LegalZoom

Once you sign on with them for registered agent, they will charge you $159 every year and WILL NOT LET YOU CANCEL.

Tried to cancel because they didn't do anything, but they refuse to cancel until I show proof of another registered agent taking over.

LLC setup went relatively smoothly, but they sink their claws into you for residual income on a weak and useless service.

I form a corporation through Legal Zoom. Paid $736 for the service. Big mistake, later I found out my accountant will do it for half price.

If you check local newspaper, and search a little, a lot of the accountant will do it for free if you use their tax filing service.

Legal Zoom slap me with $399 Auto Renew Register Agent Service fee.

The agent told me he can give me half off. Sounds like they are doing their best to charge you some money...

I told him I want out, and he said I have 30 days to change the Registed Agent from the state department. I called the state department, the clerk told me that she just spoke to more than 10 people before me that day had the same issue from Legal Zoom.

Turn out, the change information is more complicated than form a new corporation. I ran to my accountant for help, as expected, we cannot get the state record updated within 30 days. They just rob me for the $399 when my accountant provide this from free...

What a scam! They should be shut down by the congress or senators... Any public advocate, please look in to their business practice, the auto renew of a service they charge $399 everywhere else charge $50 to $75.

My Divorce papers were completed incorrectly and were sent back by the courthouse with a detailed list of inaccuracies. I asked legal zoom to re-do the papers. They did. The court found more errors so I combed thru them, redid them again and swung by legal aid to double check. They found more errors and some forms needed I didn't even receive from legal zoom at all. The only way legal aid would help me is if I promised to post this and ask for a full refund. They see legalzoom errors all the time and gate having to correct their work. Apparently, courts and clerks are all different and you need expertise on the inside to know exactly what to file and how to do it. Even the copies and paper clips have to in the right order and placement. I don't fault legal zoom entirely. How are they supposed to know every nuance of each court and clerk? I do think it's misleading to ask for $299 to complete paperwork that ultimately won't be done correctly. As promised, I asked for a refund via email but was told I'd have to call customer service. I've been on hold a very long time and I'm bidding my time by writing this review. If I get the refund I will donate it to legal aid.

I have used Legalzoom multiple times over the years, mostly for forming corporations. They started out being OK, but now the service is absolutely not worth it. For the small savings that you get from them, over hiring an attorney, you can spend tons of time trying to correct mistakes, etc. So if you value your time at all, go with a regular attorney and forget about Legalzoom. In the most recent case, I filed an S-Corp, and submitted all of the paper work, but Legalzoom did not file a key document with the IRS. I had to spend endless hours with their customer service line, which does not respond but puts you in a phone tree, and they absolutely refuse for you to talk with a supervisor. They promised to send the proper paperwork, but never did. I wasted day after day chasing this issue to get this resolved. It's absolutely not worth the hassel... get it done right, but a local attorney that you can trust and work with, and you will never have to go through what I had to go through with these long holds on customer service lines.

I wouldn't leave a star at all! They are rude and not helpful and can't get a hold of anyone what so ever. The call backs takes weeks and still no help.

Absolutely livid. My husband and I have used LZ for years (3 times in a 12 year span) and this time seemed to go smooth like the rest... until I realized they tacked on a monthly recurring charge for "Business Advantage Renewal" for $7.99! Now, before you think "yeah, you just missed that upsell/pre-ticked box in the form" I must say, I'm a marketer - I've been in the Internet marketing industry for 12 years now, I know what to look for and I'm telling you - I didn't see anything that said I would be enrolled in anything nor would I have had any interest in any form of renewal consumption service that they could possibly offer.

We're calling customer service, but we're not naive enough to expect a refund, and even if we got one - we don't care, this is SHADY, SHADY, SHADY and I'm going to tell anyone I can. I will not only never recommend LegalZoom again, but they lost what would have been a lifelong customer and anyone I could possibly refer.

Filed my LLC paperwork under the name of LegalZoom and not even my own personal name so now I can't even open a bank account without LegalZoom permission. Have to file on my own and amended Secretary of State organization formed to fix the problem that they created. Visit your local accountant do not use LegalZoom to form an LLC.

Initial paperwork was submitted on 26 June. On 21 July, paperwork is finally submitted to the State. You can get this done elsewhere much faster and just as cheap. Cheap it's not!

