LegalZoom

Jasmine Thomas from down south, Amazing costumer service, she was excellent, patient and helpful with all my questions. Even after My phone disconnected during the session she was able to get in contact with me to finish were we left off. Everything went great and definitely a 10 out of 10 experience. Extremely friendly and not robotic! Easy and clear to understand, very professional. Great sense of humor! Yes just great

I've been in the customer service and human resources industry for nearly 10 years and when I hear and/or see talent it doesn't go unrecognized. The customer service and personability that was given is truly immeasurable, as what was provided didn't seem as if I were just another number but rather, the knowledge and help was comforting, and really removed a lot of the stresses that one would normally feel dealing with customer service. Great job LegalZoom for hiring a great talent; it's definitely been a breath of fresh air from what so many people have been accustomed to and expecting.

I am very happy with the service I have received thus far. I am working a F/T job while starting up this new one and really needed the help since time and frankly, knowledge, were not on my side. This has been very helpful.

The company is literally a piece of s&@$! I went through them for my INC. After paying 1000.00 for it they literally could not get it to the state because they kept dragging there feet. My advice never deal with them on any level!

I have placed several calls to legal zoom regarding an account that I pay for and their automated system sends emails to me on things I am suppose to do. I have been on hold for more than an hour without anyone picking up. I have tried their automatic call back and have never been called back. I am a small business and don't have time for this kind of poor services. I will have to look into other options as LegalZoom has let me down.

Building and then trying to run a businesses is hard enough. The fact that I now have a professional team behind me to make sure that my businesses are in good standing takes so much weight off my shoulders. My agent answered all of my questions and left me feeling so at ease. Getting this done has been on my to-do list for MONTHS. I wish I would have called LegalZoom from the start. Soooo worth the money!

I needed to fix an order to which I was wrongly advised from. Carrie, LegalZooms Customer Care Representative, was assigned to help. She was quick to respond and was able to assist my request and complete it. She should be recognized for how she helped make what was a horrible past 5 days, seem much better and turned my day from a bad day into something good. I'd buy her a drink if I could, but I can only suggest she deserves a raise for coming to work and helping more than just refunding an amount, she also helped refund my family relationship without even knowing it.

I started a LLC with Legal Zoom in January of 2014. My business only lasted eight months before we closed our doors. It had gone unnoticed until today that we had signed up for automatic yearly contract with legal zoom. Well since my business has been closed for two years and we were not using their services they went ahead and refunded my money they had charged me. I was shockwd a company would refund me once I had paid for the service, but they checked all the state records and saw I had not been in business since 201. The agent told me "you didn't use our service so we are not going to take your money". If there were only more companies out there that are morally and ethically like legal zoom maybe we would all be better off. Once again thanks legal zoo.

The process with LegalZoom is totally ridiculous because nobody you speak to is a lawyer, and every time you call the person has to spend time reviewing notes, and either way they know nothing more than regurgitation - hardly customer service. And when I booked an appointment with a lawyer from their network they were no help. If you don't have enough money for a lawyer you would probably do better to spend a lot of time reading up online and trying to do it yourself than wasting hours and hours on the phone and on hold with LegalZoom "customer service." If you can afford a lawyer just get one. They ultimately got the job done, but it took so long and it wasted SOOO much of my time it was utterly ridiculous! Avoid!

DO NOT use them for any legal or incorporation paperwork. So disorganized and no 2 employees ever speak to each other or know what's going on at all ever! They tell you a form isn't legible so they cant proceed with your incorporation. You send it and 2 weeks later get another of the same notifications. I wound up sending it over 30 times consecutively until they actually called me and asked me to please stop. They have it. Were good to go now. 3 MONTHS LATER... I get the notification yet again. I called, sat on hold for 45 minutes waiting for them to tell me what the problem is now? Then got hung up on. Had to start all over. Then a MINDLESS MORON tells me Oooooh... We just got your form yesterday. We will process it now? That was sent 3 months ago and you just got it now? I have ZERO confidence that my paperwork will ever be completed.

