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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Paid for them to create an LLC. When contacting customer service for help I was sent from one department to another with no help. They filed my paperwork incorrectly with the state. I paid for upgraded attorney and licensing services. I received conflicting information from both. When I tried to get the matter resolved I was told I had used up my one phone call allowed with the upgraded services and I would have to just live with the conflicting information. RUN RUN RUN TO ANOTHER SERVICE PROVIDER!
Very knowledgeable and helpful. They helped me with my service when I needed help. They were patient. They stayed with me on the phone until my issue was solved. They explained different options.
Thank you for your kind and encouraging feedback, Lorna.
Beginning a business can be a bit nerve racking, but having a live person on the phone guiding you make the trip smooth. Thank You Sean for all the help and the support.
Thank you for allowing us to be there for you and we wish you the best on with your small business, Jaime.
I had a wonderful experience with the initial intake at the very beginning stages of my nonprofit. I definitely would recommend! I paid for the platinum package.
We definitely appreciate you for taking the time to share your experience, Kelly.
My Last Will and Testament was done by LegalZoom about a year ago, and during a move it got misplaced. I contacted LegalZoom and next day it was e-mailed to me at no charge. Very good service.
Hi Kenneth, glad we could help. Please don't hesitate to let us know if you need anything else!
I was trying to accomplish several different things online but was having difficulties figuring out what I was supposed to do and they walked me through everything.
Happy we could help Will. Thanks for sharing!
These guys are awesome they provide you every single thing and details you need and help you out to get what is best for you and along with that prices are good too
Everyone here was very kind and professional. They were very knowledgeable when it came to my questions and concerns. I definitely love LegalZoom and would refer them to all my family and friends.
Thank you for your kind and encouraging words, Stephanie. They mean a lot to us.
Aimee with the online support chat was very patient and helpful. I was refunded an auto-payment that I was not aware I had enrolled in without any questions asked. Appreciate the great support!
Just awesome! My agent was very knowledgeable about products/services and very very helpful to the end! Very persistent and accommodating with entire situation from start to finish! Thank you again!
This makes us so happy to hear, Malcolm! Thank you for sharing.
Ms. Penn was to the point and her evaluation of the situation was as professional as one could hope for me to make my business decision.
Thank You Ms. Penn.
John P Murphy
Thank you John, glad we were able to help!
The rep (a lady) I spoke to was super!. She was very patient and absolutely professional. At the end of my encounter with her, I was one hell of a happy camper
This makes us so happy to hear, Sam. Thank you for sharing.
First time ever to use Legal Zoom, "I will be back"! I required a Trademark so I made an inquire to this service company and the following is the true story.
Good friendly phone and email questions answered, step by step guidance with connecting you to right people to answer questions, and was able to stop filing process until I had my free phone consultation with a very knowledgeable and most helpful Attorney. (Easy to schedule the consultation). One thing you will need to do is fill out the form that ask you to best explain your Trademark and logo design... it would be to your benefit to write out your thoughts before filling out form... I did not and I share this to help you to be ahead.
In closing this experience with Legal Zoom, I would say they have more than been helpful and the fees are very reasonable in comparison to IP Firms. After I got a notice from Zoom services that the Mark was filed, I was more than pleased. 2 weeks later I got a nice package in the mail and all of the paper work and a copy of the USPTO filing also. In package also included a step by step to check the status of my New serial number at the Trademark office.
Thank you for the kind words Lee. Glad we could help.
Melody took the time out to get what I needed done She was very informative and when above and beyond. I am very pleased with the service I received today.
Hi Rai, thanks for taking time to share. We will do everything possible to make sure you continue to receive treatment that is above & beyond excellent.
I just started my LLC nearly a month ago and have had issues ever since I began... Today, after about my 5th call to them I still got no where on the situation and trying to obtain my EIN #. I have already invested money into this and have not received the customer service care I feel I deserve or anywhere near starting my business in transportation as I planned.
I cancelled the order and also want all of my money back, but I'm being told that isn't possible. So that means out of $400 I have already spent, they are refunding $79 only. SO, Your are going to scam your "customer" out of money when customer service is guaranteed? The IRS doesn't charge you what so ever, but I chose LegalZoom for the customer care I needed and if needing legal assistance ever, I could use as a resource.
I'm also upset on the fact I had to call back multiple times and my account wasn't called to make me aware of the status, and just general updates. That in my opinion is what successful customer service is defined as.
