Lenovo

Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.👎👎👎

I recommend you should never buy anything from lenovo online. The customer service is a joke. The return process takes forever, they keep transferring your call without solving The problem. Different representatives have different opinions and eventually I need to pay the shipping cost out of my pocket. What a shame. This bad experience makes me decide that I will never choose Lenovo again. Even in any of physical location. They hire stupid people and do stupid staff. I could see what it will be like when I contact their technicians in the future. Poor communication, never solves problems.

I am profoundly disappointed with this product, and it feels like a complete scam. The functionality is severely lacking, making even simple tasks, like opening one tab to another, a painfully slow process that takes a staggering 15 minutes. Although the laptop's design is not terrible, its performance mirrors that of a computer from the 1970s. I strongly discourage anyone from wasting their money on this product, as it struggles to handle even basic tasks. This laptop is, in essence, a major scam, particularly impacting those with limited resources who genuinely need a machine for simple tasks or work.

A more prudent choice would be to invest a few hundred ringgits in a secondhand machine or opt for a no-name brand from China, as this Lenovo product has been a significant letdown.

Ordered a Monitor from there site, they sent out a mail saying my order had been shipped, the tracking number they gave didn't work, I rang up and the customer service staff were so unhelpful I was told they did have a record and that they would contact the courier when I asked when would I get information she told me maybe tomorrow maybe the next day or maybe some time after that. I am now left with no assurance they will contact me or even bother looking into my issue. I would not recommend having any dealing with this company or site.

Bought a Lenovo Active Pen 2 for Yoga 11/30 as a Christmas present for my grandson. Lenovo created a shipping label/charged me on 12/3. Shipping ETA was 12/10. By 12/14, tracking still reported the package had not arrived at UPS. Four days and countless customer service interactions later, they still will not tell me what happened, where the package is or when/if it will ship. Won't let me change the shipping destination (to my grandson) or cancel the order because they say it's "shipped." Coincidentally, the pen is sold via Amazon - but won't be available until Dec. 29! So my guess is that this is a product back-order and Lenovo did not acknowledge it online or via customer service responses. I feel that's deceptive, and I no longer trust Lenovo.

It's customer service is nothing more than a joke. All service reps are there just for 'lip service' to make you feel better without actually solving anything. There is a serious internal/intercompany communication breakdown and they only know as much as I know about any situation. I had experience with other computer companies like Dell and their customer/sales reps are there to resolve actual issues in timely manner. This will be my first as the last time dealing with Lenovo for sure. Horrific, just horrific company.

Not sure where to start so I'll try to keep it factual:
1. Ordered a laptop in Dec after confirming with customer support it would delivered within 2 busines days, as advertised on their website
2. Two weeks later I was still waiting for my laptop - no communication whatsoever from them
3. Three weeks later I called them up and after hours on the phone, found out they had delivered to a different address
4. I asked for a refund and was told it would take about 2 weeks
5. Then I was told they could not locate the laptop
6. Then the confirmed they located the laptop and it was in transit
7. Then I was told I would get a refund within 5-10 days
8. Two weeks later, I'm told they have not received the laptop...
I cannot count the amount of hours I've wasted with this, and I've lost more than £1,000 in the process.
No words to describe how bad this is...

My daughter's new Legion 7 laptop for college was expected to last at least 4 years, but the hinge broke in less than 6 months. Apparently it's a very common defect.

The first time we tried to get service, the repair order was cancelled and Lenovo never followed up.

The second time we tried to get service, the incorrect parts were sent and it want not able to be repaired.

The Lenovo support experience is very poor. They do not respond in the timeframe that they say they will, and it is common that they never respond at all.

I feel bad that my daughter's first year of college was blighted by Lenovo's cheap technology, and I urge all potential Lenovo customers to look elsewhere. Based on our experience, the unit will likely fail in less than a year, and the customer support will do all they can to avoid resolution.

Bought a brand new laptop in April 2022, and have charging issues in June, 2023. Bad luck out of warranty. I went to their website and see the charging issues is caused by the software issue. BS. If such things happened, the manufacturer should recall the laptop. $#*!ty customer support, too. Called them and told to cover the fee by customer.

