LenovoReviews 146

Ordered a Monitor from there site, they sent out a mail saying my order had been shipped, the tracking number they gave didn't work, I rang up and the customer service staff were so unhelpful I was told they did have a record and that they would contact the courier when I asked when would I get information she told me maybe tomorrow maybe the next day or maybe some time after that. I am now left with no assurance they will contact me or even bother looking into my issue. I would not recommend having any dealing with this company or site.

I recommend you should never buy anything from lenovo online. The customer service is a joke. The return process takes forever, they keep transferring your call without solving The problem. Different representatives have different opinions and eventually I need to pay the shipping cost out of my pocket. What a shame. This bad experience makes me decide that I will never choose Lenovo again. Even in any of physical location. They hire stupid people and do stupid staff. I could see what it will be like when I contact their technicians in the future. Poor communication, never solves problems.

I bought a Lenovo 2 weeks after my purchase the computer stopped working, I sent it to the repair shop it took them 2 weeks to fix and when I got the computer back it has this wired clicking noise, when I contacted customer service they where very unhelpful they told me to send it to the same repair shop and to wait another 2 weeks this is such a problem to have for a new laptop since I work online and I am a grad student. The customer service where very unhelpful and they couldn't understand how a total of 1 month for repair is not acceptable for a new computer, this is the worse purchase I have made nd I don't recommend any one by this brand.

I recently bought lenovo PC from bhajanlal computers in kolkata. My PC is not starting and its camera is also not working. Despite having purchased 3 years on site warranty nobody has yet confirmed to visit my home and do the need full in last 2 days, therefore I would recommend everybody not to buy lenovo PC for their own benefit. There are many good brands which you can buy but lenovo PC is not worth to purchase. Please take care and save your money

I bought a lenovo laptop from Costco and the keyboard not working properly after 4 months. And fan's sound is too noisy. I called costumer service and cannot get the issue fixed.
Trash company, you got have to avoid their product. I will give 0 if there was that option.

Seriously, I have bought my first mobile phone way back in 2013 and up until now it worked perfectly

After waiting for UPS to deliver a new business laptop, it turns out that Lenovo hasn't filled out a FORM to allow it to be delivered. They shipped it but won't deliver it to me. Of course, they were PAID IN FULL when the order was placed nearly a month ago.
This company has outsourced all communication to the Philippines so they have no sense of being an American company.
It was MY MISTAKE to purchase from them. Despite having a decent product, it won't happen again!

My daughter's new Legion 7 laptop for college was expected to last at least 4 years, but the hinge broke in less than 6 months. Apparently it's a very common defect.

The first time we tried to get service, the repair order was cancelled and Lenovo never followed up.

The second time we tried to get service, the incorrect parts were sent and it want not able to be repaired.

The Lenovo support experience is very poor. They do not respond in the timeframe that they say they will, and it is common that they never respond at all.

I feel bad that my daughter's first year of college was blighted by Lenovo's cheap technology, and I urge all potential Lenovo customers to look elsewhere. Based on our experience, the unit will likely fail in less than a year, and the customer support will do all they can to avoid resolution.

Shortly after this review was published, an Account Manager at Lenovo reached out to me and almost immediately reimbursed me for the missing balance, making things right. Thank you Lenovo.

Nothing is warrenty, buy other. The small letters go to Signapore the give 0 warrenty, If you have a problem, it is always your fold. Do not Buy.

Worst company ever.
Bought a new PC, one week and I had to send it back to them because not working. 6 weeks after got back the PC with the same problem. Call them 12 times and always the line gets cut off and nobody ever calls you back.
Still with over $1000 pc not properly working.
DO NOT BUY THIS BRAND HORRIBLE CUSTOMER SERVICE!

