Lenovo

Please do not buy Lenovo. They just don't get back to you or resolve problem

(1) Purchased Lenovo laptop in 2021 or 2022
(2) 3/7/23- Laptop crashed and would not start, Lenovo tried to fix it over the phone, did not work so sent in the laptop. I had extended warranty to cover the repair.
(3) 3/20/23- Laptop was fixed by Lenovo and delivered but would not start
(4) 3/21/23- Called Lenovo to report, they said to send it in again
(5) 4/1/23- Laptop was delivered but would not start so called again
(6) 4/4/23- Lenovo wanted to replace the laptop
(7) 4/12/23- Received the new laptop and spent hours to set up to find out touchpad does not exist. Called Lenovo to request a laptop that works
(8) 4/24/23- Service Rep emailed me. She said manager will call me.
(9) 4/29- Nobody reached out yet.
If you can see the dates above, I have been without a computer for two months now, and it took literally over 10 phones calls each time I wanted to talk to someone. They claim they fixed a laptop but as soon as I open the box, it does not work. They did not test it to see if it starts before sending it back. I had to wrap the laptop twice and run to FedEx twice but they could not fix so they replaced with a new laptop that was broken. Now I am waiting over two weeks to get a phone call from a manager. Not acceptable. I would like a replacement ASAP. I should not have to beg for a phone call when I am living without a computer for two months.

I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec.

Quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test.

Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do.

My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. Support I was advised that they can collect and fix it. But i wanted full refund because I believe it's not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019.

My advice to you forget that Lenovo and digital river ireland ltd that they exist it is frustrating for you to get it sorted when they give a dam about you.

I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do same.

Although this laptop is pretty fast, the sound has stopped working due to a hardware problem only after a year of having the laptop and got a problem with the motherboard. Really very disappointed.

Bought a tab P11 because it had a nano-sim slot. As per the specifications, this tablet comes with a card slot for a nano-SIM. Guess what? Mine came without. I'm done with Lenovo.

I am really so frustrated and disappointed from all thatI have to deal with the last three months. My laptop is coming considered brand new I only bought it few months ago. Three months ago I had an issuer with the camera and I had to go through the remote control session three times and there was a technician that has been sent to my location two times and yet I keep facing the same issue so finally I sent it to the Depo and they send it back seven worse and surprisingly they even wrote in the report that there was nothing wrong with it. The laptop is not even working at all now as it is shown in the video below that I attached; not even showing me the desktop icons! I don't have to tell you how many lectures and work I have missed because of this is issue and how many times I have been put on hold to reach to a supervisor and yet nothing happened! The laptop now is not only not fixed but also even more worse. As you can see I have no access to it all now I totally don't know what to say to be honest more than I am really so disappointed and frustrated. The only thing I need now is a refund to my money or a replacement to the whole device that is the least I deserve after all this waste of money and time!

I bought a Lenovo 2 weeks after my purchase the computer stopped working, I sent it to the repair shop it took them 2 weeks to fix and when I got the computer back it has this wired clicking noise, when I contacted customer service they where very unhelpful they told me to send it to the same repair shop and to wait another 2 weeks this is such a problem to have for a new laptop since I work online and I am a grad student. The customer service where very unhelpful and they couldn't understand how a total of 1 month for repair is not acceptable for a new computer, this is the worse purchase I have made nd I don't recommend any one by this brand.

I was still in the IT industry when IBM sold off their PCs division to Lenovo (who were making them in China for IBM). I have owned 3 T Series and 1 W510. On every one but the first machine my screen started to go magenta before the video card failed. They also run very hot (or used to). The other point is that on 2 of the machines the CD/DVD player stopped working properly after about a year. Hopefully Lenovo have it all sorted now - but at $3K5 I want a machine that runs well. I also rolled out some T series to a business and some were DOA, very embarrassing for me after touting their ThinkVantage superiority.

