LegalZoom

Our first business and we are so pleased to have worked with LZ. Gracey was beyond wonderful! We highly recommend.

My elderly mom wanted me to help her create a new will. Based on her minimal funds, I chose LegalZoom based on the many positive reviews. It was a huge mistake. My moms "estate" is very simple but does include a small home. "Wills" commonly include detailed distribution of assets, to include real property. The "comprehensive will" product on legalzoom does not provide for inclusion of a home which is durable in probate. Also, the "comprehensive" aspect of the will includes assistance from an attorney. I had questions, very basic questions, that the legalzoom person could not answer. So I scheduled a call with an attorney (which required a wait time of 5 days). On the next day I received an email from the attorney's firm stating that the call will not be conducted as scheduled unless "all of the individuals who will be signing the document to be on the phone call. " Well how am I to get my elderly mom and two witnesses together when we don't even know who they are during the draft stage of a will?

The technical issues at legalzoom were abundant. One part of the will could not be used because the website skipped right by it ("special circumstances"), yet the legalzoom employee just ignored my request to describe what and why it is missing? When a will is edited is takes a whole day to provide the resulting PDF file for review. Wait times to talk to a rep were in excess of an hour and a half on Jan 5,6 and 7th of 2021. The legalzoom rep I spoke with had no idea what the resulting will document looks like after inputting the basic data on the web.

All around a terrible "service". Their only redeeming quality is that their billing department immediately refunded my money without question (as though they are always refunding money). I wasted the better part of three days on legalzoom.

The process was step by step and supplied very good support for questions. Glad to now be a business owner.

I lost a several years old document and within 1 day of my request, LegalZoom emailed me a new copy!

I had misplaced a Will and upon emailing Legalzoom they sent a copy within 3 hours. Amazing great customer service.

The rep was really professional and assisted me in every aspect will definitely recommend to a friend to use LZ

Aimee was very helpful in looking up the status of my order and getting me the document that I need.

Aimee was very helpful she even give me information to help me with the next step in our business journey!

I've engaged Legal Zoom in many occasions. Always on time and well within budget. Highly competent professional and knowledgeable staff.

My agent Ruben was extremely helpful and took as much time as I needed to complete the process.
So easy

I had to cancel an order and they helped me very quickly, efficiently and painlessly! Customer service was beyond expectations.

It was really easy... just had to follow instructions. It's a relief to know that my wishes are in black & white so everyone knows what to do.

At first was nervous about the process. But legal zoom made it easy as can be. Highly recommend to anyone starting a Business for the first time.

Went well as always, I have used LegalZoom a number of times and they don't disappoint. I highly recommend.

I had paid for a trademark search with LegalZoom and they did a very very poor job…the trademark was rejected and I called LegalZoom and talked to Joya a manager with LegalZoom and they weren't willing to make it right…I told Joya that I was going to leave negative feedback on the internet but he didn't care…. We were having a back and forth and he said I interrupted him and he went into a long spiel about how interrupting was disrespectful…I tried to point out that a back and forth was how conversations go…I let him say his peace but boy to be dressed down by an employee of a company when you are a CEO of a couple companies and i'm 60 years old is quite offensive…I would find a better company to do business with…as it's one thing to refuse to make things right but quite another to be disrespectful and I was nothing but respectful to him…can you say "power trip"... I hate leaving bad reviews but hey I gave them every opportunity to make it right... used to be a good company... steer clear... or you will lose money like our company did.

FRAUD ALERT. DO NOT USE LEGALZOOM! I needed to file a "DBA" on a fairly quick basis - thought I would do it through LegalZoom as I see their ads everywhere. Total bait and switch - they added services onto my account and sent me documents to sign via UPS "next day", claiming I ordered these services! I did not! They harassed me with phone calls trying to RUSH me into signing these documents, saying they were required when filing a DBA, at an extra cost! THEY ARE NOT! Do not USE LegalZoom for anything! The ONLY reason I paid them anything was because two months after purchasing my DBA from them, they FINALLY filed it - and I am now in a position where I cannot wait to do it myself. Do your research, look at others' reviews on various websites. Type a search into Google for Legalzoom Bait and Switch and see what you come up with! My Tax accountant told me he wished that I had called him first, he would have done the work for me for FREE! I was in a rush, I didn't take the time to do it right, and I paid the price in the end.

Worst experience to date.

I purchased an LLC.
Paid the $368.95

Called the day after i realized it was going to take up to 30 business days to receive the paperwork to see about getting expedited processing.
I was told it would be $165 to receive it within 7 business days. It took 10 business days. Not awful but $165 is quite steep to get it later than they said it would come.

I also knew what i purchased came with 2 different 30-day free trials for legal advice and accounting services.
Both of whom i spoke with and did not get any valuable information, only a sales pitch as to how much more i would need to pay to receive the info i needed.

So i called to cancel the 2 30-day free trials:
1- it took 50min to get someone on the phone.
2- i had already been charged for TWO 30-day free trials (one $320 one $375)
3- they told me that an RA (registered agent) is legally required for LLC business owners, and that they charge a fee of $159. So that was also charged on my card. I called NY State and THAT is 100% false.
The only way to remove them as my current RA i have to mail in a form and a $50 filing fee to NYS!
3- in total i had 5 charges totaling to OVER $1000!

I would say you should still get an LLC from them just be carful with all of the "free trials" that come with it and lies about things being required when they are not BUT i am so angry i would not even recommend that!

DONT DO IT!

I paid $600 plus dollars to register my business, they call me and then put me on hold for 5-10 plus minutes. WIll never use it again.

I had an awesome experience with Michael. He did a great job in assisting me with my company needs..

Good clear answers, good listener. Why do you require 100 characters? The person was great, but this is kind of a pain to need to type more...

I used them to register a business, left me totally hanging, screwed me big time,
Stay the hell away

Quick, concise, and resolution is in the works. Michelle was easily able to answer my question and provide follow-up.

Had a question regarding saving the progress in which i had made and Meg walked me through it easily.