I bought this product in January of 2021 and almost immediately ran in to problems with it. I had the keyboard and trackpad driver software fail on it within two weeks of receiving the product and I had to reformat/ reinstall. I have been having ongoing issues with freezing and programs quitting/ not responding. In addition, some of the hot hey features could not be deactivated which has been disruptive to my workflow as I use the computer often. Computers should be adaptable to user preferences and I don't feel that they have done a good enough job with this. Overall, I ran in to far too many issues for having just bought this computer. I bought it to replace a 10 year-old MacBook and I still find my old computer more efficient and functional than this new lenovo laptop.
My next issue I take is with the company itself and the way it conducts business. I tried to trouble shoot and address issues on my own for a couple of months. I really tried to make it work for me, but in the end I just ran in to too many difficulties. So I contacted Lenovo customer services to attempt to return the computer for a refund. I stated to them everything I have mentioned above and told them flatly that I do not have any confidence in their product. They put up a number of barriers, I had to make several phone calls and waste hours of my time to even get a proper claim made. My case was escalated and I waited a week to hear a response back. Because it landed outside of the 30 day return window, they told me that there was nothing that they could do, they refused to even consider giving a refund and were quite dismissive and rude about it. I feel like I was justified in wanting a refund and was extremely disappointed that they would not consider it.
From beginning to end my experience has been one of frustration, from the issues I had with the computer to Lenovo's lack of integrity. I would advise against purchasing this product and I certainly would not advise giving this company your business because they clearly do not care about their customers. Don't waste your time and hard earned money with these people.

I know Lenovo is a very well known company for it's versatile options it has for you... I have experience with Lenovo for three years and it has been a terrible journey...
(A) My laptop is unable to keep up with the user's commands and I am very disappointed. It constantly hangs with many applications and has forced to me to switch to lite alternatives with which I am facing limitations.
(B) One month ago, my laptop crashed when I was on a very important business call. The system never updated and I had to visit a service center to change my hard disk which came with its own expenses.
(C) The service is horrible with constant drawbacks. I am highly disappointed and strongly hope that this is amended in the future.
(D) Although the laptop was cheap the additional expenses I had to pay with hard earned money greatly displaced the original cost. I suggest to save up and rather buy a Del or an HP laptop so as to not regret the decision in the future.
(E)My laptop has crashed many times in the past and I have lost important work numerous times.
(F) The media that I have attached is when my laptop crashed and it constantly diagnosed and repaired but never once did it start. Had to change hard drive and lost very important business deal.
I would never suggest this laptop to anyone. I hope this review has helped you not make a regretful decision and has saved you some money. Very bad expirence.

I really liked my ThinkPad X1 Carbon laptop. After only 3 months it won't charge, and I can't get Lenovo to fix it. They're telephone support is so bad that I can't even describe it. I've spent over 3 hours on hold and have been "disconnected" 3 or 4 times. I sent it in once (after a lot of difficulty) only to have it sent back to me STILL BROKEN. I'm either going to have to pay to get it fixed locally or put it in the recycling. I simply can't believe how bad Lenovo support is :(

Personally i always like the brand for offering quality and functionality but pricing it reasonably. I had a couple of products by them (tablet, laptop) and both worked well for over 4 years, never needed any support.

I will never buy another product from Lenovo again here's why. On the website it says "The best products deserve the best care" but they don't show that. I purchased a Lenovo G25-10 Monitor - Type 65FE and it arrived with a dead pixel in the center of the screen. When I wrote a repair ticket they ghosted me and never got back to me. The other day I also noticed that there was a scratch on the screen and dozens of stuck/dead pixels where it is. I never did anything to cause this and they said on a live chat that any damage isn't covered by warranty. If they really cared about their customers and products they would repair it or replace it for me. Do not purchase a product from them unless you want to deal with terrible support.

Placed an order a month ago. Never received information about when it would ship. I tried to cancel the order online but it doesn't show up in their system for cancellation. I called support and after 45 minute hold time and they couldn't cancel the order either.

This is for a $15 mouse pad. Save your time and sanity.

Lenovo's handling of the refund process for an order which I requested be cancelled before it was shipped out has been completely unprofessional and downright dishonest. Despite contacting Lenovo customer service numerous (5+) times and waiting over 30 days since I returned my order using the provided prepaid shipping labels, Lenovo continues to inform me that they are "processing" my refund pending an internal investigation to determine how and why one of the boxes in the shipment was delivered to the wrong address. Again, the return shipment was shipped using Lenovo-supplied prepaid shipping labels... In spite of that fact, Lenovo has refused to take responsibility for what is clearly their mistake, and has given me the runaround time and again.
Due to this experience, I fully intend to boycott Lenovo and will advise all persons in my personal and private networks to do the same. I can forgive anyone for making mistakes and owning up to the fact, but for a company to treat a customer in this dishonest manner is completely unforgivable. If anyone reading this values basic honesty and expects even a modicum of customer service, I would wholeheartedly advise you to avoid this company.

Lenovo is very smart and sexiest laptop in the market. I bought last year and its look very good and i prefer it for everyone