LegalZoom

Eden was very helpful and offered questions to help me choose what type of business I want to run

I was expecting a call back from a manager as stated below from Legal Zoom based on the review I posted. I am on the phone with Department of Education pertaining to the form Legal Zoom sent in. I am trying my best to push this application with the Board of Ed. Myself. I was told by that department Legal Zoom again made a big mistake on the application and it will be rejected. Instead of having my name as the administrator, Legal Zoom have my name as the MD and the department of Ed is requesting both certifications on me and Dr. Wilkins. I sent the information in for Dr. Allen Wilkins and just received a call from the Department of Ed. That they have accepted the certification on Dr. Wilkins but is needs the information on Denise Conway. I called Legal Zoom and was placed on hold for about 15 minutes then Nathan again came on the phone refusing to get on a conference call with the department of ed to correct the mistake.

This problem has been going on since October 2015. Dr. Allen is slated to start his practice 04/01/2016.

I am still waiting on a manager to call me.

I can't do any enrollments with insurance companies especially with Medicare.

I went through the process of ordering up the Basic Power of Attorney documents and thought that I would have them immediately after paying for it. When I realized i couldn't download right away I called. A friendly girl said, "you will have them in 24 hrs." I was pleased as I was under a very strict time restraint and I needed them ASAP before I left town. I did not receive them in 24 hrs. So I called again. I got Amy and she was very patient with me as I was frustrated. She helped me "expedite" the documents with another fee of $20. I received the documents the next morning and was able to get them notarized before I left. Amy explained the nothing happens in 24 hrs. Unless you pay for them to be expedited. I then wrote Legal Zoom and asked if I could be refunded my $20 since I was told by a service rep that I would get them in 24 hrs. Today I was refunded my $20 with no questions asked! I definitely will recommend Legal Zoom to my friends. The documents were well written and complete to be notarized. Thanks!

Excellent good job serra and would refer friends to u keep up the good work thank you very much

I have used the Legal Zoom app twice. For my last will and testament and most recently for a power of attorney. The will order went without any problems at all. When I ordered the power of attorney I made some really stupid mistakes (forgot to give my agents any authority). I received an email within minutes to contact their team to call them because of a problem they had encountered. I called and the gentleman I spoke to was so kind and gracious. I felt like an imbecile but he was so very understanding. He resolved the issue and sent the POA to be processed. I received another email stating the document would be mailed by the 12th of the current month. On the first of the following month I still hadn't received it. I called to inquire on the delay. The website indicated it was still being processed. I spoke to Hailey. She located the document and apologized profusely. She even advised it would be overnighted to me the following day. Received it right on time. I can't say enough great things about the Legal Zoom team! They are always so kind and professional. Wish I could give them 10 stars!

I recently had a rather frustrating experience with LegalZoom, and I feel compelled to share my dissatisfaction with their services. My encounter revolved around their trademark search feature, and unfortunately, it left much to be desired.

Firstly, LegalZoom charged me a hefty $99 fee for a trademark search, promising to provide clarity on the availability of the name I wanted. However, what irked me the most was the fact that this fee did not contribute towards the actual trademark application, as one might reasonably assume. Instead, it seemed like a blatant money-grab, leaving me feeling deceived.

When I questioned the customer service about the possibility of using the $99 towards the trademark application or, at the very least, obtaining a refund, I was met with unhelpful responses. The representative went so far as to suggest that some people might not be well-versed in the trademark application process. I found this explanation utterly absurd; after all, if one can set up an account on LegalZoom, surely they can navigate a trademark search without being exploited.

Moreover, the platform's insistence on keeping the $99 fee, regardless of the outcome of the search, felt like a disheartening lack of transparency. It left me questioning the integrity of their fee structure and the true value they provide to their customers.

