LegalZoom

I called in a panic (bet that's not the first time you've heard that) and by chance got Jordan on the phone... he was calming, educated and patient to try to educate me (this legal stuff is hard to understand) and he was enormously helpful and even caring to make sure I got what I needed.

I even have a follow up call today with him for more legal issues I am responsible for and he is going to help me understand and get through them with ease.

HE was amazing.
What I can use... is from the company itself... more and more of a discount with the services. Because this is the business I am in understanding the costs while trying to start a company is a huge financial drain. Though there were incentives Jordan was able to identify, I wish legal zoom could be a little more helpful with costs for small (and I mean really small starting out) companies.

Some discounts are not easy to find though there are partnerships so if you feel like giving him a gold star and me some extra discount it would be a dream come true.

Thank you so much and please make sure to let him know he rocks.

First LLC and it was a breeze. Agent called instantly after I purchased it and they walked me through everything. Highly recommend using legal zoom to anyone starting a business

I hope I spelled his name right. His service was fantastic. He was patient, amicable and receptive; additionally, all your associates have been fine experiences. Thank you, Gordon Allen Lilley

If you're looking to form your LLC, I highly recommend doing your own research and filing it yourself. People often rely on companies like LZ because they either lack time or don't want to make mistakes with filing paperwork. I reached out to LZ for help in setting up two of my companies, and they appear to be fully on board, assuring me that everything was on track and in order. If you're wondering whether this company is a waste of space, time, and money, think again. Despite not receiving what I requested, they still charged me almost 2500 for both and i still had errors on my paperwork. They informed me that they had sent emails and a letter in the mail regarding the annual payment, which I neglected to pay, leading to the cancellation of LZ as my registered agent. I find this very interesting because I haven't received anything in the mail or any phone calls. If I hadn't checked my spam email, I wouldn't have found this email to contact them and It's a bit insane every agent I speak to either has an attitude or lacks helpful knowledge. I keep getting transferred to different people. In order to correct my paper with the IRS, I had to pay my tax preparer to file specific tax papers because of the errors made. I've contacted them "LZ" and been transferred three times. The last agent told me it's the customer's fault for any errors. I find this as a joke.

I have registered 3 businesses successfully in the past and on my 4th business, I thought I would try legalzoom. It has been the worst experience ever. Currently I am held hostage, it has been over 2 months and they have failed in submitting my paperwork 3 times. Every time they fail and supposedly try again, you have to wait 7-9 business days. The weeks go by and by then the automated call comes in saying they submitted your paperwork again. I have called at least 8 times trying to find out whats going on. I record all my calls. Every time they assure me that they did things right this time and then again today I get an automated call saying they've submitted my paperwork. The girl today tells me, that they made a mistake sending a batch paperwork electronically. It has gotten so bad, I am driving down to the secretary of state's office right now in Maryland to confirm they got it. If they do not have it, I dunno what I'm going to do. All I know for sure right now is that I will never use legalzoom again.

The rest of the review is correct, the positives are made up! This company is a total scam filled with incompetent agents on the phone. Every time I call I get transfer to another incompetent, then finally say you really need to talk to a accountant or lawyer, etc. None of them can really answer a simple question about the products they are selling! I bought the Business Tax Preparation
Essential Compliance + Tax Preparation Package but gave up using it since the "Schedule a Consultation" button refuse to work and no one seem to know why? I emailed support but got ignored, so I finally found a local accountant to do it for me.

As a side note to make that stupid button work you have to right click and say "open in new tab" then it works. Good thing I am creative so I figure it out when no one in Legal zoom can!

I want to cancel the SCAM package that I cannot use but the "Cancel Membership" link does not work, how convenient, eh? $320.00 down the drain will not make the same mistake again! Also, I found out the tax prep is with 1-800 accountant another SCAM company who I spoken to once but had nightmares afterwards as they are pushing their high end services which cost thousands of dollars every quarter. Yes 1-800 accountant got 1 star rating on Yelp go check it out! I made the mistake going with Legal Zoom no way am I going with their SCAM partner!

So they send you a generic, "Hey your order is on it's way, Log in to our website to check the status" even when your application is incomplete. Instead of them sending you an email stating "Your application is Incomplete please follow these steps". The first one leads one to believe that everything is good and checking the website is an option.
This is TERRIBLE CUSTOMER SERVICE AND POOR COMMUNICATION. Now three weeks later they want to tell me it's going to take yet another 5-15 business days and the end of the month is only 15 days away but I need an EIN, a new bank account and to set up payroll before then.
Horrible customer service. Horrible. And of course they want me to pay extra for expedited service. Hundreds of dollars extra.

I love that they called me a few minutes after applying for my LLC and assisted me with my email mix up. Thanks so much, will definitely recommend Legal Zoom

I appreciated the complete and clear guidance and system simplicity to finalize my documents. Customer service is very good and responsive with minimal automation.

Neil is straight forward and keeps it simple. No overcomplicating anything. Thank you sir. I would recommend your services to fellow colleagues as I was referred by another.

