• LegalZoom

2021 CUSTOMER CHOICE AWARD

LegalZoom

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Overview

LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 79.9%
Positive
111
Neutral
1
Negative
27
35
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How would you rate LegalZoom?
Top Positive Review

“Reliable Service”

Robert T.
3/22/24

After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.

Top Critical Review

“Long wait times, bad customer support, and no refunds.”

Samuel A.
8/5/24

The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.

Reviews (1,787)

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Reviews that mention popular keywords

customer service (340) credit card (47) bank account (18)
Thumbnail of user jessec187
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

An amazing response time, got me the answers I needed quickly.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We're glad we could help, Jesse. Thanks for leaving your review.

Thumbnail of user kelseyj17
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

Great help! Straight to the point and got my issue completed

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Kelsey, being steadfast is a part of our mission. Glad we can help and thanks for sharing your review. Please let us know if we can help with anything else.

Thumbnail of user rowdas
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

Great personality and able to respond swiftly with proper answers.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Rowda, thanks for sharing your review. Please let us know if we can help with anything else.

Thumbnail of user rambodm
1 review
0 helpful votes
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October 26th, 2019
Verified purchase

Processed my requested in less than a minute and i was very satisfy with his service.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Rambod, thanks so much for sharing your experience.

Thumbnail of user jamesz95
1 review
0 helpful votes
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October 25th, 2019
Verified purchase

Got what I wanted quickly and easily michelle was great

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi James, thanks for taking the time to share your review and glad we could help.

Thumbnail of user wandac24
1 review
0 helpful votes
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July 6th, 2016
Verified purchase

Kris was delightful. He listened, kind, understanding, very helpful, and patient.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Wanda, Thanks so much for your feedback and thank you for trusting us with your legal needs. We'll be sure to let Kris know about his impact on your experience.

Thumbnail of user jonl195
1 review
0 helpful votes
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October 24th, 2019
Verified purchase

Great job, Aimee was excellent! Fast, courteous, friendly and took care of my problem.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad to be of service, Jon. Thanks for sharing and please let us know if we can help with anything else.

Thumbnail of user robg238
1 review
0 helpful votes
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October 20th, 2019
Verified purchase

My questions were answered quickly and thoroughly.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Rob, thanks for sharing. Please let us know if we can help with anything else.

Thumbnail of user roberta932
1 review
0 helpful votes
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October 20th, 2019
Verified purchase

The agent was polite and thorough. Answered all of my questions.

Thank you Michelle

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Robert, thank you so much for taking the time to share this excellent review.

Thumbnail of user barbarab784
1 review
0 helpful votes
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October 19th, 2019
Verified purchase

I appreciate that she tried a different email to get me my documents.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Barbara, we try to go above & beyond to get the job done. We're happy to see that reflected in your experience. Thanks so much for sharing.

Thumbnail of user christophera202
1 review
0 helpful votes
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October 19th, 2019
Verified purchase

Carrie was very professional and helpful. Thank you.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Christopher, thanks for taking the time to share your review. Please let us know if there's anything else we can help with.

Thumbnail of user nykielh
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

Melanie was very helpful and gave excellent information.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad to hear it, NyKiel. Thanks for sharing your review.

Thumbnail of user dianes517
1 review
0 helpful votes
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October 18th, 2019
Verified purchase

Melanie has been very helpful and accommodating. I greatly appreciate it.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Diane, we appreciate you taking time to share your experience.

Thumbnail of user gayyellc
1 review
0 helpful votes
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October 17th, 2019
Verified purchase

The live chat agent was very helpful! Im looking forward to doing business with legal zoom

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Gayyell, we look forward to doing business with you as well. Thanks for sharing your review.

Thumbnail of user neshap
1 review
0 helpful votes
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June 10th, 2016
Verified purchase

Very professional. Explained everything well. The website was easy to navigate.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Nesha, glad we could help. Thank you for sharing your experience.

Thumbnail of user ashz
1 review
0 helpful votes
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June 9th, 2016
Verified purchase

Excellent customer service from John on Escalation team.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Ash, great to hear we provided excellent service. Thanks for sharing your experience.

Thumbnail of user jasonl384
1 review
0 helpful votes
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October 17th, 2019
Verified purchase

Excellent. Melanie was professional and VERY helpful today.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Jason, thanks for taking the time to share your experience.

Thumbnail of user sungc8
1 review
0 helpful votes
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October 14th, 2019
Verified purchase

Thank you Michelle for your good chat support. She helped me getting a EIN number through my email.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Sung, thanks for sharing. We'll be sure to let Michelle know how much she helped.

Thumbnail of user albertop43
1 review
0 helpful votes
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October 14th, 2019
Verified purchase

I had a great experience with Michelle. She was very through and helpful. Thanks again!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks for sharing your review, Alberto.

Thumbnail of user stevenb781
1 review
0 helpful votes
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October 13th, 2019
Verified purchase

Perfect. Michelle emailed them over in 1 minute. Thanks

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad we could help, Steven. Thanks for sharing your review.

Thumbnail of user lesliew150
1 review
0 helpful votes
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October 11th, 2019
Verified purchase

Making changes to the Declaration of Trust. Carrie was extremely helpful

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Leslie, thanks for trusting us to help and for sharing your experience.

Thumbnail of user laurab1055
1 review
0 helpful votes
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October 10th, 2019
Verified purchase

Very helpful and professional. She provided the documentation that I needed.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi Laura, thanks so much for taking the time to share this review. Please let us know if we can help with anything else.

Thumbnail of user johnh532
1 review
0 helpful votes
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May 26th, 2016
Verified purchase

Outstanding experience. Just what i was looking for.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hi John, thanks for allowing us to help & sharing your experience.

Thumbnail of user sharonh59
2 reviews
0 helpful votes
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December 3rd, 2015
Verified purchase

Excellent service. The attorney was friendly, and knowledgeable. Would highly recommend Legal Zoom.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thanks Sharon. We really appreciate your business & future recommendations!

Thumbnail of user parthj1
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

Heather was very patient and helpful in answering my questions.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

So glad to hear this Parth, glad we could help!

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From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

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LegalZoom ..
Typically responds within 10 days

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