In essence, my experience with LegalZoom has left me disillusioned and wary of their practices. The seemingly unnecessary $99 trademark search fee, coupled with unhelpful customer service responses, has made it clear that this platform prioritizes profit over customer satisfaction. I would caution anyone considering their services to be wary of hidden fees and explore alternative options that offer more transparent and customer-friendly practices

I wanted a simple DBA and it took almost 2 months to complete via LegalZoom because of all the little mistakes they kept making. And at approx $250 for this service, I was, at the least, expecting excellent, thorough service. I had to keep on top of them every other day just to make sure the administrative stuff was being done, which was stressful and annoying. Also, they weren't very informative up front--only when I submitted my DBA name was I told (a week later) that they recommend choosing a name that can't be mistaken for a proper name. So, I chose a different name. Then discovered (another week later) that they forgot to close out my first order, so now I had double paperwork and was set back a week because they hadn't submitted my second DBA name to the gov. And when I finally got the certificate to sign (a few weeks later), I found out that I needed a notary. Fine, so I went to Citibank to have a notary witness, etc, and guess what I found out? Citibank offers DBA's for FREE! Even if you're not an account holder! (smack forehead) So... my recommendation is, save your money, go to Citibank (or just go to your local council) and get your DBA that way. MUCH easier and MUCH faster (and much less confusion and frustration). Extremely unlikely that I'll ever use LegalZoom again.

Had the best experience with legal zoom. Agent Peter was beyond helpful, he answer all my question and had very welcoming tone.

I knew that availing myself of legal expertise in creating my LLC made sense; but I didn't realize the depth and breadth of Legal Zoom's products and services until I created my California LLC with them. The best part was when one of their agents phoned me back to help me complete what was needed by the Secretary of State and tax entities that I'd originally opted out of, thinking I could navigate it myself or with an attorney I know. It turned out that it saved me so much time and expense once the agent explained it would be required and he could help me fill everything out right there so my application wouldn't get sent back and delayed. In the end the money I spent was enormously less than making mistakes out of ignorance or outdated information in setting up my LLC, my future business bank accounts, and preparing for tax issues. I also know there is an annual legal advice package with their contracted attorneys for any and all business questions, and I will be taking advantage of that shortly as well. Launched my LLC today with the help of Legal Zoom -- I had no idea this morning I'd find such value in it! Goldmine.

I thought the LegalZoom service could save me some time. Instead it cost me much more of my time and a lot of my money.

Pretty much all of their services come with hidden recurring fees that they will never mention or explain it to you until after they have your money, of course.

I called and cancelled my service from them (I even received a cancellation notice email) and they charged me again LATER THAT SAME DAY!

I called back to have them refund the charge only to find out the service is totally clueless. The customer service lady was rude and had the incorrect information. Their own website was giving me different information than what she was telling me, and they were both wrong.

They refused to issue a refund for the charges after I cancelled my account. So I had to dispute the charges through my card company.

I will NEVER do business with LegalZoom again and that is the advice I will give to everyone else in the future.

------UPDATED-----
As you can see, a LegalZoom Rep has responded below with more of the same old run around. I would like to make it known that I sent 3 different support emails trying to get support, but only received an email when they found my reviews on this site. That just goes to show the kind of company they are. Covering their own asses, not their customers.

Nothing else has changed. They claim to be sending me a refund check. But then a few hours later they charged me AGAIN!

They also claim that their system won't allow them to issue a simple refund to my card. So just to get that straight, they can take your money all day long, but can't refund it... that's an amazing service you have there!

I'm not even sure how this company is even in business still. HORRIBLE, HORRIBLE, HORRIBLE. Scammers, 100%.

My fiancé tried to set up a PLLC with them... for 3 months. For 3 months they kept failing to turn the correct documents in and he was calling them every single day to try and sort things out. About 2 months in he was told his PLLC was kicked back because they forgot about a document he needed, which he was required to send to TX (we live in NC). It seemed like every single time something was kicked back he needed to give them more info or another document - they had no idea what they were doing!

The last straw was today when he found out documents that were supposed to be mailed to the Secretary of State last week (he has been waiting for confirmation) were NEVER MAILED in the first place. Best part is when he asked for his money back to go through an actual lawyer he was refunded only a portion of what he paid them.

Unacceptable. Don't waste your money or time. Get real consultation from an actual lawyer... do not get scammed like we did!

