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Lens.com has a rating of 4.3 stars from 2,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery, and contact lenses. Lens.com ranks 4th among Contact Lenses sites.
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60,163 reviews
Excellent service, ordering contacts couldn't be easier. Very responsive and friendly staff if you have any questions or concerns. Thoroughly enjoy doing business with and supporting those who take pride in their company. I researched several companies prior to ordering contacts online and I'm happy to say, I'm glad I made the right choice when I ordered through Lens.com. Couldn't ask for better customer service. Thank you so much, to everyone, at Lens.com!
Contacts came in within a week, no mistake! Note - This feedback will be published on Lens.com's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines. Give your review a title
Contacts have great prices. When I placed the order it said 5-7 business days and came in about 3. They verified my prescription right away and got them shipped. Very happy with the turn around
Pleasantly surprised how easy it was to order and upload my script. Contacts arrived sooner than promised. Extremely happy and will buy all my contacts here from now on. Thank you for a seamless ordering experience.
Lens.com is quite fast with processing my order. Their sit is user friendly. Customer service has always been great and has always helped me and professional and friendly.
Easy to reorder and I've been receiving the contacts quickly after ordering.
Less expensive and offers rebates. But I haven’t received any of my rebates so far. It’s been a very long time. Shipped and received fast.
The price per box wasn't that much lower then the eye doctors. When you add fee's the even went alittle higher. I need to order my contacts but I will be watching the fee's real closely. Probably will order from my doctor.
Lens.com takes buying lenses off of my to-do list, with reminders for when I need to re-order. It's also less expensive than other contact websites, and has quick shipping.
By choosing Lens.com I saved almost $30.00 compared to 1-800-contacts. They couldn't even do a price match guarantee that they offered. Thanks Lens.com
I ordered contacts from lens.com and they are blurry, so I went to my eye doctor and ordered contacts trhough them and they are working great. I am not happy with my contacts from lens.com
My first time ever ordering my own contacts and the process was simple and easy to follow. I would most definitely recommend to family and friends, also the shipping was great! No hassle.
Easy online eye exam with having to do a physical in person appt, contact prescription approved, filled and shipped quickly! Will definitely use this company again!
I ordered my contacts over the phone. Representative was helpful and efficient. My lenses arrived exactly as promised. I very highly recommend lens.com.
Lens.com offers a full money back guarantee. This is false. Lenses must be in original 'factory sealed' condition, which essentially means you cannot try them on. The lenses I received were blurry, and yes, the company resent another lens, but unfortunately blurry as well. Now I've asked for my money back, nothing but the runaround. Very displeased with this place and will not return.
It was nice when I had to renew, they had my info and contacted Dr to make sure they had the right prescription. They also were delivered within a couple of days
My delivery shouldn't have been here for another 2 days from today I literally got my delivery 3 days ago! Thank you as usual for exceptional service! I can seeeee again 😏😂💅🏾💋
My order came within a few days and I was shocked! The fast service is really great for a working mom and someone that's last minute with ordering. Great job!
I was just about to give up on finding my contacts for a price below $35 a box before finding them here for $10 a box. Even after shipping, my contacts were still $15 cheaper than the next option. I had trouble with my prescription for a second and once I submitted the information they quickly took care of my order.
Received contacts but couldn't see. Got on line with Vin. Decided to return contacts. Received RAM and sent back contacts. I received email letting me know they were received. Went to eye Dr they saw that contacts were sent with a - instead of a +. Called and ordered correct prescription. Received they are correct.
Fast and affordable
I first used lens.com about 9 months ago after getting a high price quote from 1800contacts. 1800contacts does offer free, quick shipping, but lens.com does not. However, considering shipping, the price of the transaction was still lower at lens.com, for the same lenses.
Google search and shop showed Lens.com has the best price and high user ratings.
When I initialy uploaded the wrong prescription the first call did to help so I gave the survey a 1 and was caled again but this time the follow up made my order a success
I was looking for a company that could get me an online prescription. The process was smooth to confirm my existing prescription was still OK.
However, The price quoted on the website for contacts was a bit misleading to me. It allowed me to reduce the number of boxes while keeping the same price per box quoted. However, once I got through the entire process, the discount went away because apparently I didn't have a large enough commitment. That wasn't clear early on so at that point I was so far into it, I went ahead anyway. Maybe that's their strategy? Something to watch if you're going to buy a small number of contacts.
Everything was great, contact prices are way too high but that's everywhere and that's why I'm glad I have the same prescription in both eyes!
Simple eye test to get your contacts order in a flash!
Very courteous workers as well that will help you if you got questions!
You advertise extremely low prices and then add on somewhere between 30 and 50% ridiculous fees. That's the last time I ordered from lens. Com
Took a bit longer than expected but this was most likely due to my anticipation as I was out of contacts and blind!
Received old lenses that expire within one year. It's 2024 and they were manufactured in 2020. Called customer service at Lens.com, and they said too bad, we don't sell fresh lenses, and we only guarantee one year before they expire. I said that I only wear my lenses once a week, so the 90 pack I received will expire too soon for me. Customer service said, oh well, that's our policy. I do not recommend Lens.com based on that disappointing experience.
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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
