LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
From the beginning to the end of requesting services through LegalZoom, I found your website easy to use and received helpful and concise answers when I called with a question.
Christian explained every step in ways that I would fully understand while giving me all of the information and more that I need to move forward.
Thank you for allowing us to be there for you, Kacie.
I had misplaced a doc for my llc, without even a copy. Aimee on chat emailed it right away after a bit of verification. Super service
Hi Starcia. Thank you so much for taking the time to share this excellent review and helping to spread the good word about us. Please let us know if we can help with anything else.
I was assisted today by live chat with Michelle. She was quick to respond and very informative. She handled my question in just a couple minutes
I have used Legal Zoom several times for business and personal needs. I have no complaints. You will pay triple or more to hire a lawyer.
Hi Glenda, thank you so much for your kind words. We really appreciete this and you for being a valued customer. Please do not hesitate to contact help@legalzoom.com with any future questions or concerns!
Easy to use and convenient! Offers great help and they contacted me right away after placing my order.
This is great feedback, Ohmar, thanks for sharing.
Daphne was awesome to work with, process was smooth and I felt at ease! Will recommend this service!
We're excited to share this awesome feedback with Daphne and the team. Thank you, Tonya!
Thanks, legal Zoom Great service and I will recommend you guys to friends and family. Thinks once again.
We appreciate the love, Anthony! Thank you for sharing.
Employee was very helpful and helped me understand the processes needed and recommended some great things to help.
Thank you, Cody!
Educational and simple process. Everything was explained in detail and it didn't take up a lot of time
We're happy to hear this, Duquon. Thank you for sharing.
Michelle did a great job in assisting me with my issue. Very quick, and very helpful customer service.
Hi Manminder, thank you very much for sharing this excellent review. Please let us know if there is anything else we can do to help.
Very helpful and worked with me to resolve my payment issue. I was extremely satisfied! Thanks very much!
We are happy to help Steve. Thanks for sharing!
I had a good experience setting up a S-corporation. It was way easier to establish than I originally once Thought possible. I recommend the services from legalzoom because they will make sure that you're only concentrating on the core focus of your business, company, or corporation. I'm glad I had all my questions met and even to get more fun with it when it came time to get 'Real Corporation' stuff happening.
I had the 'Best Time' and equally I feel so much more 'accomplished' now that I know that I can start as many corporations and companies that I wish and that I'm armed with the knowledge knowing that it is 'way easier' than I initially Thought. You cannot possibly imagine what my face looked like when I was told just how easy it was and I knew what I wanted going into the conversation.
***IMPORTANT NOTE FOR ALL POTENTIAL NEW BUSINESS OWNERS OR COMPANY OWNERS***
Kindly (and I'm being absolutely 'Serious' here) Do Your 'Due Diligence' FIRST AND FOREMOST.
There was a point in our conversation, when we were discussing potential Names and I found out that ppl do the reverse of what o done which is to have all the basic information one needs to make the process of formation very smooth.
'Do your Research', have at least 'Something' that has something about your potential company or business on it, doesn't matter how Small it is. You have that, you'll be just fine. Thank you for reading this Review. Prayfully, it helps.
Thank you for recognizing our efforts and for your positive feedback. It means a lot to us, Davon.
Jimmy was very friendly and fantastic at her job. I had a lot of questions and she was able to answer them efficiently. Great worker.
Thank you for recognizing Jimmy's efforts and for your positive feedback. It means a lot, Krzysztof.
Kenesha was extremely helpful, professional and kind.
She really went out of her way to help me with my situation.
She is an asset to your company!
We appreciate you for taking time out to share your experience, Logan.
Helpful service and useful info. Your required 100 characters is annoying. This review is the only thing I did not like to have to do.
Hi Gary, thanks for taking the time to leave your review and we're really sorry about the character requirements.
I used the ultra simple to complete form for my will. I had an attorney review it, and he was impressed with the final product!
Thanks Kathy, glad we could help!
We have requested documents about our company which were formed by LZ, very happy to receive a reply so fast with exact documents we needed.
Hi Daniel, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
I used Legalzoom for filing a trademark. Basically once they file you cannot receive a refund, even if they screw up the application. Our trademark was denied and we now have an office action. When the trademark was submitted I did talk to someone from Legalzoom, however, I know now that you do not talk to lawyers, instead you are talking to legal aids from Legalzoom that advise you. Now that I have hired a law firm to help with the office action, which is costing us more money, they informed me, and I quote them "I would personally ask LegalZoom for your money back because it is 100% clear to me that the specimen you submitted with your trademark application is not an acceptable trademark specimen."