Ordered "Expedited" LLC package on 11-20. Of the $639 that I paid for the services, $200 was for expedited filing with the state. My account has changed to say that my filing has been delayed, and now my ETA has been pushed back into December even though I payed for the 7-10 business day service because I have work orders waiting on me. I called LegalZoom to see why it was delayed with the state and she said that we were at their mercy and she didn't know any additional info. I called the state and she said it wasn't being delayed, it was taking the normal amount of time because they didn't pay for the expedited filing. Thanks LegalZoom, I'll have to let my customers know that they can find someone else or just keep waiting because LegalZoom didn't provide the services that they were paid to do. Also left message on the 17th and sent email on the 18th concerning EIN, today is the 23rd and haven't heard back. I wish that I had just taken the advice I was given and stayed away from these guys. Called back just now and waited for 11 minutes and gave up.

The Legal Zoom website and documents indicate the following when finalizing a Will... In Connecticut, it is highly recommended to have the Will and the witness signatures notarized. If not, at time of execution, either or both of the witnesses may be called upon by the probate court to validate the Will and the attestation. In Connecticut though, notaries are not allowed to notarize a will - only a law practice can do this. The cost of this runs well over $100 - $150.

The Legal Zoom website simply states that notary work is available from a UPS store. In Connecticut they cannot and will not notarize a Will. The Legal Zoom website provides NO warning or caveats with regards to Connecticut law. It provides no language about the high costs of notarizing a Will.

The purpose of a Will is to avoid conflicts with the Probate court. If the Will is NOT notarized and, either or both witnesses cannot be located, then the estate can be tied up in Probate.

So a few suggestions... You are the lawyers, not me. Enhance your website with regards to Wills in Connecticut and amend language about the use of UPS stores to notarize a Will. Going into this I expected to pay about $80 to Legal Zoom plus normal Notary fees. I did not expect to have to find an attorney, then pay double (or more of) the total cost in special Notary fees. Shame on you Legal Zoom!

Very helpful, i received all the information i was after, complete pricing information, and expectations on timefram. Charease was helpful but not pushy.

I tried to register a company and saved my credit card info, they kept charging for the services I dont know.

I made my Will on Legal Zoom and it was a fairly painless transaction. I highly recommend Legal Zoom for doing basic wills and Power of Attorney documents.

I was a little nervous going into agreement, but my advisor Robert put me at ease. I am very excited for the process to begin.

Awesome delightful. It's super helpful to have Kim remind me of what's next. Best way to stay in line with all the ins and outs. Thank you.

Awesome experience, I dreaded setting up an LLC for years but was told through LegalZoom it could be done in less than an hour and my agent Joe was top notch, 5/5 stars, would definitely recommend.

For new subscriber, the phone will be answer right away. Once they became your agent, you will be on hold at least 30 mins. I DO NOT RECOMMEND LEGALZOOM FOR ANYONE

The process can be daunting and complicated to navigate through. Helped me keep the idea highly organized.

Very pleasant and knowledgeable! I'm new to this entire process, and he made me feel like I've done it before :)

I put in this order almost 6 months ago for dissolution of an S-Corp in New York City. The process is still incomplete after numerous instances of miscommunication and incompetence. The most recent example came 2 months ago after I submitted all tax information to NY State and received a consent letter for dissolution, which I emailed to LZ. I called them, spoke to a customer service agent, ascertained that they had received the copy of the consent letter, as well as the fact that the ball was in LZ's court and they will following up on getting clearance from NYS. Having not had any progress updates for 2 months, I called in last week to discover that they had spent 2 months NOT following up.
I kept my temper and was calmly reassured by the customer care agent that she was going to personally follow up with my order and expedite in whatever way possible.
So one week later, I get another one of their convoluted callbacks saying there is still a problem with my order.
Which brings me to their infinitely stupid callback system. If the call is initiated by LZ to a customer, why have the customer go through 5 stages of hold and then still not be able to talk to whoever initiated the call because there is a 20-30 minute hold. When a customer is answering your call, at the very least you should show some courtesy to said customer and have someone on the line already! The inefficiency of this system is mind-boggling!