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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
The agent answered all of my questions, explained everything calmly and was patient with me during the entire process. Well Done.
The agent I dealt with was extremely helpful, very knowledgeable, energetic, and focused on trying to answer my questions and provide feedback.
Your positive feedback is a wonderful source of encouragement. Thank you, Cecil!
I had a chat with Melanie and she was very help. It only took about 10 minutes to answer all my questions to satisfaction.
Hi Zikiye, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.
I chatted with two customer service representatives who quickly corrected my situation and got my card refunded in less than 15 minutes very helpful
Glad we could help, Jesse. Please do not hesitate to contact us if you need help again in the future.
Legal zoom provides me with outdated forms and forgot some other forms. Results I had to do everything over. Worse use of my money!
Hi Francois, I would like to extend my sincerest apology in regards to your less than perfect experience with LegalZoom; you deserve better. I will review your account to determine how this happened & contact you directly to try & make things right. Please also feel free to contact a manager directly via help@legalzoom.com
The information I received from Michael was very accurate and clear. Thank you.
Very much at ease to move forward with purchasing my bundle.
We're delighted to hear this, Miguel! Thank you for taking the time to share your experience with Michael.
Nothing is ever perfect but these guys are informative and help you through any hiccups and they were patient with me since I am new to this.
Hi Hyrum, thanks so much for your kind words. We're happy we could help!
I would use Legalzoom again and recommend it. It's easy and reasonable. Customer service is always there to help with questions or issues.
Hi Elaine, thanks for being a valued customer. We appreciate you and thank you for sharing your experience.
Amazing. All questions were fully answered with detail responses. She also went out of her way to clarify and provide me with links.
Hi Youshea, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Not worth the time it takes to process simple business matters, no communication and no clarity whatsoever.! Do whatever you need done yourselves.!
Hi D A., things usually go more smoothly and we apologize that you experienced us at less than our best. We want to make sure we communicate everything with you and that our communication is clear. Please feel free to reach out to a manager directly via help@legalzoom and let us know how we can make your experience better.
Completed 2 trademarks, a copyright and an LLC. Very smooth on all. Kept me informed and made it easy. I would recommend them!
Thank you Ed, we appreciate you and your business!
Julie was amazing! She was nice and super helpful on the phone! I will be calling her back for any further questions!
Hi Ryan, thanks for sharing your experience. We are happy to help whenever you need us again!
Excellent customer service! Melanie was very professional and helpful. This is my second time chatting with an agent. So far so good
Hi Nephtie, our goal is to keep things good if not great during every interaction. Glad to see this reflecting in your experience. Thanks for sharing and please let us know if we can help with anything else.
Excellent customer service, she should be promoted or given a bonus. She emailed me the documents that I needed within 10 minutes.
Hi Todd, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Courtney helped me very patiently as I am zero on legalities for non-profits. So far she's been the best from the rest!
Hi Naveed, we will be sure to let Courtney know of your kind words. Thanks for sharing!
I have made several purchases with Legal Zoom and will continue to use them for both business and personal matters. Highly recommended.
Products used:
Business and personal.
We are grateful for your positive feedback, Peggy, and appreciate your support. Thank you!
Took care of everything I needed to start my business it was so easy I love their services. Agent were helpful.
We appreciate the love, Rita!
LegalZoom walked me step by step, lots of hand holding until the application for Dissolution was completed.
A++++ all around!
We love an A++++ rating, thank you so much for sharing, Martin.
Legal Zoom did a great job of helping me to get started. It was easy and the representative was not pushy.
Tip for consumers:
No
Products used:
LLC
Thank you for allowing us to be there for you, Sara! We wish you the best with your small business.
Very pleasant and easy experience from start to finish. I had a slight problem and it was resolved quickly as well.
Hi Caroline, thank you sharing and allowing us the opportunity to help with your legal needs.
Aimee was VERY helpful! She was efficient and knowledgeable- super important with legal documents. Most of us need that extra help.
Hi Kathy, we're happy to provide you with the extra help needed. Thanks for sharing and please let us know if we can help with anything else.
If you have any reservations about using LegalZoom... drop them. You will love it. Totally easy, and the service is perfect!
Thank you. We truly appreciate your kind words & confidence in us!
LegalZoom reached out to me respectfully and fixed everything that was wrong point for point. Our beef is over.
Thank you!
They over charge for registered agent services then refuse to negotiate and belittle their customers for asking, then they assured me they are not lawyers, ha ha they sure act like em'. I have done a bunch of business with this outfit in the past but rest assured that wont be happening anymore. For $460 i could have hired a local legal firm and made some friends at the same time.
Lauren was EXCELLENT and should be commended. Based on her customer support I will definitely come back to Legal Zoom the next time I want to start a business!
Hi Eric, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Jonathan was very helpful in providing me accurate information and ensuring that I compete the application in a timely manner.
We pleased to hear your experience with Jonathan. Thank you for sharing, Percy.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We love to hear this, Bob, thank you for sharing.