• LegalZoom

2021 CUSTOMER CHOICE AWARD

LegalZoom

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Overview

LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 80.4%
Positive
111
Neutral
1
Negative
26
35
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How would you rate LegalZoom?
Top Positive Review

“Reliable Service”

Robert T.
3/22/24

After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.

Top Critical Review

“Long wait times, bad customer support, and no refunds.”

Samuel A.
8/5/24

The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.

Reviews (1,787)

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Reviews that mention popular keywords

customer service (340) credit card (47) bank account (18)
Thumbnail of user ruebenp2
1 review
0 helpful votes
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May 3rd, 2023

This Company will legit help you trademark your brand help you understand the protocols of business.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you for recognizing our efforts, Rueben, and for your positive feedback. It means a lot to me.

Thumbnail of user lashawnr17
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

LegalZoom process was easy to follow. They called me promptly to confirm my information to make the process understanding.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We're delighted to be a part of your journey in starting your new business. Thank you for sharing, LaShawn!

Thumbnail of user darlas10
1 review
0 helpful votes
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May 3rd, 2016
Verified purchase

Another good review for you LegalZoom for updating my Will. For the last 15 years you have done us a great service. Thank you LegalZoom!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Darla, thank you for being such a valued customer. We appreciate you sharing your experience.

Thumbnail of user daiviks1
1 review
0 helpful votes
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June 24th, 2022

They charge me for the agent. Which i clearly told them not to charge. Now to change it they charge even more.

Tip for consumers:
Try to find other better options.

Products used:
Paid money no product.

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Thumbnail of user patrickc91
1 review
3 helpful votes
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January 2nd, 2017

The charged me hidden fees, actually over 1000$ in hidden fees. Impossible to get in touch with customer service.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Patrick, it is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Although all fees are outlined on our website’s pricing page and/or the online questionnaire, we are sorry to hear that you were being charged for a service that you were unaware of and we would like to assist you in resolving this matter. We will contact you directly to discuss which services you wish to cancel. Please also feel free to contact a manager directly via help@legalzoom.com.

Thumbnail of user colleenc193
1 review
0 helpful votes
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March 3rd, 2020
Verified purchase

Aimee was wonderful and helpful. She was great! She explained upcoming steps and process in english aka in a language i understood.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Colleen, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user glenl187
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Talked with representative and got everything done with her no problem. Very helpful and professional.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We appreciate your feedback, Glen!

Thumbnail of user amberm73
1 review
0 helpful votes
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August 1st, 2016
Verified purchase

I recommend LegalZoom to others and have been able to have the freedom and independence to expand my creativity with safe structure.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Amber, thanks for sharing your experience & the recommendations!

Thumbnail of user geraldw29
1 review
0 helpful votes
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April 9th, 2016
Verified purchase

Heather was my assistant and I was extremely pleased with the whole experience. I look forward to my relationship with Legal Zoom.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We look forward to a relationship with you too Gerald. Thanks for being a valued customer.

Thumbnail of user 614treasures
1 review
0 helpful votes
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June 8th, 2023

MJ-was fantastic, she was super helpful and a joy to talk to! She listened and provided excellent customer service!

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Value
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Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We love it, Jeremy! Thank you for your kind and encouraging words.

Thumbnail of user jerryr37
1 review
3 helpful votes
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October 25th, 2015
Verified purchase

It went very well as a means to establish a trademark/copyright. As a result, I have referred several people to the website.

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Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks Jerry, glad we could help!

Thumbnail of user lisaf2459
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

My advisor, Chris, was super professional, easy to talk to, a great communicator with excellent knowledge. It was a great experience.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We look forward to sharing this great feedback with Chris and the team. Thank you, Lisa!

Thumbnail of user ryana550
1 review
0 helpful votes
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September 17th, 2022

Rude and unprofessional agents, not responsive to requests and not enough communication about order updates.

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Quality
Thumbnail of user jonathanm1575
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

The agent I was talking with knew what I was requesting. I barely gave him any information and he knew the correct answer.

Service
Value
Quality
Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you so much for sharing, Jonathan!

Thumbnail of user louisc169
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

Thank you Jason for being so patient with me. I appreciate you helping me with My Trademark and Logo. You Rock!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Louis. We appreciate you for sharing your experience in this review. Please let us know if we can help with anything else.

Thumbnail of user blanchea10
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

I am unsure the direction I need to go in to have something registered or trademarked. Charease was friendly, helpful, and knowledgeable. Thank you!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We're pleased to hear your feedback, Blanche!

Thumbnail of user patl410
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Representative very knowledgeable and courteous.allowed me to explain my specific concerns and answered my questions. Very patient.

Thumbnail of user larryw412
1 review
0 helpful votes
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September 1st, 2019
Verified purchase

The chat support was great. Helped me find the "revise" option and then stayed with me until the document was revised.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Larry, thanks very much for your review. We are glad you felt your revisions experience was well done.

Thumbnail of user michaelf4679
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

LegalZoom makes it easy to understand and complete a living trust. The agent that helped us online was fabulous.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Your feedback has made our day! Thank you for your kind words, Michael.

Thumbnail of user sherrid173
1 review
0 helpful votes
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May 5th, 2023

Was confused about how to get started. Website was easy to follow and customer support was even greater!

Products used:
LLC and non profit

Service
Value
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Quality
Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you, Sherrie, for taking the time to share!

Thumbnail of user nicoles1264
2 reviews
0 helpful votes
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July 26th, 2023
Verified purchase

It was easy and it was quick. The consultant answered my questions and stayed with me through the process.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you for sharing, Nicole!

Thumbnail of user jordano208
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Extremely helpful and knowledgeable service. Great guidance really looking forward to doing business.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you, Jordan, for allowing us to be there for you, and for sharing your experience.

Thumbnail of user luzm61
1 review
0 helpful votes
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April 16th, 2020
Verified purchase

I thought I had one question. That question was answered wonderfully. Then my other 13 questions were answered wonderfully too.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank so much for sharing, Luz. We're always here for you and we don't mind the questions!

Thumbnail of user dakotal59
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Very quick and friendly. She answered all of my questions. Guided me through the necessary steps. I will definitely be using legal zoom again.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We love hearing this, Dakota! Thank you for sharing.

Thumbnail of user jaimem29
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

I was very please to see hou complete my service received from Legal Zoom was that I received!
Very satisfied!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you Jamie, glad we could help!

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From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

Thumbnail of user pascallb
LegalZoom ..
Typically responds within 10 days

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