So, had I talked to a real lawyer instead of Legalzoom, they would have recognized that the specimen submitted would not be acceptable, but Legalzoom is either incompetent at best, or at worst allow customers to fail applications (patent and trademark included) so that they can make more money on you when/if you use them to solve the problems caused by their incompetence upon filing. See how that works? They make no guarantees and you really don't talk to a lawyer when go over your trademark application. To add insult to injury, the well known trademark law firm we are using now costs the same, if not a little less, than using Legalzoom and I am so much happy working with them. They are 100% more professional and knowledgeable than anyone I ever talked to through Legalzoom.
It is completely ridiculous that the legal aid did not know our specimen would not be accepted. Through dealing with the process I can now look the specimen we submitted and know that it would not meet the requirements for the trademark application.
I will make another note that I did use Legalzoom to create our LLC, and while things did not happen quickly, we were successful and I have no complaints on the service. That being said, I will not use Legalzoom again. They are simply document pushers and not really legal advisers in any way! I wish I had read reviews before choosing to use their services!
We apologize for the poor experience you had while transacting business with our organization. It is LegalZoom's goal to provide its valued customers, such as you are, with exceptional service during every interaction. Your comments and experience are important to us and we appreciate and welcome your feedback. In reviewing your order, you purchased the non-attorney assisted Trademark package. Our customer care & sales agents are not lawyers nor legal aids. We offer to assist in filing your Trademark registration under your specific direction. Our website states we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. We’re very sorry that your application was initially rejected & will require additional specimen steps. As a courtesy, we have applied a discount for a portion of your filing. If you wish to discuss this further, please feel free to contact us directly via help@legalzoom.com.
Love legal zoom and most of all they keep me together and affordable to make your dreams come tru everyone go to them
We appreciate the love, and for taking the time to share.
My experience with Michael was amazing, he helped walk me through the entire process over the phone and answered all my questions thoroughly
We appreciate you for sharing your experience, Steven.
On 6/10/16, I purchased a service that was suppose to have taken 10 days. From the start there was poor communication, the sales representative did not fully understand the product being sold, and did not explain things like, the completion time frame possibly being 8 weeks, because it is a PLLC and that my license was needed. It was also not explained that things like emails take 36 hours to appear in their system, and faxing takes less time. I changed my business address and it took days and lots of long calls, because customer service made errors on not putting the correct information in, and in not pressing buttons to send the request over. My order update reads that my state is holding up the process, but in reality, still today, my order hasn't even been submitted to the state. About three days ago, I was offered a $210 reduction, but that doesn't cover all the time spent and aggregation, I have gone through trying to get LZ to process my work correctly and quickly, and not to mention, the money I will be losing because I can't open my business any time soon.
I asked to speak to a supervisor above Kyle and was told by customer service, that it would take about three days to speak with someone, and delay my order. I have never heard of such a thing. This company provides a service that can have a serious impact on their consumer, and it is scary to see how it operates, with people not verifying that information is correct, and customer service not understanding fully what is needed for the service, and what the last rep did on your order. I truly regret putting my PLLC in Legal Zoom's hands, and don't know when I will have this process completed, because even when the state gives a reply, it takes Legal Zoom so long to do even simple things, like except a fax, so I wonder how long for receiving mail and completing the order.
Hi Felicita, we're so sorry about your experience. It's our goal to provide all our customers with exceptional service during every interaction and it seems we fell short of that goal in this situation. We'll review your order to determine how we can make things right. Please also feel free to contact a manager directly at help@legalzoom.com.
Still do not have my LLC because the messed up the paperwork. Did an investigation and blamed me for the mess up... over these people... DO YOUR LLC YOURSELF
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Hi, Donnie! Thank you for providing us with your feedback. We're sorry to acknowledge that you are unsatisfied with your experience thus far. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.
When I realized I had made a mistake or two...or three, I was able to reach someone who helped me make the necessary corrections!
Thank you for allowing us to be there for you, Kristin.
I didn't think there were people that spoke English and were so helpful and honest I'm 65 I'm so used to calling and get some foreign person talking fast I can't understand
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Kris, we are very happy we could help you with your legal needs. Thank you very much for sharing your experience.