Lenovo

Lenovo computer fell apart from the month i bought it,camera stoped working then the keybord stop functioning,i have to plug in a keybord to work,never let them update the computer,now it's so s;ow i just want to get rid of it.don't buy lenovo.

Lenovo smartphones are much competitive in prices and best bargain I ever made both quality and price. Laptops too fair enough. I had 2 of laptops one died out after 7 years and one still functioning.

Their Yoga series laptops work pretty well! A lot of people I know use their notebooks and I also had a chance to use one. Pretty good hardware and durable!

I have owned 3 Lenovo laptops in the past and they were great! I purchased another Lenovo laptop 2 years ago and it is the worst computer I have ever owned/used. I slao ordered and paid for a Microsoft package that never came with. This computer is slower than a computer I used in 1997. I have to constantly restart it to improve it's performance. It also freezes up frequently.
I will not be buying another Lenovo!

Owned two high end Lenovo laptops and both broke within a year.
1. Bought a Yoga 7i 14" ($1000) with i5 Evo in August 2021, hinges broke and cracked the top in August of this year. Called customer service and they told me I need to pay for the repair as warranty expired 10 days ago. Actually it broke 3 days before it expired, but was busy at work and until I called it was too late.
2. My job gave me a brand new top of the line X1 carbon latest gen in 2018. Six month later blue screen, motherboard died, luckily replaced under warranty.

Never buying Lenovo again! All my friends call me for advise and I warned them all to stay away from cheap Chinese products like Lenovo. My Macbook Air M1 is waay better in every aspect for $100 less.
Built quality, performance, screen resolution, battery life, NOT heating ever!

I'm a great fan of Lenovo laptops. I have one that's almost 10 years old and still works perfectly. The only issue I had was the SD card wasn't reading, turns out that reinstalling the OS fixed this - not Lenovos fault.

Everything in the machine works as it did. The screen in particular is great (whereas I've had other laptop screens develop various issues after long term use.

The Lenovo IdeaPad Flex 15 is a nice product but the battery is inadequate to serve off plug for more than a couple of hours w/o needing add'l charging. You have to purchase the more expensive YOGA to get a solid battery. Only other concern - I have the 3 year onsite warranty. They were to "send someone to assess why the camera is not functioning". They never did. Then the came covid and the laptop stopped booting so now it is all on me to get them the laptop and wait... Concerned I'll be w/o it for quite sometime. We will see. I love my Lenovo ThinkCentre desktop.

I am having a horrible experience. I bought a IdeaPad 3 almost a year ago. Within the first 2 weeks I had to return it because the battery wasn't working. Now less than a year later, I have an important paper to write and the computer started slowing down. I called Lenovo for help but was told that I had to purchase additional service to have a technician help me with my solution. My sister had the same problem, but was able to return hers because she had the extended warranty. Not so lucky for me. I will never buy Lenovo again! Worst customer service! I am still waiting from January 4th for a response from the online inquiry.

Do some research on the website itself and problems that people have ordering from them. The website is nothing but trouble and ordering is impossible. They put a "hold" on my card now for 5 days...(wtf?) And I haven't received any kind of order number or confirmation and customer service is completely useless. I need a laptop for school ASAP and these jerkwads are screwing up everything by taking my money and giving me nothing in return. Do a gjick search on this kind of stuff. Wish I did. It happens all the time.

I strongly advise against LENOVO to everyone due to the EMEA customer care - BAD and such as to arrive at the rudeness and personal offenses.

Incredible.

After my new and very little used tablet went for service 2 times in a few months, I complain politely and receive inferences from a certain "Aleksandra" (among other things with grammar errors and very bad syntax).

Absurd.

The first time in my life that assistance - among other things after frustrating premises - allows itself to have a tone like this!

I do not recommend LENOVO because you pay more for a brand that has the worst support I have ever experienced!

I order something that should be deliverd in 1 to 3 days. Almost 2 weeks are gone and i still didnt get my order. I am calling like desperate the customer service and nobody can give me information about my order. They say to me the order is at the moment out of stock. But when i go to the link where i bought it, it still says the order is on stock... all what they say is if i want to give my order up. But i dont want this. Really
Disappointed for such a big company to have such a bad organisation..

Build quality is very Poor, Warranty is a Joke, and the software doesn't work with the hardwear, making your full time job trouble shooting why your laptop is broken and fighting with the warranty claim to just get something done.

If After spending over £10,000 on top of the range laptops this is how they treat their customers! God help any one buying any other piece of trash they sell.

Nothing but problems from start to finish will be looking elsewhere in future and making sure people know how bad the company and products are.

Stay away.

Issues include:

Screen falls out of a £2000 laptop...
HDMI dosnt work on a £2000 business laptop...
Keyboard feel is inconsistent from laptop to laptop
Laptop runs and works with a external monitor, laptop screen is blank...
USB-C harness broken so that usbc port is unstable for data transfer and unstable for charging.
And many, many other poorly optimised software issues...

Lenovo's handling of the refund process for an order which I requested be cancelled before it was shipped out has been completely unprofessional and downright dishonest. Despite contacting Lenovo customer service numerous (5+) times and waiting over 30 days since I returned my order using the provided prepaid shipping labels, Lenovo continues to inform me that they are "processing" my refund pending an internal investigation to determine how and why one of the boxes in the shipment was delivered to the wrong address. Again, the return shipment was shipped using Lenovo-supplied prepaid shipping labels... In spite of that fact, Lenovo has refused to take responsibility for what is clearly their mistake, and has given me the runaround time and again.
Due to this experience, I fully intend to boycott Lenovo and will advise all persons in my personal and private networks to do the same. I can forgive anyone for making mistakes and owning up to the fact, but for a company to treat a customer in this dishonest manner is completely unforgivable. If anyone reading this values basic honesty and expects even a modicum of customer service, I would wholeheartedly advise you to avoid this company.