Love their tiny computers! So travel friendly and well functioning despite its size. I really appreciate the options lenovo offers as other corporations go for more classic options in terms of mass production.

Terrible Company. Looks nice and their sales team is competent. They trick you into believing a Lenovo Laptop is a good idea but boy is that deceiving. My machine failed after a month. Returns only possible 14 days. Customer support not helpful. Windows system error with no other option than resetting it. Untrustworthy company selling untrustworthy devices. Stay away!

I`m not sure about the site, because I`ve been buying the products in my local stores. But Lenovo laptops and some phones have never let me down, good reliable devices. Though lately they are making them much more expensive - thats kind of a drawback.

I purchased a Thinkpad P1 with high resolution touch screen. It was pretty much the top of the range workstation laptop. If you want a high performance laptop I advise you shop elsewhere. There were no replacement parts available in Malaysia, so everything is shipped in taking weeks in most cases. Customer service is hopeless. Phonelines not working, connected to wrong departments, do not call back in a timely manner, cannot resolve any issues. They take your money for items stated as available but are actually which are not available, then cancel the order 2 weeks after placing the order and making payment. Then will take weeks to refund. An absolute disgrace!

Personally i always like the brand for offering quality and functionality but pricing it reasonably. I had a couple of products by them (tablet, laptop) and both worked well for over 4 years, never needed any support.

Lenovo does stand behind their products when there is a manufacturers hardware failure. Instead they try to sell you an additional warranty that you cannot use for the issue they just logged into their system.

Bought a laptop as a Christmas present. It was faulty on arrival and Lenovo issued a return for replacement or refund. It was then everything went wrong after digital river got involved. 6 weeks later I still have the laptop and no refund. They are incapable of collecting it or sorting a refund. They do not acknowledge emails and will pass you around on the phone just to waste time. Avoid any business that uses digital river. They do not care about the consumer or their responsibility under the law with regards faulty goods. Will probably end up in the small claims court to recover funds.
Avoid digital river like the plague

I recently bought lenovo PC from bhajanlal computers in kolkata. My PC is not starting and its camera is also not working. Despite having purchased 3 years on site warranty nobody has yet confirmed to visit my home and do the need full in last 2 days, therefore I would recommend everybody not to buy lenovo PC for their own benefit. There are many good brands which you can buy but lenovo PC is not worth to purchase. Please take care and save your money

Do not buy from Lenovo.com, it is not worth the trouble! Terrible customer service, they do not answer emails, will leave you on hold for an hour and then hang up, and their live chat operators will simply cut you off unless you want to buy a laptop. I ordered online with them and my laptop seems to be missing in the mail. They will not reply or offer any support whatsoever. I never should have shopped with them, worst online shopping experience I've ever had, and I've had some pretty bad ones...

Don't buy a Lenovo computer! They take your order- charge you extra for next day shipping and then never ship it. There customer service is out of the country and after waiting more than an hour to talk to them, they don't help. The only people that answer calls are sales people. Once they take your order, they do not care if you ever receive your product. I was suppose to receive my computer over two weeks ago. What a scam.

Lenovo laptops are made from cheap plastic that crack during normal use - typing. My laptop that has only been placed on a soft surface, never dropped (not even rattled) has 4 cracks. Lenovo refuse to show interest and say it is caused by the consumer. That laptop is less than a year old. The laptop crashes daily and has done since the day I received it. Lenovo said this is not covered by their warranty. Don't waste your money.

I tried to write a bad review and was denied on Lenovo website...wish I knew about how bad this company. Service and product are before I wasted my money.
Stay away from Lenovo products. It's that simple.

Chat is always offline. Can't call the service centre even within operating hours. Broken links on the site, they gave me a wrong tracking order to a laptop. You would think that a company as big as Lenovo would at least have a decent website. Very disappointed.

So I ordered my Lenovo laptop online a few months ago. I'm finding it inconvenient to use. Every time I boot it up, I am inundated with forced download/apps which is a time waster. And this is even before I can begin to log on. The security of this computer is also of concern for me. I am hesitant to use it to pay bills and do my banking on it. I have resorted to using my phone instead that requires my sensitive, personal information. I got it on a good deal, but I guess I got what I paid for.