LegalZoom

The whole process can be a daunting task and LZ made it simple and fairly straightforward. The "hand holding" was amazing and I wish more services delivered like LZ. Thanks.

I called Legal zoom regarding a past do account and and not only was I brought up to current on my account but also gave me a discount. Excellent service!

I was very pleased with the experience and knowledge I received and the time spent with me to explain my options.

Great service! David was absolutely wonderful in answering all of my questions and making the process of obtaining my LLC easy and stress free! Thank you!

I cant cancel my account fast enough. This is not a professional organization by any stretch of imagination. Every interaction with these people was painful, and utterly unproductive. I got transferred 3 times on first successful call back from them. The first lady was driving in a car, I had to ask her to roll up her window so i could understand her. She must have pulled off road because then we understood enough to get me transferred to next individual. At this point all I want to do is cancel my account. They then transfer me to final rep who then assures me that the account order is canceled and website will be updated to reflect this. Wrong 2 weeks later and nothing is updated on web site and no confirmation emails. I am currently waiting for a call back so that I can repeat the painful process of getting lied to again about my account. I will say that refund has been processed but account is still saying that i am to be charged 360.00 on March 15th for services I don't want or need. Web site will not cancel this order, puts me into an endless loop.
Horrible experience thus far. Have a business associate who went through the same run-around wish I had spoken to her before jumping on this train wreck.
Don't believe positive reviews as they are aberrations and do not reflect the truth.
I believe they are in over their head and don't have resources available to provide good customer service.

I have been a client with LegalZoom for over five years now always professional and expedient when it comes to any service, they provide thank you LegalZoom PS special shout out to Alizay Llanas very professional, hands-down

Purchased basic DBA through legal zoom over 2 months ago still waiting and nobody knows anything other than we are still waiting and if you want to set on hold then this is the comp[any for you!

All they want is your money with nothing to give in return. How can a company that is involved with legal consultation, do illegal business conduct?! They promise you something, give you misleading information, and NEVER take accountability of their mistakes. They canceled one of my services without asking OR REFUNDING ME and got me in trouble. They promised me services and then changed the details after they go my money.
DO NOT DO BUSINESS WITH THEM

I placed an order with Legalzoom back in September to update some documents with the state that I thought I needed to have professionally filed. I spent considerable time with a phone rep telling them exactly what I needed to have done and they told me the package I needed. The cost was $169. First, it took them almost a month just to review the order, then came emails with questions that I had already answered, then more weeks went by, then finally I get an email saying they didn't need to file anything with the state because the changes had already been made. How they were made I'm not sure but it wasn't Legalzoom, they did nothing. Of course I asked for a refund since they hadn't actually done anything and so far they refuse to refund my money because they say 60 days has gone since my order was placed. I told them they took over 60 days just to review the order and get back to me so how could I have even known to ask for a refund within that unfair time. Of course the rep I contacted couldn't answer that but just kept saying their policy was 60 days. What a scam! So they take over 60 days to do the work and then when they don't do it they keep the money claiming you are past the refund time I will NEVER use them again!

Raul was the best! Great knowledge of your services and what it takes to start a business. I really appreciate all the time going over everything and making it personal to my business.

I purchased the package through legal zoom which included the Power of attorney, Will in Testament, and Living will along with 1 year of attorney services. I am a terminally ill cancer patient and i am trying to legally get this done as soon as possible. After completing some of the forms i noticed that what i am needing is more in depth than the forms included in this package so i called and spoke to an agent from Legal Zoom whom assured me they would refund all monies paid should this not work for me or if i am not happy for whatever reason. I have been calling and on hold for the last almost 2 hours and just keep getting transferred and unable to receive any help at all, so i decided to try that chat option again to get what was promised to me done and the chat agent is not telling me i cannot get a refund (not what i was told previously) i asked to speak to a manager and they told me none were available and i wont get a call for 48-72 hours but it was not guaranteed it would be from a manager. I have now been on hold for about 3 hours and keep getting my calls disconnected and hung up on. This company is a scam and takes peoples money and then cannot be reached after something is purchased from them. DO NOT USE THEM! Use a real attorney that won't dodge your calls, and be impossible to reach and don't offer to refund all monies and then go back on what was initially promised. As a terminally ill cancer patient it's alarming and just horrible practice on how theyre trying to take money from someone who is dying.

Melanie explained to me how to find all my documents on LegalZoom. She also sent me an email with the documents that I needed and that made it easier for me. She's awesome!

Needed information about forming an LLC with Legal Zoom. The agent I spoke with, Lianette, was very knowledgeable of product but also very professional and friendly; and prompt in emailing me information and links Thank you Lianette!

YOU CANT CANCEL! They lock you into a registered agent scam that they know they can Legally get away with. They charge you $249 at random SEVERAL TIMES through out the year! For a "registered agent" THAT YOUR NOT EVEN USING! I can't cancel I have tried and they make it impossible to get ahold of anyone of find any option online to cancel.

I closed my business right after it started and HAVE NEVER NEEDED TO USE ANY OF THEIR SERVICES! Yet I have been charged probably a couple thousand now.

I have explained all of this to my bank and they give me provisional credit but they take it back after a month. I'm ready to hire a lawyer just to help me figure out how to escape this trap!

We needed to change the ownership name on the deed for a piece of property, LZ made it easy and kept us up to date on what was happening and what the next step would be.

I was having a hard time understanding the payment option details so I went to the live chat and Mackenzie helped me out so much. I know more now than I originally wanted to ask about.

Amazing customer service. Super helpful. Super Clear. Super smart. I would imagine legal zoom would have a 5 star rating all around if all of their reps were all like saul. Give the man a bonus!

Legal Zoom is helping me get my business started the right way!

When I opened my small, family-owned business in 2013 they were very helpful; however, when I closed my business they were exact opposite. Anyone who has closed a business knows it's almost as complicated as opening a business with all the paperwork. (Not to mention, a complete drain-mentally, emotionally, financially, etc) With that being said, somehow I forgot to cancel my annual RA renewal with them, which has been a charge of $159 since I started. BUT all of the sudden they charged $299. I called to dispute charge and they said they sent information saying they were tacking on extra charges because they added more features. And since I didn't respond saying I didn't want those extra features they took that as approval. Then since I had turned off and closed all my business accounts the card they had on file would not go through so they charged my personal card, which was on the account I had used prior. Of course, I did not authorize them to charge my personal card. I disputed it with my bank and they reversed the charge, but then months later it was back on my account as a charge. Wayyy too many hours were spent trying to resolve this just for LZ to get their $299.

I am currently starting two more businesses and I will not be using their services because of this. I had a wonderful experience up until this point so I hate it ended on such a poor note.

Jason was very helpful over the phone and followed up with an email extending his help in the future as needed. Really appreciate his help and advice. Thank you!

Agent was very professional and knowledgeable. She answered all of my question. I would recommend Legal Zoom to anyone

I've been using LegalZoom since 2010 and continue to use them to update my legal documents. They are quick and reasonably priced and their support people are very helpful

My agent, Michael, was very professional and knew the trademark route we were navigating. The process was made less stressful and easy with Legal zoom.