LegalZoom

I used LegalZoom for a Will and Trust and received a basic plan. The company could benefit from expanding the Estate Plan capabilities to provide more flexibility in options related to trustees and some special terms that one might want to add to a Will or Trust. I encountered customer service issues after this initial service related to contacting the company and also recurring subscription charges. I initially complained and the response to the complaint was less than satisfactory, however, the matter was escalated and the final person who worked to assist me was professional and resolved the matter. He listened to my concerns related to the initial poor customer experience, inflexibility, and long phone wait times to speak with a representative and resolved the matter. I initially gave this company 1 star and have changed my rating to 3 stars. While experience with the last person was excellent, I cannot increase the rating above the 3 stars as they will need to work on the customer service issues before I would think the entire experience was a 4 or 5 star rating.

Chris helped me out great with understanding why my name was unavailable and what the next steps were. He took me step by step even to ensure I had the correct capitalization.

Forming a single member LLC was painfully slow and required careful tending on my part. I had a time line which required that I purchase their "Standard" packages of services. It was after I filled out their documents and handed them in that the trouble began. They insisted, correctly, that I include my middle initial in the automatic signature associated with my document. But then informed me that, what required a single push of a computer button, would add an additional 4 to 5 business days to the process. It took almost an hour of arguing to get them to make that single push of a button so I could revise the document.

Then, after receiving a note from them saying they were nearly finished with their review, I called up to find out the ETA of the final documents was still nearly 10 days away, literally the very end of their advertised time... a deceptive practice? Not quite but very, very close to the edge. Again nearly an hour on the phone to discover that they could send me the documents by e-mail, something I asked but was never answered until I made the point that they were close to the edge... so the bottom line, yes they did what I needed done; not in a timely manner; and not without my deep involvement. Next time I will use my local lawyer, even for simple processes.

As a postscript, about an hour after I posted the above I got an e-mail from Legalzoom saying they had shipped my documents. As I said careful tending and some pressure. Don't use them, hire a local lawyer.

I've been blown away by the level of knowledge, attention and friendliness I have received each time I call to discuss the trademark process. Thank you!

I paid for a 501(c) (3) non-profit to help Veterans and they did it all, when we were building the website I got a call fr the company doing the website informing me that that even though qe had registered the name with the California Secretary of State we could not use the name because it was registered already and I have spent 2 days trying to talk to somebody to fix it and change the name, they have hanged up 3 times and offers that a manager would call me back and nobody has.

I've had to make several calls about a simple DBA that I could have done myself. There is no follow-up and after making three phone calls I was on hold listening to elevator music for over an hour. TOTALLY UN ACCEPTABLE. I think I am going to go back to paying an attorney or doing it myself. After finally speaking to someone following a 30 minute wait I was put on hold for an hour wait. My timer on my phone is now at 58 minutes and 45 seconds. HORRIBLE WAY TO DO BUSINESS.

Dealing with LegalZoom has been a nightmare. I was filing for an uncontested divorce in California. They took over 1 1/2 weeks to mail me the paperwork. They could have easily let me download the forms after I paid for it - which was what I was expecting. Then, they figured out my monthly income based on the W2 earnings for last year... This figure was completely wrong due to the fact that I work in sales, and we have a base salary + commissions. I had to "fill out" a request to make a change, which took 1 week! Yes, 1 week! Got the change today Friday, and instead of making a change they "added" the new monthly salary to the Respondent's salary information! So I called them - they bounced me back and forth 4 times and the last person I spoke to did not know what a "figure" was - really? In addition she said that they could probably not make the change until EOD next Monday! This was a very painful, inefficient experience. I want a refund. This experience was not worth the money I paid.

Legal Zoom, Exceptional Customer Service. The online steps made everything come together smoothly. While I as online working on the step by step questions; I received a courtesy call from my assigned Legal Zoom agent Eric Buschbacher as we continued the process together.

I purchased a Will for CA a few years ago and found out, fortunately within a couple of weeks, that one of they signatures LegalZoom directed me to get would have COMPLETELY INVALIDATED THE WILL. I have not trusted their site since. If they are not going to do the research to find out what is required for something this important, and what will invalidate the document, how can I trust them for anything? I don't. I am adding an m to the site name because LegalZoom requires an order number.

I had applied for TradeMark and had taken their complete coverage package. This package includes everything including legal fees, implying they check for any similar marks, they review the application, ask us to fill in the classification of goods. After you fill the questionnaire etc. The application is checked for errors and filed by them. Upon submitting my application after 2 months got an email from The Office Action by USPTO stating some classification goods and services falling in different classes: So either pay for additional class or remove the same. I intended to apply only for 1 class so it made sense to remove the extra/ wrong classification of goods. I called up LegalZoom and spoke to their rep. And it was appalling that he suggested we would have to buy some services to fix the mistake done in filing the trademark application.

I didn't expect this answer, especially considering the fact that my only request was to FIX the mistake done in filing by LegalZoom and I was not asking for any kind of compensation or help which didn't fall under the scope of our purchase. I emailed but no response initially and later negative response!

If this issue is not fixed without any fees I intend to post the reviews everywhere and I will fight legally to get a refund + claim for harassment and damages due to their lack of service.

