LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
If I could give it 0 stars... don't waste your money its a scam.
Hi Alexandra, we’re sorry you haven't had the best experience. Your comments and are truly valuable to us and we appreciate your feedback. We’re really interested in knowing what kind of resolution you’d like to see and are willing to do anything we can to improve your experience with LegalZoom. Please contact us directly via help@legalzoom.com. We look forward to hearing how we can make this situation better.
She was the best, answered all my questions fast and made it easy to understand.
Hi Gary, we are happy we could help you. Thank you for sharing!
LegalZoom provides me great services, and I appreciate it!
Thanks Travis, glad we could help!
Aimee was very thorough with all of the information. I would be pleased to have her help me again.
Hi Amber, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
They were able to get my llc up and running ahead of schedule
Hi Carl, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Very helpful and answered all my initial questions
Hi John. We appreciate you for sharing your experience. Please let us know if we can help with anything else.
Aimee was very helpful, knowledgeable, and clear. Thankful for her help!
Hi Janice, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
I'm new to the process and now I have a better understanding!
Glad we could help you, Alyssia. Thank you for sharing your experience.
Excellent customer services and on top of things knowing what need to be done.
Hi Ivan, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
I have formed several companies with LegalZoom and each time it has been a very easy experience.
Thank you for being a valued customer Karen. We really appreciate your business!
Great! Aimee worked out my problem with me and it was resolved.
Hi Joanne, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Aimee, allayed my frustration with filling out that form. I am so grateful to this great lady.
Great help very professional and friendly! Thank you!
Hi Anthony, thank you for sharing. Please let us know if we can help with anything else!
Extremely helpful and attentive. It was a pleasure to chat.
Had a ton of questions, and Jacqueline answered them all with ease. Very pleased. Thank you!
Hi, glad we could help. Thanks for being a valued customer!
Answered all my question to the exact detail. His name was peter
Hi Gloria, we appreciate you sharing your experience. Glad we could help!
Aimee was able to address all my questions in a timely, friendly/professional and effective manner.
Thanks for sharing your experience, Marloen. Please let us know if we can help with anything else.
Aimee was knowledgeable and efficient in addressing today' concerns regarding my order.
Hi Alexis, thanks for sharing. Please let us know if we can help with anything else.
I needed documents and they got to me incredibly fast!
Hi Sachin, thanks for sharing. Please let us know if we can help with anything else.
Aimee took her time and have me all the info I needed. Well done.
Thanks for sharing, Shannon. Please let us know if we can help with anything else.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We appreciate you for sharing your experience, Raul!