My partner and I started a company through LegalZoom. My bad review stems from this: We had a simple problem of failing to send an IRS form back to them in a timely manner. I admit we were late due to our business and work activities and simply overlooked sending it. We received no reminder from LegalZoom to send it. I called them to asked them if I could send it to them and they said no. Then I asked for an IRS address to file the IRS form ourselves since they now refused to file it with the IRS. Yes we were late, but we wanted to rectify the situation. They said they not only did not have the address, they also gave me a wrong fax number for the IRS. Once we paid, their support completely stopped. Instead they washed their hands of us. And guess why! It's because they were already paid. Their customer service is the typical "tap dancing" and beating around the bush and saying nothing. In summary, in my opinion, LegalZoom is an expensive way to get a fancy binder with standard business papers in it. They offer NO support after you pay them and even give wrong information! I don't trust them because I have been given wrong information leading me to suspect them being wrong with other things. I feel taken for a service that sounds good, but is NOT! Please Beware!

They charged 359 for two forms i could have faxed in and got a response for in one day. Also a veteran and the state of texas doesn't charge a filing fee to veterans. But they took my $301

I got the worst experience with legal zoom
I paid expedited processing but it took almost month they put my company on hold without communicating
I wouldn't recommend it to anyone

My husband and I have started a small business last year and paid them to do all the start-up items and paid for them to complete our business taxes. They sent an email 5 days before the subscription ended for us to complete the questionnaire. I called a tax expert to confirm the subscription included 12 months of tax advice and that tax years tax filing. I was told yes. We attempted to complete the questionnaire yesterday, but it wanted us to pay another $1000. I called them this morning to get it fixed and they said since we didn't complete it within subscription time, we will have to pay again. They didn't follow their own terms - You will provide all requested information and documents. Depending on the subscription you have purchased and the type of filing you've requested our assistance with, LZ Tax must receive all requested information and documents at least 14 and up to 30 days in advance of when you wish to complete the filing.

They didn't send us the questionnaire until 5 days before the subscription ended.

Don't waste your money here. There's better out there.

*For starters you cant cancel your subscription online, that one item should tell you everything you need to know.

I really, really wanted to like legal zoom, I am not an attorney but I have experience working with legal documents. I am able to edit most legal forms without an attorneys help to achieve the results I am looking for.

I subscribed to legal zoom in hopes that the forms would provide an excellent basis for me to edit to a final document. I started with a promissory note and found the document to be sub par at best. Numerous basic provisions were missing from each of the forms I downloaded. For example: Late Fee provisions and Notice to cure provisions.

Additionally the forms were very one sided in favor of the lender. As written one late payment (even one day) could trigger full acceleration of the note without any cure period or requirement to notify the borrower. The promissory notes were so bad that I am now unable to trust that other forms they have would be good quality.

The subscription gave me the impression that access to the document library was included. Each of the other forms I was really interested in ended up not being included, DBA forms, Will documents etc.

Initially I would have given LegalZoom a top notch rating. The process starting from the online application to completion was pretty user friendly. I was, however, on a tight time frame to obtain our LLC due to the closing on a property. I chose our name and was required to supply a "back up" name in case the first was not available. In a phone conversation a few days before our closing I was lead to believe we were all set for the chosen name. We went to closing and finalized the transaction. A couple weeks later the express package from Legal Zoom arrived and we were shocked to find that our chosen name was NOT transacted and the secondary one was used. We subsequently had to have another closing with the bank, another closing with the title company, new contracts, deeds... a complete nightmare for all involved. I might also add that we are multiple business owners and not new to the business world!
A business service in Harrisburg, PA helped us out of the mess by obtaining a name for us very close to our first choice. They offered us feedback that they see all kinds of issues with companies like LegalZoom and often have to fix their messes. We won't be doing this again.

I was deceived from the first conversation I had with the telephone representative.
All they care about is getting you to buy every add on package and getting your cash in hand.

The operator downright lied to me, I had multiple issues with my order.

The expedited service they offer was not what was promised, They basically fill out the application online, same as anyone else can do for free. I was told that they would hand carry the documents for 48hr service.

I was also promised that I would not have to list my personal address if I paid extra any applied with Legal Zoom as a registered agent. To my surprise they listed all my personal information in the incorporation papers. Only then did they realize that the state I incorporated in needs a physical address for the company. If I would have been told that I would not have used the registered agent service and I would have filed the paperwork under a paid mail service. But now its too late.

When I referred to a Tier 2 VIP customer service rep named William, he was downright arrogant and evasive. I don't know how they hire people who don't know how to talk to customers and tell them that they should fix the errors that legal zoom caused.

The follow up with customer service was promised in 5 business days, it took almost three weeks. I was told SORRY we can't except any blame for this issues.

You can do a lot better for the money, I feel as if i was swindled by a con artist.