To conclude, it is just very disappointing, I would not waste your time and go directly to the IRS to get started. I wish I would have an saved the $400 I have already spent on my account with LegalZoom.
-OP
Hi Olivia, it is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We apologize for the poor experience you had while transacting business with our organization. Please be reassured that we will review your order & forward your comments to review our operations and determine where improvements need to be made. We will contact you directly in hopes of making this a better experience. Please also feel free to contact a manager directly via help@legalzoom.com.
Christina had a great amount of professionalism. She had excellent communication skills.Very knowledgeable of the services that were discussed. She understood my needs.
Products used:
Annual report
We can't wait to share this wonderful feedback with Christina and the team! Thank you for this, Charvez.
The worst experience ever, I went to them to file my corporation and my 501c3. Filled out all the paperwork and submitted it, I was told to just wait for a response from the IRS, a year later and no IRS responds. I called the IRS to get an update and found out that LegalZoom did not file my paperwork! To add insult to injury I had to fight with them to give me a refund because it was past their so-called 120 days! NEVER AGAIN! HORRIBLE! I LOST FUNDING FOR MY NON-PROFIT BECAUSE OF THEIR NEGLIGENCE! THEY DID NOTHING! I'M IN TEARS RIGHT NOW!
Such a bad and umprofessionnal company - they picked name of my company without my consent - AND THEY WONT FIX THEIR MISTAKE - I PAID $900 FOR NOTHING. A woman named CArolina at Business Escalating would not provide me with her full name after telling me i have to pay $300 to amend that name - justa bunch of amateurs only going after ur money.
Hi Rodolphe, we always do our best to correct the situation when there has been dissatisfaction with our service or product & we apologize that you have experienced us at less than our best. I would like to research your concerns to determine exactly what happened and try to help with a resolution. Please feel free to contact me at your convenience via help@legalzoom.com.
My experience with LegalZoom has been absolutely amazing and I would highly recommend this business to others. The set up was so easy and everyone was so professional and kind.
We're delighted to hear this, Laneice, and thank you for taking the time to share.
My experience with LegalZoom, especially the agent that help me she was very knowledgeable and made me make decisions the right decisions, very patient person I would always do business with LegalZoom
Thank you for allowing us to be there for you and sharing, Antranig!
Nicole was amazing and great to work with! I highly recommend you contacting Nicole as a person of knowledge and displayed patience etc. She was great!
We love hearing feedback like this and we thank you for sharing, Ro.
Its quick, Easy, and Professional. You leave feeling at ease knowing that everything that needed to be done was not only done, but done correctly most important. And it was done quickly!
Your positive feedback motivates me to keep doing my best. Thank you for sharing, Diana!
The specialist at Legal Zoom Jason was very helpful in guiding me thru the requirements to set up and estate and will bundle. Polite and professional a good asset to Legal zoom.
Hi Martin, thanks for using us to help with your estate plan needs and for sharing your experience.
I was able to chat with Aimee, and she was excellent. She answered my questions promptly, and had my issue resolved within minutes. I've had a great experience with LegalZoom so far!
Hi Emily, thanks for sharing your review. We hope to continue giving you great experiences.
I contacted and contracted LegalZoom to form an LLC for me. Unfortunately, a mistake was made on the initial filing and an amendment was filed. I was sent form via email and promptly filled the forms and send them to LegalZoom. I called the same day faxed the documents back to them. I was informed they had the documents. The next day, I followed up and was again told the documents were there and being processed. Three days later I received a call informing me they still needed the documents. I asked why I had been told they received the necessary documents and now need them. The agent could not answer the question and I then asked for a manager to call me. It is now a week later and I still have not heard from management at LegalZoom and I found out today, in spite of emailing the documents earlier this week, they had AGAIN not been received even tho a agent told me on 4 days ago they were in receipt of the documents. I asked again for a manager and was told again it would take up to 3 days for a manager to call me. This is frustrating. I paid for expedited service for the original service and now, a month later nothing has been resolved and I can't open my new business and I am losing thousands of dollars a day. Thanks for nothing LegalZoom. The worst part is the request for a manger to call me back and being completely IGNORED!
Hi Alex, we're sorry to hear you weren't happy with your experience and we would like to try to make things right. Please reach out to a manager directly via help@legalzoom.com with your order information & we’ll try our best to resolve things. We look forward to making your experience a better one.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Ell, we're sorry about what occurred with your order and with your customer service experience. We'd like to hear more of your concerns & take the opportunity to make things right. Please feel free to contact a manager directly via help@legalzoom.com.