LegalZoom

Very poor management, never refer to anyone for this. Don't call them. It is absolutely scam; I had a very frustrating experience with this company. The website was very late in replying me. Absolutely pathetic customer service.

Purchased a Living Trust on 10/3/20, and unfortunately received terrible customer service to the point I cancelled my purchase on 10/16. LegalZoom claims to have a 100% satisfaction guarantee and offers a full refund within 60 days of purchase. I was informed by their personal services dept that I would be refunded everything except $50.00. They explained that there's a cancellation fee with a deed company within my living trust. I was never made aware of this or even spoke with anyone at a deed company. In fact, my trust application was never completed before I cancelled. Bottom line, LegalZoom has loop holes in their satisfaction guarantee. And they have terrible customer service, don't explain things up front, and if you need help they really don't care about you as a customer. So glad I never completed the Trust as they would have been a nightmare to deal with moving forward.

I've always liked LegalZoom for they can provide a basic level of legal documentation and services at a very fair price. Also, what really impresses me is their customer service function. On a couple of occasions, I've had issues related to the work purchased and thus had to contact their customer service staff.

I do appreciate the fact that I was able to speak to a person who could figure out the essence of my issue; could get to a "live" person without being on hold for an inordinate amount of time; and then, get my problem resolved without them having to take it to a "higher authority". I am also always pleased with how smoothly issues get fixed and wished that other websites would take a similar attitude.

I am pleased once again that we chose Legal Zoom. They have helped me along the way in a professional yet friendly manner. They are available to answer all my questions and spend as much time as I need to get answers to it all.

They give you a receipt and a small * next to one of the items, which most of us would miss. Then they keep deducting that amount off of your credit card. Beware people, you will not get a refund. Ridiculous, but that is how Legalzoom works!

I accidentally saw my bank statement and realized that they have been deducting 14.99$ every month! Called the customer care, but they wont refund my money

I revised my Power of Attorney 3 times without any problems. I did call and speak with customer service people twice and they were very good at resolving issues I brought up. This isn't the first time I've used legalzoom and won't be the last! I was also introduced to the Legal Advantage Plan and have used that twice. I highly recommend LegalZoom...

The most inept group of people I have ever dealt with in my life. Paid them for 5 years as my registered agent. When I didn't receive my biennial report paperwork I called them. Here we are 4 weeks later, absolutely no progress and my business will be dissolved in a week because of their laziness. I was absolutely guaranteed a return phone call today, by an escalation manager. No call, no email, nothing. Yes, the dissolution of my business doesn't even merit a response from them. Weeks of phone calls, hours spent on hold, an endless array of useless phone reps, absolutely no progress, no responses to emails. The level of customer service is staggeringly inept. Never, ever do business with them. I am so sorry that I am about to lose my business over this, I am crushed.

I paid legal zoom 159.00 to dissolve/close my business. They closed my business but continued to charge me to maintain it. I'm being charged 29.99 a month for business advantage pro renewal, 548.00 a year for essential compliance, tax preparation, advisory package renewal and 159.00 a year for registered agent renewal. There is no way for them to provide any of these services on a business that is closed/inactive, so I don't know why they're still drafting my account for these services. Also they charged these bogus fees to my expired BOA debit card. I'm not sure how BOA managed to let that happen. Don't use Legal Zoom! They over charge for everything and as often as they can. Don't let them do automatic bank drafts from your bank account. Don't do it; you'll be sorry. Now I have to try to work with them, the bank, the better business bureau and the state to get my money back. Ugh, this is just a wast of my time. I hate Legalzoom!

Their workflow system to get everything together is a mess. Their communication is poor, you can't reach your selected advisor directly because "they have hundreds" of clients per advisor. Well, that's understandable, but then make your user interface/workflow for tax preparation stronger to inform the user status and actions.

If you go with their tax package, DO NOT BUY IT until it is tax time itself, because there is only a 60-day window for tax cancellation. For my case, I purchased in August. Big mistake. The tax preparation come April was a mess, to the point that I took control back and did my own taxes.