Courtney is awesome. A lot of customer service reps and salespeople are either badly trained, or they just don't understand the concept of providing good service. Courtney went above and beyond. Courtney is well trained and truly understands the sales process. She also went for the close, which gives a chance to overcome objections, versus simply giving up. She was very knowledgeable of the products and made sure that all of my questions were answered. I am glad I spoke with her and went with Legalzoon over the other company, mainly because Courtney is excellent at her job. Kudos to Courtney.

I had a very frustrating experience with my copyright applications. I had to spend 4 weeks calling legalzoom and still getting voicemails stating my copyright applications had problems and could not be processed, after being assured every time over the phone that everything was corrected. Should have done it myself for less money and stress.

In the process of setting up my first business as a LLC and I had lots of questions. Not only did they answer them all, and walk me through all my options, but they also handled so much other stuff. Between the IM Chat, Support Numbers, and Email I have never had to wait for help. It's like i have my own in house legal team.

I was blindsided by a registered agent fee. I was under the impression it was already included in the total, alas is was a separate surprise charge.

Julia Routon (ext #8533) was such a pleasure to work with. She broke down everything so clearly for me, that I have such a better understanding of the choices we've made. Registering an LLC went from overwhelming to a piece of cake! My husband and I are so appreciative of this experience and we're glad to have Julia on our side. Thanks again!
-Satisfied Customer,
Katrina Oakley

I recently used LegalZoom to creat and file a business account, and I must say, I am extremely impressed with their exceptional customer service! From the moment THEY reached out without prompting the to do so, to provide assistance, their team was incredibly helpful, courteous, and attentive. The follow-up call I received after completing my request was a pleasant surprise, as it showed their commitment to ensuring my satisfaction. The whole experience was seamless and stress-free. I'm definitely going to recommend LegalZoom to my friends and clients because of the outstanding service they provide. Kudos to the team for a job well done!

Aimee had not only helped me with the concern that I had but clarified the next steps in details and completed the additional submissions for me (hence making it much easier!). Also, when I did ask questions she could not answer, she gave me guidance as to which service would help and that I greatly appreciate as well. As I said, the service was beyond amazing as was Aimee! Thank you :)

I paid to register LLC. However they emailed me to ask for materials. I eventually did all the work and registered by myself. I also replied their email to cancel the service and for the refund (within 12 weeks). However, when I eventually called them in Nov 2020 asking for refund, they claim that it already passed the 12 week limit and they did not receive my email to cancel the service. I called several times, one of their staff offered a $50 compensation, which I denied. I need a full refund since I did my job to cancel the service.

This company failed me and never filed the S corp form 2553 after stating they did several times a year later. They would not help after spending 1:20 min on the phone they wanted me to email another Dept. to ask if I could explain my request. Unreal! Told them to refund me my money and I would hire someone else. I would not hire them for anything!

I too would award LegalZoom a zero or better yet a below zero rating if possible. I thought it would be easier to have them handle my LLC, however it turned into a nightmare. They made themselves the Registered Agent even after I explicitly told them NO! On top of that they wanted more money to change the Registered Agent! This may not meet the legal definition of extortion, but it sure meets the man-on-the-street's definition.

I am not having a very good experience with Legalzoom. They frequently do not follow through, emails are not returned and it is taking over two months just to finalize one LLC. The tax consultant was not very well informed and actually told me that I would not need to give vendors 1099-misc., when in fact I did have to do so. I made the mistake of ordering two LLC's in November 2015 and it is now the last half of February 2016 and neither are complete. I will have to call them once again tomorrow.

With billing questions on the rise due to various subscriptions and my attempts to cancel them - as they were unnecessary expenses eating up my accounts; Alicia (customer service representative) came through to the rescue. She did a great job and assessed the situation and helped me reach the right solution. She was a pleasure to work with.

The person that worked with me was very pleasant and knew exactly what I needed, what it would cost and how long it would take to get it done.

I will never use LegalZoom again. Not only have my documents been held up three times now, but in the three times I've had to speak to an agent they have turned what was supposed to be a simple process into an ongoing nightmare. Today I woke up to a surprise charge on my account of $249. When I look on my receipt in my account, the charge isn't listed and shows the fee "included" in the receipt. Nice surprise. They have sent communication on everything else, but not this. If you want legal services, go to a real lawyer. It will save you the hassle of the back and forth, misinformation, and time. It will be worth the extra money.