My family had a Lenovo, Samsung and Toshiba Laptop and it kept crashing, freezing, disconnecting from internet randomly, slowing down, lagging and many other issues including worst crashing. We tried restarting, closing programs, fixing but in the end we wasted a lot of our time and we knew none of it worked in the end. So we decided to get a Dell HP Laptop and guess what no problems. Maybe we were meant to get this, maybe we weren't but still doesn't matter the main thing is it worked and we were happy with the purchase. No laptop is perfect but its better then the other 3 main providers no matter what google says. If Lenovo, Samsung or Toshiba are stated by Google its up to you to decide if you believe it or not everyones different. But through my experience google is a liar and can't be trusted we just end up paying more money. Then again do what is best for you not based off what google says. Lesson for all do your research and don't rely on Google or any chips to control what you can or can't say. As it is happening in the world with people being controlled by computer chips and they commit all kinds of craziness its sad. Have the freedom to be yourself and not let any government,Gatekeeper or corrupted official or a corrupted CEO tell you how to live your life.

I bought 2 top of the line, maxed out lenovo thinkpads for a total of over $3800. 00. I included an extended warranty that I updated a few months ago when the original warranty got down to a year. A few months later one of the laptops started getting a smart audio error, then the input and output devices disappeared completely! I went through ALL of the standard fixes lenovo had listed on their support page and in their forums. Nothing worked so I entered a supprt ticket with lenovo. After a few days I got an e-mail that the ticket had been closed, with NO resolution. When I went to the support page to check, I discovered that they had changed their login procedure. I got through finally, found the page with the ticket on it and discovered that they closed the ticket because the laptop was out of warranty. The warranty that i thought had been extended had been turned into an updated warranty that would not start for another 2 weeks! We can't risk anything major going wrong with the laptops until the "updated" warranty starts so they are turned off, just sitting there being paperweights for over 2 weeks. It's a highly deceptive business practice that takes money from you and absolves them of any responsibility.

I purchased a Lenovo laptop and received it NOV 29,2021. ONE YEAR + 15 MINUTES later 1 pc of plastic fell off the hinge area. Since then, it has continued to simply disintegrate, making it necessary to literally TAPE it into a plastic bin so it remains somewhat attached. Computer continues to work well, but you can imagine how uncomfortable it is to use.
I contacted Lenovo and since it was 'out of warranty' they would do nothing for me but referred me back to Best Buy who supplied computer thru my on line purchase. I fought Covid over Christmas and was able to visit BB in early 2023. They were shocked to hear that Lenovo did nothing but pass the buck.
Lenovo recently reached out to me for background info. Each time I provided, they threw another request for more detail, Repeat! Need more detail. I happened to have every piece of documentation asked for, so now they seem to have 'ghosted' me. I am in late '70's and take VERY good care of my equipment. This computer has never travelled and only sits on my lap for use. No office open/close abuse! No kids roughing it up.
I paid $850Cdn for a computer that fell apart in 12 months. Enlarge the attachment. It doesn't really do it justice, but pretty sure you get my point #LENOVOSUCKS

Rock solid computers. I mean if you throw a ThinkPad at the rock, well the rock will no longer function, but the ThinkPad will!

Lenovo bought IBM's laptop/pc/consumer devision a few years back. It sure scared lots of people, who were rightfully concerned with how that would affect the quality and engineering. Well 5 years since, Lenovo is great in almost all aspects other than a silly name.

The ThinkPad line up is still rock solid, it is kept current, and is by far the most reputable sub-brand of computers in the world. IBM and Lenovo seem to keep close ties for supporting their legacy computers. Which actually outlive most other electronic devices.

IBM has a special place in my heart, my first PC was an an IBM PC 386.20Mhz cpu, math co-processor, 2 mb of 80ns ram and a 200 mb hard drive. I played everything I could on it, I'm not sure where it is now. But if it is still in one piece, I bet it would boot up no problem.

Their site is hard to navigate from the get go, but once you click around, it makes sense in a very german, very precise way. I've heard bad things about the non-pro oriented, cheap plastic systems; but thats indicative of getting what you pay.

Overall, a very reputable computer manufacturer, with very solid background, and support for long running traditions.

I am a HS math teacher in CA who has been ordered to shelter in place for 2 weeks already and 3.5 more in the future. 7 months ago I bought a Lenovo IdeaPad L340 for just basic work. Well now I am an online teacher and need to use my camera - which after two sessions with remote tech support we now all realize doesn't work. I was offered the opportunity to give up my laptop so that it could be repaired under warranty. After explaining that I have no other means of working and no school computers available - we loaned them to all our students, Customer Service Rep Lisa from NC just kept repeating the same offer. This isn't customer service - not under the circumstances.

She refused to provide a loaner.

She refused to replace it.

