- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Wonderful experience with Melissa! She is wonderful&very professional&high level of listening skill even though it's through chatroom.
Second time placing an order with legalzoom. Attempting to do a simple out of state filing on behalf of my employer. Used legalzoom since I am no expert (even though it is just a simple one page filing I figured I am better off paying a little extra and ensuring it is done quickly and correctly). What a huge mistake. It still isn't completed and the order was placed in July (writing review on 10/21). My managers ask about it daily and I look completely incompetent when I have no explanation.
After about 1 month of waiting LegalZoom reached out for additional information. I provided the info and didn't hear back for another ~3 weeks. Keep in mind this is a simple filing. They called to say an additional fee was required. I wanted to speak with a manager to cancel the order because it took them 7 weeks to get to a point that we should've reached in 7 days.
On 6 separate occasions I have been told I will receive a manager call back within 48 hours. I have spent countless hours on hold and on the phone trying to reach a manager because out of 6 times I haven't received a call. Once or twice is okay. SIX TIME WITH NO CALL BACK! Who do I talk to? Everytime I call the service agent says "Wow I do see you have multiple requests. I am so sorry I will make sure they absolutely call this time." SIX TIME!
I have been trying to cancel the order for two months but I have to speak with a manager to do so otherwise I don't get my $250.00 back. HOW DO YOU SPEAK WITH A MANAGER WHEN A MANAGER WONT CALL YOU?
Never again. I deal with dozens of service companies for work and this is BY FAR the worst one I have ever dealt with. AT&T, DirectTV, Comcast are all a breeze compared to LegalZoom.
Congrats LegalZoom, I am so helpless I have resorted to writing my first online review.
Hi Trevor, we would like to extend our sincerest apology for your less than great experience. You definitely deserve better and we would like the opportunity to make things right. I am a manager who will review your order and contact you directly to resolve this. Please also feel free to reach out to management directly via help@legalzoom.com.
I had LOTS of questions on setting up my S-corp and Kara was incredible. I feel as if she saved my days of research!
I had a mixed up with my EIN numbers and Caleb was very fast at understanding my problem and taking are of it like a pro that he is
Thanks for sharing your experience, Rene!
I ordered a simple Last Will and Testament on February 14,2019 and was supposed to have this document no later than February 18th, 2019. It is now April 15th, and I am on hold again with customer service looking for my documents! I have called numerous times with promises of action, but unfortunately, this has created more problems. April 11th my original order was cancelled as information I had entered was not duplicated on their format. A new order was placed on the 11th and I completed the information again on the 12th and submitted. Once again this is stalled as it shows payment is due on this order. I have already paid for a product I never received and was told to disregard the notice. Brings us up to date on April 15th, 2019 and again on hold with customer service trying to find my documents! I used Legal Zoom as a quick way to put together a legal Last Will and Testament after I found out I have terminal stage 4 cancer. I would have been ahead of the game going to attorney from day 1, no hassles, no headaches and have a will in place. So the customer representative just came back after 10 minutes on hold and has no reason why this is held up again and cannot override the system to show the will has been paid for. I just requested a full refund and I will go to my attorney and have this drawn up. WASTE OF TIME, MONEY, AND NUMEROUS HEADACHES! NEVER RECOMMEND TO ANYONE.
Hi Michel, we would like to extend our sincerest apology in regards to your experience. It is very important to us to try and improve the situation when there has been a misunderstanding and/or dissatisfaction with our service. We’ll review your order details and follow up with you directly in effort to try to make things right. Please also feel free to contact a manager anytime via help@legalzoom.com.
Got a living trust and living will as well as power of atty. Hardest part was getting a nitery for all items
Thanks Randy, glad we could help!
Jacque did an amazing job walking me through the process of setting up my Florida LLC. Can't thank you enough Jacques...
We love hearing about your experience with Jacque. Thank you, Donald, for sharing.
She was kind,soft-spoken and empathized with my situation. She went above and beyond to guide,respond and resolve my issues...thank you sooo much!
Thank you for your kind and encouraging words, Shirlianne. Your feedback means a lot to us.
Josh Landsberger at LegalZoom was an incredible help. Knowledgable, personable and helpful. I would love his counsel on everything in my business.
Hi Trey, so glad we could help and we will be sure to let Josh know of your kind words!
I have excellent experience dealing with LegalZoom. LegalZoom helps me all the way whenever I needed.
Thanks a lot
Best Wishes
Naseem A Khan
Thanks Naseem, much appreciated!
They were very helpful for me I had got some good information about what I need to do before starting a business and trying to get an LLC
We're happy to know we could be there for you, Ulysses. We appreciate you for sharing.
Aimee answered all my questions and even thought of things I had not asked. She was of great help!
Caleb was immensely helpful to me in helping me understand my options and the best way forward.
This is wonderful to hear, Anthony! Thank you for your feedback.
Paul was very professionally and extremely helpful and ensured I had a clear understanding of your products and services. He was AWESOME!
Thank you so much for sharing, Donna.
Great job, after 3 calls to customer support, Aimee was able to assist me in the chat room.
Hi Marc, we're sorry you had to make so many calls to customer support. We're so happy to hear Aimee was able to provide you the assistance you needed. Please let us know if we can help with anything else.
Fairly easy to do online. Was expecting to get formal documents in the mail, but nothing ever came,
Hi Donna, I am sorry to hear you didn't have the best experience and happy to help resolve these concerns. Please feel free to contact us directly via help@legalzoom.com.
I had service for open corp. charge for $490 July 2015, but they take out $29.99 every month.
Hi Ann, we're sorry to hear that you were being charged for a service that you were unaware of. The plan that you were enrolled into is a legal plan that entitles you to receive unlimited attorney consultations on any new legal matter along with additional benefits. If it's something that you specified you didn't want to participate in or you did not see details of the plan in the questionnaire when you originally placed an order with us, then you should not have been enrolled. As a courtesy we have cancelled the subscription. Again we apologize for any inconvenience this may have caused you. Please feel free to contact us again via help@legalzoom.com if you have any further questions or concerns.
They made ot easy explained everything and guided me to go the right path and gave options
This makes us happy to hear, Charles, thanks for sharing.
Ashley was not only very professional during our service call but she has a very great attitude.
We're please to hear this, Clinton! Thank you for sharing.
Received all of the information i needed in a polite and professional manner! So far, so good.
We're glad to hear this, Mark. Thank you!
My concerns were resolved in a timely manner, and I am grateful for the attention I received.
Hi Luis, thank you so much for this great 5-star review. We really appreciate you helping to share the word about us. We’re here for you anytime.
SO much help. I asked so many questions and she answered in 1, 2, 3. Amazing service.
Hi Briana, glad to hear you received such amazing service. Thanks so much for sharing your review.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Li, thanks for sharing your wonderful experience. We'll be sure to let Melissa know of your kind words!