LensablReviews 6,033

I sent my glasses in for them to add new sunglass lenses that were not prescription lenses. Once returned it was immediately evident that 1 lens was fit correctly and that the other was not as a squeak was made anytime you interacted with one side and you could feel the gap between the frame and lens when you interacted with the frames. I reached out to the company and sent the glasses back for them to tell me the technicians could not recreate the issue which was ludicrous to me. Now I have glasses that if you pick them up scream at you for doing so. Thank you so much Lensabl!

I found the website and completed entering my information easily. I had 3 frames to get lenses for and the process was easy. I received the first pair and it was easy except that I did not get one aspect of my request. I am currently trying to get this corrected and waiting for directions of how to send these glasses back and get the right prescription. The other two were confirmed as to what I wanted for each frame before the lenses were made. I am waiting to receive them to find out if they got it right. I would recommend using this site but I definitely say to check in when the frames arrive at Lensable to confirm your prescription and lease requests.

The lenses were scratched so badly lt made wearing the glasses almost impossible and the new lenses brought the viewing world back. Thank you.

Customer service is very important to me. I am impressed. There really is not much more to say. There was contact and responses when necessary. Responses were quick. I was even informed of every step of the process. Initially, my lenses didn't cut the mustard. So they told me they were remaking them. So they were perfect. I received them yesterday. They are awesome, and everything I expected them to be and more. I will be a loyal customer for life.

You just never know how orders will go over the internet. My fingers were crossed that this company would perform well. I followed all instructions and sent in my old glasses. After waiting longer than I expected I wrote customer service and asked about my order. They responded quickly, and told me that my order would take a bit longer because of the complexity of my glasses. I understood. They came shortly thereafter. I was pleasantly surprised at the outcome. I love them! I will be using this company again, and I'll be recommending them to my friends.

These Lensabl glasses are the worst glasses I've ever received. I paid $363.95 (with discount) for TOMS frames with my strong prescription, and upgrade to 1.74 and "Premium Lensabl AR with Anti-Fog." I expected thick glasses because I've had this prescription a long time, but the glare on my Lensabl glasses was so bad I can't even wear them on a Zoom call and would feel conspicuous in a grocery store. I have a very strong prescription and matched the specs of my last pair of glasses as best I could. I was horrified when the glasses arrived, with glaring reflective thick lenses set far back in the frame to exaggerate their thickness (rather than centering the lenses as all other specialists have done). Contacted Customer Service who said that for $272 ($204 w discount) additional dollars they will add AR to the other side and attempt to reset the lenses. I'm just not confident that for nearly $700 I will have a serviceable product. I am going to have the lenses re-made at a difference store I have confidence in. Writing this review for the next person with a strong prescription- If you have a strong prescription, don't make the same expensive mistake I did! Or, initiate a consult before ordering; customer service said that some upgrades for strong prescriptions are available but not listed anywhere on the website. I'm hoping Lensabl at least sends me a TOMS case so that for $363.95 I have the TOMS frames and TOMS case (instead of the cheap Lensabl case as a reminder). TOMS frames were exactly as described.

The site is really well laid out and the process of ordering is relatively pain-free. The experience that followed was less smooth. I created an account to be able to login and follow my order. I like that you have the different steps in the process displayed on the site. On two separate occasions, I logged into the site and NO ORDERS were associated with my account. At other times the order was listed immediately. The first step in the process was as far as my order ever showed. For seven calendar days, the order never moved. Nor did I receive any communication about the order. Then all of a sudden on the seventh day I received a shipping notice. It seems to me that you have some server-side issues with the database pulling the orders. Additionally, The multistage icons on the website give the impression that the customer will receive updates as the order steppes through the processes. This did not happen.