She literally kept repeating the same useless offer for me to give up my laptop because these other options are not available for this product. I am aware that this is an inexpensive laptop and I do not represent big money to Lenovo, but I will never stop complaining about the terrible support this company provides it's customers. And I will never be a customer again.

I've got a T450s model and I absolutely love it. The battery lasts forever, the keyboard is so comfortable, the performance outstanding. For me it is the best business class computer out there.

After trying their phone (K9), I've decided to give their desktop a shot.
Simple and easy to use, not super heavy and very good looking.
Recommended to everyone.

Lenovo appears to be a foreign company. If you need any kind of customers service you will be calling to other countries speaking to non native English speakers. You will feel alone and victimized because they will promise you results and break those promises. You will be told to wait 24 to 48 hours every 24 to 48 hours. You will have no sure footing to stand on fight as you may because they are far away and cannot be touched. They will seem so kind yet they will snicker to their coworkers as they attempt to flatter you. Many before me have tried to get a refund and are still waiting. It wasn't even me that canceled the order. It was my sales rep who entered it wrong the first time causing him to create a new quote which I eagerly converted to a second order. The next day I noticed I had been charged a hefty sum twice! I am broke now and they refuse to give me a shipping label to even return the product. They don't refuse really they just keep promising it will come in 24 to 48 hours. Everyone who has dealt with them knows about 24 to 48 hours, an endless purgatory in time. If you choose Lenovo, you must know in your deepest being that that is what you want. Because you literally will never see that money again. I am known only as order #*******945

I purchased a laptop and mouse through Lenovo's website about a year ago.

The site was very confusing and difficult to navigate. I wasn't sure which computer I wanted so I did a lot of research. There were so many links on the site which brought up essentially the same computer, but with a minor modification such as a faster processor or more ram or in some cases, the same computer, same specs, different price.

When I actually ordered my computer I managed o get a decent discount, and it worked out at a reasonable price. The mouse I ordered at the same time came about a week earlier thn the computer which was a bit silly.

The computer ended up taking ages to come, and even longer than they'd estimated so I called them up, spoke to someone with very poor english, very difficult to understand, and was told to contact the delivery company (with whom I had a more pleasant experience, but couldn't Lenovo have contacted them for me?).

In the end I got my computer and I'm very satisfied with it.

In summary the website is far too confusing and could be simplified. Ordering system was good. Product is good. Customer service not so good.

I bought a Legion i7 from Lenovo on (12/5/2022) and never received it

UPS never delivered it on its 2nd attempt (12/9/2022).

I took time off from work and waited all night.

NO refund, NO communication, NO apology from UPS or Lenovo.

WHAT A $#*!TY $#*! COMPUTER, this system sucks takes 15 minutes to turn on a 32 bit back in the 1990's works. Better $#*! LENOVO garbage company don't spend a dime.on these $#*!s

I've bought a Lenovo smartphone without expecting much. And it proved itself as good gadget or a small fee. Delivery took more than expected, though.

I recently bought the 8th generation Lenovo v 14 and it is powered by the Intel Core i3-8130U (8th Gen) processor, combined with 4 GB of RAM. It has a good battery life, Convenient keyboard, Doesn't use PWM for brightness adjustment (AUO203D). No Type-C port and the RJ-45 connector are the only negative thing about this.

Bad experience...my laptop is in warranty but no one is ready to repair.I have visited service centre multiple times

First experience with Lenovo mobile and it was really an awesome lesson. Just tried to breach security level but it was so easy as other brands.

The customer service was horrible.
I purchased this laptop in December. It was delayed in shipping (by over a week) such that the original delivery address no longer worked for me. The first customer service person I spoke to told me that they could reroute it to my current address if I had UPS return it. I later found out that this was false. This purchase was a replacement laptop. Lenovo did allow me to purchase the laptop at a somewhat reduced price, but it still cost more than the original purchase price. It would have been cheaper to have family at the original address ship the original laptop to me and I would have done this if I had not been told that I could have it rerouted. As for the original purchase, it took Lenovo weeks to refund me (refunded on Jan 30th, weeks after UPS returned the laptop on Jan 9th, over a month after the actual purchase on Dec 22). And I also had to contact Lenovo several times to get them to actually issue the refund! Finally, when Lenovo actually issued the refund, it was less than what I had actually paid. I never received the full refund!

They also delete any reviews on their website that focus on 'customer service' rather than product. So don't trust the ratings on the site!