These people are stupid and I would suggest for everybody to stay away from them. They gave us false promises like they would have our DBA in a couple of days but be warned, going through them will take about 2 weeks to just get a DBA approved. We thought we would have our EIN # by now and they new that my husband had another sole proprietorship company name and he gave them the EIN# for that DBA. Legal Zoom should have known that you only hold 1 EIN# when you are a sole proprietor. We found it out when we did the research ourselves last night. We used them because we did not have time to figure everything out on our own, so we thought they would know what to do and they DON"T! DO NOT US LEGAL ZOOM!

Zero Star Rating, Trademark: Misleading website appears you will get the trademark application with the Comprehensive search. No, that is another $444. I could not find the answer to this on their website and had to call and had to hold over 20 minutes to speak to a person. I got the application to sign, but they did not change my email address as previously requested (email). I sent by email per their request with 2 brief succinct issues. They answered 1 and ignored 1 (my email address change). I have sent 4 request by email asking them to change my email address on the application-still nothing. I got an email reply saying they will contact me within 1 business day. It has now been 3 bus. Days. I sat on hold for 31 minutes to speak to a person before I gave up. Their service is so bad the answering machine says you can leave your # on the machine and they will call you back. (that was about 30 minutes ago) Also bad website design, can not get to the application thru the website, only by the email they sent me.

I was fortunate to get Alicia to help me set up my PLLC. She made the process simple and explained all the options when I needed those questions asked. Thank you Alicia.A Great Start

Stay away. It's a ripoff that you will be charged every year for nothing at value what so ever. To cancel is another ripoff. A headache and a nightmare. HELL NO.

Michelle was very helpful, very professional. She got to the problem, fixed it and took care of my issue professionally, and expeditiously. He's a great person to have on your staff.

I'm not sure if anyone at this company has a brain. They died me up for two months. A simple corporation set was what I needed. During this time I spoke to 5 different people who all ask the same thing and had the same problem. What state was I in again? What the name of the corporation you wanted? I was amazed how these people found their way to work, On second thought, maybe they were work from home employees. After the 5th person called me I just had my money refunded on the spot. I then went to the secretary of state of my state an less than an hour I have the paperwork sent to me and all filled and in the mail. The folks at your secretary of state will help you. The paperwork is easy and all for 100.00 buck, at least in my state, you can do it too. I then when on line and found the company that makes and sells the corporate documents and corporate seal. This was another 85.00 bucks. Legal wanted around 400.00 for took me less than an hour. I predict Legalzoom won't be around much longer without someone getting a handle on how poorly it is being ran.

ABSOLUTELY STELLAR AND TOTALLY PROFESSIONAL FROM START TO FINISH. YOU ADDED ALL TYPES OF HINTS AND EXTRA IDEAS THAT I WOULD HAVE NEVER THOUGHT OF. I HAVE RECOMMENDED YOU HIGHLY. IF LEGAL THINGS POP UP IN THE FUTURE, I KNOW WHO I WILL BE CONTACTING. IT WILL BE LEGAL ZOOM. THANKYOU FOR A JOB WELL DONE.

He knew everything and had more answers than I had questions which was helpful. Very professional and knowledgeable. Definitely a great decision going with them.

Michael showed great professionalism and clarity about what their product ensures. I was referred to using LegalZoom by a friend and I am not disappointed.

I purchased a non profit package from Legal Zoom. I was told They would register me with the state and provide a questionnaire for the IRS portion of the process and a guide to help. That all I had to do was provide information and they would do the rest and it would be a simple process. And here I am on hold with the Secretary of State to get an official copy that apparently only I can get from the State, which is NOT what I was told when I purchased their assistance. They send out emails saying they need information when they don't and when you call them to inquire, they aren't aware of an issue when there is on. The customer service folks can only read off a script and when you ask for information off their script, they are lost. I paid for guidance and instruction, not this noninformative and nonhelpful customer service and lack of doing what they said.

LegalZoom is good for the access to legal advise they provide via attorneys they have on their roster. The attorneys I spoke to were intelligent and very responsive to my inquiries. But I would never recommend them to form a company. They wasted almost 5-6 weeks of my time in my attempts to form an LLC. After much frustration and leaving disgusted, I went to my state's website and formed my LLC. It took all but a few minutes to have my application accepted which included my company name. I then had my EIN in record time as well. LegalZoom repeatedly told me in emails over several weeks and over the phone that based on their research that my name was "high risk for rejection". They had me change my name and submit alternatives. A complete waste of time. Yet, they could not tell me why they felt my name as given was high risk for rejection. When I filed directly through the state, my company name was accepted AND in it's original name as presented to LegalZoom. I do not know what algorithm they use to determine risk for acceptance but whatever they are using is flawed. Also, the tax advise is not so. It is a rep not an accountant that you speak with who cannot give tax advice. A waste of time toward my incorporation.

When given the wrong information, Peter was able to give accurate information pertaining to establishing a DBA. Within moments, Peter took care of all my documents for me. Thank you

Doesn't matter how much u pay the service still sux I've spent 4 hrs in total to get to talk to a human and I'm not closer to getting finished any they are not helpful