to the people at LegalZoom and finding out that my name actually isn't available. They never offered to make thing right in any way. Will definitely be figuring out how to get my money back.

I had a subscription that I hadn't used and forgot to cancel it after months, I was charged for another 6 months and the day I as charged I called to get a refund. They said they do not issue refunds and would not gibe me my money back even though it was a complete accident. They do not care about their customers and only care about making $. That is not how you run business and I cannot or will not put money into a business that does this. It is unethical

It's tough to grasp all the fancy legal talk without any real explanations. And if you don't get it, tough luck—they won't bother breaking it down. Trying to talk on the phone is a hassle, and when you finally do, it's not even with a lawyer who can actually answer your questions or clear things up. By that point, I still don't understand what's going on with my case, what they've done, or what I need to do. All I know is they want an extra $99 to keep things going... Seriously, it's just bad, bad, bad.

Legalzoom is great if you want to be suckered in to hidden fees that you cannot cancel. They truly take so much money away from small businesses

Never us them. It is a rip off. They issued me 3 duplicated DBA's and then would not refund or fix it. Charged me for all 3. They would not issue a credit to fix and would not fix the DBA's I had to pay for the ones they screwed up again. Never again.

I could not recommend Legal zoom any less. I will NEVER be using them, ever again. I have had nothing but issues, including; delay processing times, lack of communication/notice of order issues, unhelpful communications with service staff, lack of transparency with timelines/changes. I paid over $600 to have this be an easy and streamlined approach to starting my business, it has been nothing but a nightmare. I advise you to run fast from this site. Never again, this type of service feels like a scam and illegal. RUN.

Legalzoom is unethical in its business practice. I say this because Legalzoom collected the fees to start my new LLC business, however, after 6 months, and about 20 hours of follow up on my end, Legalzoom failed to complete my order. After 6 months of going back and forth, I was forced to pay another company to do what I paid Legalzoom to do. This other company completed my LLC order in 2 days and charged me half as much. Legalzoom did not issue a refund. After 6 months, Legalzoom sent me an email claiming to have attempted multiple times to reach me after I stopped contacting them. I had, afterall, paid someone else to do what they could not. Legalzoom would not issue a partial refund either. The only way to recover my losses is by filing a lawsuit against them --- which I have no time to do. I have saved the written email conversations in case there comes a time I can pursue action against them or there is a class action lawsuit.

We requested a service they never finished and they refused to refund the money, do not waste your money or time with them. I will Never recommend them to anyone. I requested the agent ID from the representative Ronnie and his supervisor information and he refused to provide.

Most States and the IRS have web interfaces for all the filings you need to do that are a thousand times more user friendly than what you will get from legalZoom. Except for sales, you will never get to talk to anyone in customer support, so don't count on getting any help. Not worth it. See screenshot of last support call hold time. I gave up after 80 minutes.

Customer Service is as terrible as it gets. Worked super slow. It's faster and easier to give them your money and subscribe, getting rid of their service is harder and slower than anything I've ever experienced. Horrible. Expensive subscription for barely any service. If you have an emergency after business hours, good luck, you're on your own.

Worst experience ever.
I wasted all that money as after I had to go through hell with them, I realised how easy it is to set up a LLC in delaware or Wyoming. Guys,do it your self.
And legalzoom said I had to send more documentation for EIN and that would take another 3 months. Guess what? I went online and got it in 10 minutes.
Useless value add.

Terrible customer service, could not get answers on many questions when I was setting up my business. Once business was dissolved, they kept charging for services for 2 years, had to cancel the credit card to make it stop and then 3 years later I get a letter from a collection agency!

Incredibly expensive tax preparation for small businesses hidden behind a deceptively worded "monthly" fee you can only cancel once a year. And if you ever do cancel they may refuse to do the taxes you already paid them for.
Incredibly unresponsive customer service. It would probably be easier and faster just to do your own taxes. Basically a scam, do not use.

They just take your money, do not help you with anything at all, if you're starting small businesses, do not recommend these people at all very shady and just want money.

I just had the worst experience with them. They have zero customer care... After only using the service once 6 months ago, they rejected my request of cancelling the auto-renewal because I didn't file within 30 days in advance, which was NOT clearly specified when I signed up to it. All attendees showed zero interest in providing a solution and simply ignored the fact that the service has not being used for awhile.

I feel companies that fail to provide the basic of customer care do not deserve their customer, and also this clearly reflects on their overall service level and how different departments will treat their customers.

If you can hold your nose long enough you might get though dealing with a group of yahoos who could care less. The system works if. You don't need service
I asked for super after I realized Brady was... well lets say disconnected and she hung up... now I am scared about my trademark filing

Legalzoom did not file trademark - claims it was a mistake on customer for requesting the wrong document and they no longer do those filings. Held onto money for almost a year without reaching out via email or to reach customer by phone. Terrible service.

Don't call them. It is absolutely scam, I had a very frustrating experience with this non-responsive company that seems to do nothing but be intent on ruining reputations. Bad experience, no customer service.

This has been a complete joke working with legal zoom. I don't think it's real other than AI. TEAS are outdated, no humans, only text and emails. Communication is horrible. Wasted almost $ 2000. 00. Go see a real live attorney if you want legal help. I was told it takes up to 7 months for the process. Sit back and wait.