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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Aimee helped me with everything I needed. I had issues with my account and email address that she was able to fix.
Aimee was patient, super helpful. Her nice personality came through in the chat. My wife and I were reassured through the process
Rene was my agent, he help me out with missing documents in my LLC registration, he did everything super quick. Excellent service!.
Hi Carlos, thanks for sharing your experience with excellent service. Please let us know if we can help with anything else.
You can easily do what they do, much faster, and with less morons handling your personal information... they screwed up a simple dba what a JOKE... STAY AWAY WASTE OF MONEY
Hi Corey, it is very important to us that our customers are happy with the products and services we offer. We’d like to learn more about how we could have improved your experience with us or if you just wanted share exactly what happened so we can do a better job for other customers in the future. We will review the account & contact you directly but please feel free to contact me at your convenience via help@legalzoom.com. I look forward to hearing how we can make this right.
Easy pages to download, logically organized, totally workable to fill in the spaces and print out.
THANKS!
Thanks Joan, glad we could help!
Needed some urgent renewals to be completed for my business and they were very accommodating.
Your feedback has put a smile on our faces. Thanks for sharing, John!
Very simple to get the EIN for my business entity. They made it fast, simple, and I understood how it works for me and my small business.
Products used:
EIN application
We're delighted to hear about your experience. Thanks for sharing, Christina!
I just had a experience for getting consultancy for opening a LLC and they have guided me in the best possible way. Even though i am non US resident.
We're elated that we could be there to support you in the formation of your small business. Thanks for sharing, Junaid!
Good product, a lot comes with the price. Knowledgable staff. Helpful and positive people on the phone.
Thank you, Christopher, for recognizing our efforts and for your positive feedback.
Great chat session with a rep. Professional, kind, knowledgeable, and patient with my many questions.
Thank you for taking the time to share, we appreciate your feedback.
Very knowledgeable very friendly would definitely recommend this company for safe secure and fast service
This has made our day, William! Thanks for sharing.
The service and products are excellent. I would definitely recommend LegalZoom to friends and family
Hi Colleen, it is our pleasure to assist you. Thanks so much for sharing your experience.
LegalZoom has been good to me, anything i need i just call and they take care of it right away. I would recommend them to anyone.
Hi Robert, Thanks for sharing your experience. We're always happy to help in any way possible. Thank you for trusting us with your legal needs.
The legalzoom person helping me was knowledgeable, professional and made the process so easy. Very happy and will use them again.
We appreciate this wonderful feedback, Steven. Thanks for sharing.
I've used Legal Zoom to obtain several LLC's. They walk you thru every step of the process & make it so easy! Great site!
Products used:
Incorporation & business license set up
We're delighted that we could be there for you, Lisa! Thank you for taking the time to share.
I used Legalzoom to buy a flat last year and they dragged the process out for months longer than necessary, and cost me hundreds of pounds through total incompetence.
As a first time buyer, I received more help and assistance from the estate agents than my solicitor who didn't seem to know what she was doing. It was also extremely difficult to get into contact - nobody would answer the phone, emails simply go ignored, and if a message is left with someone else, it wouldn't be passed on.
Basic things weren't being done, or were done at the very end of the process instead of the start, adding months to the entire process. For instance, my solicitor didn't apply to close my Help to Buy ISA until the day before I was due to collect the keys, which luckily my bank was able to push through urgently as an extreme case.
Basic checks weren't done to statements and invoices which meant I reimbursed the seller £300 for no reason. These were things Legalzoom should have done on my behalf, and what I was paying them to do, but the service was completely shambolic and unprofessional. I was forwarded email chains from the seller's solicitors which seemed equally frustrated at the incompetence shown by Legalzoom.
A first time buyer moving into a vacant apartment took 5 months and this was entirely down to Legalzoom. Although they are one of the cheaper solicitors around, there's a very good reason, and I would never recommend this company to anybody.
Legalzoom have reported my review on other sites for being older than 12 months when this issue was not raised until August 2018 and does not absolve them of the fact that their outstanding incompetence cost me hundreds of pounds and added several months to the process.
We try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about your concerns and try to turn things around for the better. Please contact help@legalzoom.com.
Very helpful guiding me through a process that is new to me, i am very pleased with
My experience so far!
We are pleased to hear this, Robert. Thank you for your feedback.
If I could give no stars I would. They will just get your business and then lie straight to your face.
Tip for consumers:
I can't run my business since I'm not eligible when they clearly said yes. Then they blame me for apparently not researching when they had talked to their lawyers and said I was eligible. Just ridiculous don't waste your money or time here.
Products used:
I can't run my business since I'm not eligible when they clearly said yes. Then they blame me for apparently not researching when they had talked to their lawyers and said I was eligible. Just ridiculous don't waste your money or time here.
Aimee really helped me get the engine running! I was confused, but she explained everything so well! I really appreciated it!
Hi Joy. We appreciate you for sharing your experience. Please let us know if we can help with anything else.
Aimee was great and worked very quickly to answer any questions I had and helped me get the answers I needed.
Thanks so much for sharing, Alex. Please let us know if we can help with anything else.
