• LegalZoom

2021 CUSTOMER CHOICE AWARD

LegalZoom

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Overview

LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 79.9%
Positive
111
Neutral
1
Negative
27
35
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How would you rate LegalZoom?
Top Positive Review

“Reliable Service”

Robert T.
3/22/24

After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.

Top Critical Review

“Long wait times, bad customer support, and no refunds.”

Samuel A.
8/5/24

The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.

Reviews (1,787)

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Reviews that mention popular keywords

customer service (340) credit card (47) bank account (18)
Thumbnail of user michaell5944
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

Madeleine was very helpful and professional! She addressed all my concerns and needs.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you, Michael, for taking the time to share your experience.

Thumbnail of user joelp158
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

Had a few questions and Aimee responded very well and helped out greatly!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Joel, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user kimc829
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

Aimee was wonderful! She answered all of my questions and was very informative.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Kim, thank you for sharing your review and helping to spread the good word about us.

Thumbnail of user glenc63
2 reviews
0 helpful votes
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November 28th, 2019
Verified purchase

Very satisfying experience for a great day. You should all be very proud.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Glen, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Thumbnail of user josephd519
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Michelle was great at addressing a change I needed on a bundle purchase

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for sharing, Joseph. Please let us know if we can help with anything else.

Thumbnail of user chrish177
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

LegalZoom provides an excellent service with many resources. A quick and reliable service.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Chris, thanks for the kind words!

Thumbnail of user sharong47
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

The help and assistance provided by the staff at LegalZoom has been wonderful.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for the kind words Sharon, we appreciate you!

Thumbnail of user daniels168
1 review
0 helpful votes
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October 16th, 2015
Verified purchase

The process was very easy. Well explained step by step approach.
Thank You

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you Daniel, glad we could help!

Thumbnail of user doris211
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

The step by step task was easy to follow and put me at ease creating the necessary documents.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Dori, glad we could help!

Thumbnail of user sandym251
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

Aimee was the operator that helped me. She was able to correct my issue very quickly. Very Helpful.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Sandy, happy to help. Thanks for sharing your review.

Thumbnail of user mjl43
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

It was my first time hiring someone to help me start my first LLC. Legal zoom made it so easy.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

This is so exciting, thank you for allowing us to be a part of your journey and for sharing your experience.

Thumbnail of user darwins52
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

The agent understood everything that I needed. I am very pleased with the service provided to me.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you so much for sharing, Darwin!

Thumbnail of user travisa78
1 review
0 helpful votes
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June 18th, 2020
Verified purchase

I had missing info and Aimee was very helpful and kind in telling me what i needed

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Travis, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user jiwonk
1 review
0 helpful votes
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January 11th, 2016
Verified purchase

Totally satisfied with all procedure they helped me with incorporation and others.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We are so happy to hear you are a satisfied customer. Thanks so much for sharing!

Thumbnail of user shaoyiz
1 review
0 helpful votes
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November 7th, 2019
Verified purchase

Michelle was really helpful and responded quickly. My question was solved now.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Shaoyi, so glad all your questions were resolved quickly. Thanks for sharing and please let us know if we can help with anything else.

Thumbnail of user josehr
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

Michelle was very helpful. She changed the mailing address and got me the EIN for the corporation.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Joseph, so happy we could help. Please do not hesitate to contact us if you need help with anything else.

Thumbnail of user danielleb229
1 review
0 helpful votes
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October 11th, 2019
Verified purchase

Aimee was a delight to speak to, and super helpful!
Thanks LegalZoom!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Danielle, so glad we could help. Thanks for sharing your review.

Thumbnail of user pamelaj18
1 review
0 helpful votes
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May 5th, 2016
Verified purchase

I found your site to be very help and easy to navigate.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you so much Pamela, we are glad we could help you.

Thumbnail of user brentl234
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

My Account Manager was pleasant, had all the answers for all my questions.I would Highly recommend.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We appreciate you for sharing, Brent.

Thumbnail of user geraldj361
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Very detailed questions and extremely helpful. Individual was professional and polite.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you, Gerald!

Thumbnail of user jumokeb
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

Great, I love the agent that spoke with me and the fact that she made me make my choice.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We love hearing this, Jumoke, thank you!

Thumbnail of user thomasp2329
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

My agent was amazing so professional and understood all my needs!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

That's what we love to hear, Thomas. Thanks for sharing.

Thumbnail of user demarcusd8
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Everything worked out great fast and easy and they take care of everything, highly recommend.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We appreciate you, Demarcus, for sharing your experience.

Thumbnail of user jamesl4413
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Customer service was awesome and Representative Nicole was very helpful

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We're delighted to hear, James, thank you for sharing!

Thumbnail of user treyd20
1 review
0 helpful votes
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January 11th, 2020
Verified purchase

Aimee was very quick with responding and was able to help me with what I needed.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Trey, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.

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From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

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LegalZoom ..
Typically responds within 10 days

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