LegalZoom

This review is in regards to forming a PC through the Legal Zoom company. In my experience, LZ will promise a timeline they cannot deliver on. I paid for the "express" package. They do not follow up with you. If there is an issue with your order, you will have to reach out and sit on hold to speak to someone (always a different agent) to find out what's going on. Even after multiple calls and communication, they still have no way for there to be a central person or team that deals with any specific customer, so you end up in limbo and will likely need to call over and over to find out what's the delay. In my specific case, even after paying for the expedited package, I still had to call every few days to shuffle things along because no one would follow through on the order. Essentially, I am over 30 days out and still waiting without any updates or any ability to cancel the order (which I requested due to their incompetence and they denied). In the meantime, I have sought another means to form my PC, and in my state (Maryland) this is actually a very easy process directly on the maryland.gov website that takes only a few minutes for 1/4 the cost. I would never recommend LZ as it is expensive, inconvenient, and will delay your timeline. Do a little extra research and there is likely a much easier way to execute whatever service you are looking for without using this overpriced and misleading platform.

Wanted to get an LLC for a new company I'm starting so I went with LegalZoom for the first time. EVERYTHING was done over the internet and cell phone to complete this task. It took a bit of time because crazy me started paper work Nov-Dec when so much is going on with the Holidays, but am glad to announce: I got my completed product today with a UPS delivery! Great job LegalZoom... thank you for your help and follow-up phone calls, you all are the BEST! As I said previously noted, Your team are ROCK STARS! Thank you for excellent work and task complete.

Aimee sorted out each of my questions/ concerns wonderfully. She provided insight and was a pleasure to chat with ensuring that our order should proceed with out issue.

Just had a brief question about the services that I used. Michelle answered my question efficiently and friendly via their chat platform. A great way to get help!

I will never work with this company again!
Hidden fees - things not well explained. Then I spoke to their customer service rep, Robert. He was RUDE and interrupted me several times.

I am a partner in a business that specializes in client experience and this company FAILS to have empathy or kindness - they are in it to MAKE MONEY - so BUYER BEWARE as I had over $500 in hidden fees coming my way.

I bought a package from them and cancelled it and they continue to take money out of my account. This company are crooks! Do not give them your cc or debit card info bc they will steal from you!

The agent I spoke with, Sittie Rohanie, was very polite and professional in all her responses. She answered all my questions in a timely manner and encouraged me in my desire to make a better community in my future business endeavors.

I called in at 5pm to get help on a new LLC with a subordinate LLC we wanted to form. From the moment Kris answered the phone, we liked him instantly. He had such a warm and funny personality, and we laughed the entire HOUR AND A HALF we were on the phone, as he walked us through the entire process, step by step, answering all our questions along the way. I've used LegalZoom for years for our trusts and such, but never have I talked to such an awesome, knowledgable customer service rep who left such a lasting impression on us. Since we were lucky enough to deal with him on this project, we will come back to LegalZoom every time we need something. Kris will be the extension I dial each and every time, so give that guy a huge raise and do whatever you can to keep him. He is worth every penny in gold.

LegalZoom ranks at bottom of all bad and regrettable business transactions I have ever made. What makes it worst is that we have a certain level of expectations with "Legal Service". Don't be fooled by the positive reviews, what is more telling is the consistent theme of the bad reviews.

After dealing with them for 4 months, I am convinced that they are nothing but a network of a borderline scammer with the sole intent of selling you worthless services. All of these free consultation "Benefits" and advice supposedly get as a part of your order are nothing but sales solicitation form their affiliates disguised as part of the price.

Their support is not any better. Not once have they ever returned a promised call where they failed to send the EIN application to IRS. I ended up getting the EIN assigned in less than 5 minutes online on the IRS site. Needless to say, nothing they provide was of any value.

Do your homework before you buy into this. Go to your local attorney, you will be much better served.

Got helped in a timely manner, very knowledgeable on everything I had questioned about also offered me a promo code to save me some money. Will recommend.

I was helped and coached according, not only that but the agent took my needs and concerns as his own which made me feel extremely comfortable and less anxious starting my first llc

Ordered a name change documents, received with numerous errors. I have to file it tomorrow. I have been on hold for 34 minutes. This service is useless.

Don't hire Legalzoom. Your dissatisfaction gets worse as they continue charging after you cancel. You'll have to cancel them at the State level. They rank in the top ten mistakes of ones life.

LegalZoom advertise expedited services of 7 to 10 days after charging your credit card it still would take over a month for them to process your paperwork.

The online chat actually works -- real people with knowledge to help you sort through your needs. We got the documents we needed within a few short minutes.

She gave me more information than I was expecting. Definitely glad I called and got her because she took her time and explained everything and I'm definitely going to go through with the process of getting my LLC with LegalZoom.

I was frustrated with an order I placed initially but speaking to Yvette V today made a world of a difference. She heard the frustration in my voice and she took the time to listen to me and stayed on the line to make sure the problem was resolved. She went above and beyond and explained every step to me to make sure I was informed and okay throughout the process. She showed EXEMPLARY customer service and I am so happy that I was lucky enough to have her on the case!

If I could go back I would not use Legal Zoom. You can all your Secretary of State (I am in North Carolina) to create an LLC and they will help your through it all and charge $125. Legal Zoom charges you the same $125 but also add $79 and $99 in there for "Economy LLC" and "operating agreement". THIS IS NOT NECESSARY. Then, you secretly get charged a day or two later $249 for a registered agent! YOU
CAN BE YOUR OWN REGISTERED AGENT FOR FREE (or like super cheap)! Just make sure you google your states 'Secretary of State' website and call them directly. The only thing Legal Zoom does, it RIP YOU OFF QUCIK AND GIVE YOU A LCC NAME.

From the start LegalZoom and their representative, Chris, made the entire process easy, and calmed any fears I had. I highly recommend using them to set up your company, of whatever type.

Legalzoom did absolutely nothing to dissolve my non profit! In Michigan, you have to get approval from the attorney general and then file the dissolution with LARA. All of which I did on my own. Legalzoom said I needed to do that before they could move forward with the dissolution. I also started this process in September and In December I noticed my case was still not moving forward after several phone calls. It was discovered there was a glitch in their system holding up my case. I finally received the docs from Legalzoom saying the dissolution was complete but the docs they sent ARE THE DOCS I FILED WITH THE STATE! When I asked for my money back they refused. I do not recommend this service to anyone and you can be sure I will tell everyone I know to never use them!

Laura was very professional, personable and efficient. She went well beyond what was expected. I will use Legal Zoom again to process my clients' legal documents.

We purchased the product to make a non profit, they tease you in with one price and at check out a 99 dollar non profit cost 277.05, then it was to be done in a few days, it took them forever to get me the signature page, then no help with that, they had to resend it and it was going to take 3 days to get to the state, after 14 days they had not sent it to the state and could not tell me when it was going to go. I had to cancel my order and will never use a company like this again. Not only were they not cheap, they were hard to deal with and could not meet any sort of time line. It took from October 24th until December 12th for them to try to create a document that should have taken a few minutes in a computer program, and they could not do this. I had to cancel the order today but at least they refunded the money.

I was unsure of many aspect and once Jeremy called me, he made everything easier, he answered all my questions and guided me well through the process. It is a great company!