They were very helpful with my questions and went above and beyond to make sure I understood what I was getting
Hi Havea, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Jacqui has helped me understand the procedure very well. I am going to place the order now and in the future.
Hi Emmet, we are glad you received the help you needed and happy you have chosen LegalZoom to help with your legal needs. Thanks for sharing your experience.
Legal Zoom sent a link for me to make the revisions. Very clear and easy to follow the directions. Thank you.
Glad we could help, Lisa. Thanks for sharing your experience and please let us know if we can help with anything else.
Just would like everyone to know that not only have I NOT received a phone call or an email from anyone from LegalZoom, like they clearly stated they would reach out to me in this review. I called the state and the Department of Education MYSELF, which i pay LegalZoom to do, to find out my paperwork was indeed APPROVED and SENT BACK TO LEGALZOOM on Feb. 9th 2018. I then call LegalZoom to inform of this and find out where my paperwork is. Well im sure you all can figure it out what happen next. MY PAPERWORK IS MISSING! Yup that's right, missing! LegalZoom was suppose to look into this and call me back... well like their usual selves, no phone call back and here I am March 6th 2018 called LegalZoom yet again myself and on the phone with yet another incompetent employee named Cindy they have there unable to transfer me to a manager and cant get this resolved because she knows nothing! This has been the biggest nightmare of my life, I cannot express this enough DO NOT EVER EVER EVER USE LEGALZOOM. I am so sick like I physically feel sick with this company everytimei see an add i want to vomit that these people make all this money and cant even handle simple task.
Hi Kristina, in reviewing your account we have discussed your order concerns by phone & we are diligently working to complete your filing as soon as possible. We will monitor your order & be sure to communicate every step to you. Please do not hesitate to continue to contact a manager directly via help@legalzoom.com.
The sad part is I have emailed you guys and get nothing. Also to add to this entire thing I called the state MYSELF which I pay you guys to do for them to tell me they NEVER EVER EVER received my paperwork! I am so sick to my stomach with you guys. I literally cannot stomach your ignorance and flat out rudeness to my concerns. You all are a joke. Still been waiting for DAYS and WEEKS for a call it takes me writing a review for someone to say anything and what do you say, you tell me to email you. PATHETIC!
I can not even describe the amount of disgust i have for this company. I filed my S-corp paperwork on Jan 14th of 2018, on the 17th of January I was told my paperwork was delayed due to the state. I was also told it will take 25 business days to get my paperwork back. Well here I am 26 business days later and I was just told that the state told them I wont get an answer until early MAY! In this mist of all of this I spoke with nothing but in competent people like Crystal and Cindy who have no clue on how to do their job. Always looking to pass the buck, told I cant speak to a supervisor the same day was told I cant even get a call back the same day... WELL On Feb. 9th when i was suppose to get a call back from a manager, but was just informed today Feb. 21st by Cindy that the managers felt there was no need to call me because there is NOTHING they can do to help me. I not only paid LegalZoom GOLD membership I paid them EXTRA to just handle my paperwork so that I personally wouldn't have to go to the State Department of State myself to get everything approved. Should have saved myself the money because clearly LegalZoom only cares about the money and sees me as a alking ATM not a trying to be business owner that they are delaying my process and are handicaping me from making money under my business name. I mean not only can I not get my business account started or get a credit card for the company, I cant even order something as simple as business cards or even advertise. When I spoke with Jeremy Monday Feb. 19th, not only did he handle my call extremely professionally but he actually made me feel like he wanted to help. He put a request in for someone to find out whats going on with the state, he even used the words "your a gold member with us, It should not be taking this long"... he informed me that I will be receiving a call back... Which brings me to today Feb. 21st on the phone with Cindy WHO I HAD TO CALL BECAUSE NO ONE CALLED ME... She then informed me someone spoke to the state and was told my order is not due back until early MAY! Cindy is just as bad as Crystal neither one of them had any intentions on wanting to help the very irate and very upset customer. I have said numerous times I was unhappy, even told Cindy that the only person who seemed like they wanted to at least try to help me was Jeremy, once I told her I was in the process of writing a review guess what, Cindy all of a sudden figured out how to do her job with customer service and goes I am going to put a request for a manager to call you back (like the one I was suppose to get back on Feb. 9th) after being on hold for 26 mins just to fill out the request Cindy just informed me that I will receive a call back from management with the time frame of 3-5 BUSINESS DAYS. I honestly have never been so disgusted in my entire life, I want to vomit with how horrendous my experience has been with LegalZoom! I have absolutely nothing nice to say about the company just about the ONE AND ONLY guy that was helpful to me and treated me like a human being Jeremy. Will never ever recommend this company for any type of help or advice. They seriously the biggest incompetent company I have ever had to deal with.
Watch out after purchasing ANYTHING from Legalzoom. They'll start charging you every month for mysterious benefits that don't show up in your purchase history.
Hi J, it is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Please note that all fees, including optional subscriptions are outlined on our website’s pricing page and on the receipts available in your “My Account” page. We want to resolve this for you. We are happy to answer any questions you may have. If you wish to discuss this further, you can contact a manager directly via help@legalzoom.com.
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LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Zach, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.