LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
First time using the company and spoke with Bianca, she was very professional and helpful
Very knowledgable. My simple questions were answere in concise understanable english. Short and to the point excellent. Job by that you8ng men. Make
We appreciate you for sharing, Stanley!
What a nightmare! I placed an order on the 19th of Jan and then received a request for more information. I called in with the information and was told that the next steps would take upto thirteen days. When I did not get any updates I called again and spoke with Misty who then transferred me to Keisha. Several things happened then: their internal computer sites are excruciating slow- Keisha put me on hold and then conveniently hung up on me. I called again, spoke with Carl who then transferred me to Lashonna in customer service who had the same slow upload, and then repeated the same request I provided for information 10 days ago! When I explained that I had already provided the information, she started searching and found it, however the previous agent and typed it incorrectly. LaShonna then explained that now that all the information was there (it was already there 10 days ago) she would remove the hold on my order and it would take a further 14 days to process. I felt this was an undue delay due to Legalzoom's incompetence, but apart from an apology LaShonna was unable to expedite the application despite internal messages to her supervisor. I also realized that although I was entitled to a 14 day trial of Business Advantage, these were inacessible previously,because their website was down and they conveneniently charged my credit card an additional amount for this access on Feb 1st. This company lacks integrity and I do not recommend working with them. Apparently to cancel the additional charges, you have to call them. I am concerned based on their performance to date that despite one called in a cancellation, they will not enact it and it will require several efforts to get this done.
Tip for consumers:
Go elsewhere
Products used:
Legal services
Consistently horrible customer service! They have had so many opportunities to get this right that I feel like I'm in the Twilite Zone. It cannot be possible, in this day and age, to be this awful at CUSTOMER SERVICE. I don't know who or how this company does it's training and hiring, but whatever they're doing is not working. Where are they recruiting these people from? I've spoken to 9 different representatives about the same two companies. Not only does every single person tell me something different, 8 out of the 9 were rude and obnoxious. I simply want to be refunded for the registered agent fee for companies that were dissolved. Representative #7(Ronnie ID: 8311) claimed he issued one refund and would email me, which never happened. When I followed up, representative #8 actually issued the refund, so I thought, but never cancelled the order. He cancelled my order from 2014! What?!?!?! Representative number 9 said Rep 8 didn't issue it correctly and it never went through. I have a different credit card than when placed my initial order in 2014, so am now told i have to wait 4 - 8 weeks for a check that they refuse to issue anyway. Not only that, after two months and 9 representatives, i have to wait all this time for them to still keep making mistakes. This place is more like a holding company for my money and a stress inducer. They've not provided any services. How can one company have service reps that all give different answers and procedures? How can an entire company be this clueless? One company's policies should be uniform, it shouldn't matter who I speak to. I used another similar company for my clients, and while they were more expensive, the customer service alone was worth the price difference. Representative #9 is the only decent representative they had, yet he still could not correct the mistakes of the other representative and i have to wait for a check in the mail because they refunded the wrong transaction. This place is a joke. I can't believe they're still in business! I'm going to the Better Business Bureau regarding this company. I still have no idea what's going to happen with my refund because i can't get straight answers from anyone and I have no faith in what anyone from this company tells me!
Tip for consumers:
Don't!!!
We couldn’t be more apologetic about your experience with LegalZoom. When we make a mistake we want to fix it. We’re aware of the numerous attempts you made to resolve the issue regarding your orders and we feel terrible about our mistakes; you deserve better. Usually things go more smoothly and we apologize that you experienced us at less than our best. We would like to try & make things right. A manager will review your entire account & contact you directly. Please feel free to also contact us directly any time via help@legalzoom.com.
Legal zoom submitted the wrong information/address when filing to the state.
I am not sure how can they file an entity with an address and city which was not even existing.
Oct 8 2015: Order received by Legalzoom
Oct 21 2015
Got a call from the Legal zoom representative saying that the city name filed is incorrect and a typo. Need to re file for the address change / statement of information.