After talking with their billing, it was a too-bad-so-sad from them, and that I will have to honor my year long commitment. $700 put in so far and $400 to go with no tangible results. Their emails are elusive in what is missing, and information is sometimes conflicting. USE TURBO TAX INSTEAD.

There was an error in my initial filing for an LLC, and the representative that helped me-Joseph Kim-clearly communicated what he was going to do to fix it as he took me through the process, step by step. Definitely kept my anxiety level low, and he followed up with an email as updates occurred. Fantastic customer service! Thank you, Joseph!

I was assisted by Jason Garcia and was absolutely blown away with his customer service! He answered every question I had perfectly and helped me create an LLC-choose a bank-accountant and attorney for my business! I will definitely be referring him and Legalzoom to anyone looking for assistance forming an LLC or with small business questions. Thanks Jason! 10 stars!

If I could give zero stars, I would. This company is simply built to take advantage of people that are inexperienced in starting a business. They blindly enroll you into a myriad of subscriptions that have zero value and then make it nearly impossible to cancel. The effort required to cancel is oftentimes not worth the $200 annual fee.

I wish the horrible customer service was just negligence instead of what it really is - a way to wear you out instead of trying to reach the right person (and I do mean person - NOT department) to simply cancel an annual subscription that you never needed in the first place.

Any other company would be better than legalzoom. I was tricked into signing up for the registered agent service and was charged without them telling me how much it would cost. Then I paid extra for rush delivery for a document that I received 2 weeks earlier by email. The customer service rep was rude and unhelpful. Never using them again. It cost me a total of over $1300, I would've paid less if I got it done with a lawyer.

I'm just beginning to research getting a living trust and will for my husband and myself. Finding out that the cost was very reasonable got me to first base. Now I have to put together what I believe we'll need to start the process with LegalZoom. I feel confident they will do a good job for us.

Jacqueline was extremely helpful and patient with answering all the questions I had. Having little to no knowledge of filing for an llc, she made the process very simple. I look forward to working with legalzoom

Honestly all legal zoom cares about is getting your money, they completely lied and said they did a search on a trademark for the name and when i told them about letters of actions for over $1000 worth for the trademarks the guy on the phone laughed and said legal zoom did their part and their done with me now.
He had a very sarcastic tone and definitely unprofessional. I would not want this to happen to anyone so be careful dealing with them. They are a third party and most likely you could spend the same amount hiring a lawyer or someone else to do it.

Great hire! I feel like most live chat people you talk to have to look at a manual/google things to help you that you could easily do yourself but not the case here. He was knowledgeable and quick and friendly and knows his stuff.

Kris handled the call very professionally and with a fantastic attitude. My questions were answered correctly and promptly. Kris showed initiative and genuine interest in my concerns. I would love to have someone like Kids working at my company, he is a true asset.

Thank you for your professional recommendations. I was a little nervous about making sure I got everything right for my new business adventure, and your support has made me feel comforted knowing you have me taken care of with all the services you provide

Anxiously awaiting the processing of my incorporation paperwork and Aimee went above & beyond to check on the status and keep me updated. I am extremely pleased with the quality of customer support at LegalZoom. It helps to have real people available to help.

Kris, really awesome. Walk me through some things that I would having a lot of trouble with and made it really easy to understand. If you guys had an entire team of people like Kris you will be really special.

John McCune is a real pro. Both his knowledge and customer service are truly exceptional. He's just the kind of person with which I like to do business. He's very responsive. He takes the time to explain things and give me my options - all in a very clear manner. He follows through. I'm extremely happy with his support and plan to do more business with you primarily because of him and his approach. Thanks for the fabulous support to date.

Started an LLC and realized I should have shopped around a little better. They charge you for useless services and make it nearly impossible to cancel. Numerous calls for 3 months to cancel a $7.99 service. Use anybody but legalzoom