LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Great help! Straight to the point and got my issue completed
Hi Kelsey, being steadfast is a part of our mission. Glad we can help and thanks for sharing your review. Please let us know if we can help with anything else.
Great personality and able to respond swiftly with proper answers.
Hi Rowda, thanks for sharing your review. Please let us know if we can help with anything else.
Processed my requested in less than a minute and i was very satisfy with his service.
Hi Rambod, thanks so much for sharing your experience.
Got what I wanted quickly and easily michelle was great
Hi James, thanks for taking the time to share your review and glad we could help.
Kris was delightful. He listened, kind, understanding, very helpful, and patient.
Hi Wanda, Thanks so much for your feedback and thank you for trusting us with your legal needs. We'll be sure to let Kris know about his impact on your experience.
Great job, Aimee was excellent! Fast, courteous, friendly and took care of my problem.
Glad to be of service, Jon. Thanks for sharing and please let us know if we can help with anything else.
My questions were answered quickly and thoroughly.
Hi Rob, thanks for sharing. Please let us know if we can help with anything else.
The agent was polite and thorough. Answered all of my questions.
Thank you Michelle
Hi Robert, thank you so much for taking the time to share this excellent review.
I appreciate that she tried a different email to get me my documents.
Hi Barbara, we try to go above & beyond to get the job done. We're happy to see that reflected in your experience. Thanks so much for sharing.
Carrie was very professional and helpful. Thank you.
Hi Christopher, thanks for taking the time to share your review. Please let us know if there's anything else we can help with.
Melanie was very helpful and gave excellent information.
Glad to hear it, NyKiel. Thanks for sharing your review.
The live chat agent was very helpful! Im looking forward to doing business with legal zoom
Hi Gayyell, we look forward to doing business with you as well. Thanks for sharing your review.
Very professional. Explained everything well. The website was easy to navigate.
Hi Nesha, glad we could help. Thank you for sharing your experience.
Excellent customer service from John on Escalation team.
Hi Ash, great to hear we provided excellent service. Thanks for sharing your experience.
Excellent. Melanie was professional and VERY helpful today.
Hi Jason, thanks for taking the time to share your experience.
Thank you Michelle for your good chat support. She helped me getting a EIN number through my email.
Hi Sung, thanks for sharing. We'll be sure to let Michelle know how much she helped.
I had a great experience with Michelle. She was very through and helpful. Thanks again!
Thanks for sharing your review, Alberto.
Perfect. Michelle emailed them over in 1 minute. Thanks
Glad we could help, Steven. Thanks for sharing your review.
Making changes to the Declaration of Trust. Carrie was extremely helpful
Hi Leslie, thanks for trusting us to help and for sharing your experience.
Excellent service. The attorney was friendly, and knowledgeable. Would highly recommend Legal Zoom.
Thanks Sharon. We really appreciate your business & future recommendations!
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We're glad we could help, Jesse. Thanks for leaving your review.