He answered questions that nobody would even ask. And there was no Hidden Agenda, although some fees were hidden. Until you got to the end? But he did explain that I was not obligated.

I WAS UNAWARE THAT I COULD GET AN EIN TO START A BUSINESS FOR FREE THROUGH THE CORPORATION COMMISSION. I THEN WENT THROUGH LEGAL ZOOM HOWEVER THAT HAPPENED. THEY HAD A $399 DOLLAR YEARLY FEE (FOR 3 YEARS) THAT I WAS NOT AWARE OF. THEY HAVE SINCE SENT ME TO COLLECTIONS AND I HAVE PERFECT 750 CREDIT SCORE. I WILL NOT BE PAYING THEM. I AM SO DISPLEASED

Started something I could not finish - called to see if I could get any type of refund - the answer was full refund and such professional people on the phone. Will always use Legal Zoom

I EMAILED AND PHONED THEM TELLING THEM NOT TO AUTO WITHDRAW MONEY FROM MY ACCOUNT, BUT THEY DID IT ANYWAY, TWICE. HAD TO GET MY CREDIT CARD COMPANY TO 'STOP PAY' FROM LEGAL ZOOM ON ANY FUTURE ATTEMPTS.

DO NOT SIGN UP FOR THIS. THEY LITERALLY PHONE HARASS YOU. 8 CALLS A DAY WITH VOICEMAILS and text messages. I told them take me off your calling list three times. They kept calling. SCAMMERS trying to BULLY you into using their services.

Ordered set-up of a non-profit company on January 23rd. Paid on January 23rd. Received two phone calls from Legal Zoom with additional questions. Answered both calls within 24 hours. Almost two months after the order was placed I receive an automated call saying my order is complete and will finally ship. 3 days later I receive shipment and guess what, they did not even obtain the EIN! Cant do anything without an EIN! Call customer service and get some guy (Robert) that gives me attitude that I have a problem it timeframe. I ask for a manager and get put on hold for over 20 minutes. I give up and call back and speak with Jennifer who states that the IRS "tools" website was down when they applied for the EIN (one time) and that it will take at least another 3-5 business days. I ask what Legal Zoom is going to do to make this right, the response, no lie... " Well I can cancel your order and refund you the money". Are you kidding me? What kind of company is this. No apology, no rush, no concern that we are still sitting here without the key document or number anyone needs to do anything two months after we paid.

I have had a glitch in getting copyright protection for 3 songs. Apparently the application did not list me as author of the " music". I submitted materials that clearly specified myself as author of lyrics and music. I have responded by phone for two days now and have had no response from LZ to correct the situation. I payed a lot of money to LZ to avoid rookie moves. I might suggest to others to save over $100.00 per song and go directly to COPYRIGHT OFFICE MYSELF. I NOT A HAPPY CAMPR

I had to cancel my order because Legalzoom never got back to me or I could not reach then bacause their customer care wait times are more than 100-140 minutes...

Beware! I had called in to check the status on my order and Aaron was by far the most disrespectful and rudest rep I have spoken to at Legalzoom. The company has a dozen different reps that will handle your account and the reps leaving "notes" in a client's account are clearly not thorough enough since I had to be put on hold for 10 minutes while he "reads" them. I paid for the expedited process but Legalzoom doesn't feel that the priority is there even when I had paid for the highest package. You've been sending me emails that don't even correlate to my communication with you. I recommended that there should be just one rep to facilitate each specific account so that there isn't miscommunication and instead of a company taking the feedback and saying, "Thank you, we'll look into that," Aaron proceeded to rudely disrupt and say that "it's impossible because we have thousands of business requests". You have lost my business and future businesses.

Building a foundation for a small business and trying to process an LLC should not make me feel like I'm just another number in the "thousands" of requests. Legalzoom does not hold standards high and only wants to reap the financial benefits. Please train your reps to be more respectful over the phone.

Thanks legal zoom for answering all of my questions, the quick turnaround, and encouragement to embark on my journey as a non profit to give back in my community

Used them to set up my LLC. All went smoothly. They pressed me hard to become my 'registered agent" for an annual $179 fee which I did not do. From many reviews, I'm happy I made that decision, as it seems very hard to cancel out of it.

I then used them to get an EIN #. This has been terrible. I evidently needed to sign the SS4 IRS form which I only discovered by logging on to my account... would have been nice if they sent me an email or text message requesting this, so this was a week lost. I signed form and email back directly, but the email address they provided did not work and was difficult to find the proper one. They now claim to have what is needed, but my account status can't be changed, that asks me to call their 800 # because action on my part is required. They claim it's in process, but it's been 2 weeks.

I just looked online to the IRS site and it says that I could have done this online with immediate results for free! So I have given LZ $79 to get all this frustration!

Positive experience. Robert was very helpful very knowledgeable and patient with my questions. He made the situation that can be intimidating easy to understand and in Laymans terms

I wanted to dissolve or close my LLC, and in addition to spending hours and hours talking to them on the phone, they asked me to follow a lot of steps to close the company, I was precisely paying for this service so I could occupy my time on other matters, and I decided to ask for my money back and they didn't give it back to me.