The main reason I used them is for help to start a business. They never provided me with a business license one of the most important things I need. Spent thousands with no real results

This company has charged my bank card for 2 months in a row and I DO NOT HAVE AN ACCOUNT WITH THEM! I NEVER AUTHORIZED THEM TO CHARGE MY ACCOUNT... WHEN I CALLED I WAS TOLD I NEED AN ACCOUNT NUMBER EVEN THOUGH I HAVE NEVER HAD AN ACCOUNT WITH THEM, SO ONE DOES NOT EXIST AND THE $#*! I TALKED TO GOT VERY LOUD TALKING OVER ME SO I NOW HAVE TO CLOSE MY BANK ACCOUNT AND OPEN A NEW ONE AS ACCORDING TO THE $#*! ON THE PHONE THEY ARE GOING TO CONTINUE CHARGING MY CARD FOR AN ACCOUNT I NEVER ESTABLISHED... NO ORDER # TO ENTER BELOW AS I NEVER ORDERED A DAMN THING OR EVEN HEARD OF THIS CROOKED $#*! COMPANY! I CAN BE REACHED AT *******271.

I now have to get my lawyer involved because the customer service claimed to have cancelled it three times. This is the worst service I have never used and will never use again.

I decided to use legal zoom to file articles of organization. I was told by several that this would be a pretty seamless process but I have had quite the opposite. I paid the initial fees(about 325 dollars) and about two weeks later, my checking account was drafted an additional (250 dollars) for registered agent fees. I did not authorize legal zoom as a registered agent. I'm not sure if it automatically defaulted to that but I never had any intention on legal zoom being the registered agent. I was then informed that I would need to contact the secretary of state to have legal zoom removed as the registered agent which is costing me additional money to have done. In order to complete the process of removing legal zoom as a registered agent, I need a copy of the original article of organization that was filed from legal zoom. When I reached out to customer service at legal zoom, I was informed that they could not provide me with a copy of the original documentation and that it would take a few days for me to get that. I also logged into my legal zoom account and cannot find the original documentation. Initially the rep said that I could get a copy in 2-3 business days, now they are saying 30 days. Is your team competent?

This should be my second order with this company. After first one about three years ago, which went kind of smooth I was expecting the same experience. How wrong I was.
I placed order # ******* in January 25th and since then no one was trying to contact me. I was not alarmed because I was checking periodically legalzoom.com. But because of lack of progress I called them February 28 and was promised that it should be done in the next couple days. Again, no one reach out to me since then. Today, March 14 randomly as usual I checked legalzoom.com and find out that there is a problem with my order. I called them and first person was OK but not really helpful and she transferred me to next who suppose to help me with my grievances. I've learned after seven weeks of waiting that State of NY has a problem with part of the name of my business. I understand.
What I don't understand is why Ms. Tabitha was focusing only on one thing that supposedly Legal zoom was contacting me back in February and I did not called them back. I was not able to ask all my questions during her raised voice tirade.
She did not react to my request to speak to her supervisor and basically the only one thing she was doing was escalating the situation. In this situation I had no other choice but cancel the order. I am sure I would not deal ever again with this company nor recommend them to any one.

PIECE OF TRASH SERVICE... YOU LITERALLY HAVE TO WAIT HOURS TO CONNECT WITH SOMEONE FOR CUSTOMER SERVICE... I WISH THIS LEGAL ZOOM SHUTS DOWN... THEY CHEAT YOU, MONEY MAKING GIMMICKS BY THIS CHECK BOX DAT CHECK BOX...

The experience was ok but I actually did not need this paperwork what I needed was a POLST form from my doctor the Living Will is totally useless I was told by the doctor; no one will follow it, So maybe some one should check this out so clients do not get out dated paperwork unknowingly. It is good I did not have another stroke before I found out about the POLST form

I also want hereby to cancel my membership of 6 months! For nothing

I cant cancel my account fast enough. This is not a professional organization by any stretch of imagination. Every interaction with these people was painful, and utterly unproductive. I got transferred 3 times on first successful call back from them. The first lady was driving in a car, I had to ask her to roll up her window so i could understand her. She must have pulled off road because then we understood enough to get me transferred to next individual. At this point all I want to do is cancel my account. They then transfer me to final rep who then assures me that the account order is canceled and website will be updated to reflect this. Wrong 2 weeks later and nothing is updated on web site and no confirmation emails. I am currently waiting for a call back so that I can repeat the painful process of getting lied to again about my account. I will say that refund has been processed but account is still saying that i am to be charged 360.00 on March 15th for services I don't want or need. Web site will not cancel this order, puts me into an endless loop.
Horrible experience thus far. Have a business associate who went through the same run-around wish I had spoken to her before jumping on this train wreck.
Don't believe positive reviews as they are aberrations and do not reflect the truth.
I believe they are in over their head and don't have resources available to provide good customer service.