When I asked more details about the delay and asking why they cant deliver as I pay for the express Gold package, they said Manager / escalations will call.
Oct 26 2015:
Got call from escalations (Zuheri)
We had 30 min of conversation, After multiple attempts of explaining the inconvenience and the loss that is caused for me because of the mistake happened from their end, All she saying is we did a mistake. Human mistakes can happen. So we are filing for the address change. (Statement of Information). We can not give any refund or can not do anything to please.
And surprisingly the team did not even find out there is a mistake / typo in the street name till now. When she tried to read the address one more time as a final check before filing with State, she mis spelt the street name and she acknowledges that is how it was filed and did not even find this even till now.
1. I don't know when all these issues will be corrected and everything will be in place to start the business planned. And I still need to pay Franchise tax.
2. I am loosing my potential customer and thus the financial loss because of this uncertainty.
3. I am paying for an Express Gold package ( 7 to 10 business days delivery) but I am not getting the product as promised on the website by legalzoom.
4. Not sure what other implications we need to go through in future. Filing taxes or any other extra paper work etc.
When asked about 7 to 10 business days, she says we put a statement expect delays from State. But this is not a delay from State this delay is happening because of the mistake from legal zoom.
It's a question about trust and credibility - when Legal zoom is not offering as advertised in writing on the website.
This is our attempt to start a business for the first time. As a beginner in this game, we dont have the luxury to spend time and money on any extra and unexpected. I believe Legalzoom will take this accountability and encourage us help to have a smooth ride.
I am very much surprised Legalzoom being a reputed company does not have a validity check for the existing / correct address. These days very small companies websites even does this when enter wrong info and will immediately throw an error.
Dear Anu, thank you for reaching out to us and I am so sorry for the poor experience. You deserve better. We will review your order details to determine exactly what happened and I will contact you directly with a resolution.
Very nice person on phone and wanted to make sure I knew exactly what I needed to open my business.
Hi Trish, thanks for sharing. So glad you were provided with quality service!
I have tried to call. I have e mailed my issue all with no response
Tel *******322
Kevin
Hi James, I am very sorry for any delay in response to your concerns. I would like an opportunity to make this a better experience. Please contact me directly with your order information via help@legalzoom.com.
Super easy set up. Website is intuitive and makes the process quick and efficient.
Thank you for sharing, Matt!
Great team always there when u need them Great with handling and resolving problems
Thank you so much for sharing, Alan!
The agent was very clear in her communication and impressed me with her knowledge.
We appreciate you for sharing your experience, Jess!
The connection over the phone was extremely helpful!
Thank you so much for sharing, Richard!
It was fast and easy and my agent answered every question I needed detailed.
Thank you, Dominique!
Was and amazing experience and I am very satisfied
Thanks for sharing, Millicent!
Knowledgeable and helpful, she really helped and i had a lot of various questions
I needed an extra legal document paper, and Legal Zoom was there for me.
Thank you David, glad we could help. Please don't hesitate to contact us for your future needs.
Great people to help you set up your next business Adventure!
Thank you, Ben, and we appreciate you for sharing.
Starting an LLC with legal zoom was simple and hassle free. I would definitely recommend it.
That's what we like to hear! Thanks for sharing, Jeremiah!
Agent was professional, knowledgeable,and understanding of my concerns and questions.
Thank you for sharing your experience. It has been inspiring and motivating, Leslie.
Friendly and great to talk to. She helped me get over the hump and now I'm on my way.
We look forward to sharing this amazing feedback with Brianna and the team, thank you, Clifton.
Just great and when Christopher called he help me with my mess up and talked to me bout texas
We're so glad to hear about this, thank you, Leon!
I needed help editing a piece of information on a request and she took care of it in moments!
Very expedient and comprehensive with follow up and many different choices of service
Thank you so much for sharing your experience, Andrew.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Thank you for sharing Damien. Glad to hear you were provided with quality service!