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Lensabl has a rating of 4.0 stars from 5,723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
I just received my glasses and can't say enough about the great customer service and the fantastic pricing of my new glasses.
A++
I got replacement lenses and am thrilled to have them. I hope to get more frames and lenses from Lensabl soon. Very happy!
Product good! But took a bit, they had to redo my lenses due to a lab issue. They were slow to communicate updates.
Slow responses.
It's kinda dumb that they request you ship the glasses without a case…. And if you do, they just keep the case. Bad.
My right lens is messed up. I close my right eye to read up close. The process was almost three weeks. Not impressed.
The prescription in the lenses received does not match prescription I sent to you. Very disappointed
Ordered 2 different frames with 2 different prescriptions. Everything was great and the glasses arrived quickly!
Thank you for the very good product and service. You kept me informed throughout the process. The packaging and delivery was clean and on time.
Products used:
Lenses for Bose
This was the first time trying an online service for my frames. I will use Lensabl again next time I need lenses for my frames.
This is the third time I have used Lensabl a and I am so pleased! I am so happy to be able to see and have my favorite glasses. Than you so much.
Top notch service. I received my glasses back quicker than I thought. So nice to have my favorite pair of glasses back on my face.
The ENTIRE experience at Lensible- from trying to figure out how to order to the eyeglass PIECES I got back in the mail about 8 weeks later has me on fire. These people could not find their butt's with one hand -let alone two. Want to call them about something? SOR-RY! They don't accept phone calls for ANY reason.
I sent in two pairs of glasses to these hacks. Either they or the postal service broke one pair of the frames. Accidents happen. I empathically stated, however, to at least be sure to return all of the frame pieces to me (they were steel frames that broke at a weld and I know a jeweler who could repair them). Lensible eventually sent them back, however, they only sent the bows and not the front portion of the glasses (I have been wearing glasses and am now 63- this was my favorite pair of glasses EVER and Lensible likely broke them and for sure only sent a few parts back.
Trying to get resolution has been met with the proverbial sleezy company "dodge": "Were not responsible for X, Y or Z" and "Send pictures" for proof that they did not polish the edges.
This company epitomizes every single thing a company can do to infuriate customers. Unless your idea of a good time fun is banging your head against a cinder block wall, DO NOT USE THIS COMPANY.
Tip for consumers:
Don't.
Products used:
If Lensable won't find a way to make the lenses I paid for, I will go to a local shop.
The lenses are terrible, distorted image. I have been using glasses for a decade and these are the worst I have used.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had my Bose glasses fitted with very warped and distorted with a prescription that they were fitted with.
Ordering and delivery were great but arm kept coming off frames. Arm came off when I was clearing snow and were destroyed.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I will never ever buy anything from Lensabl. I have yet to receive my order, I placed my order on September 6
As a repeat customer, I remain impressed with the quality of the product and the individualized and prompt customer experience. Well Done!
Haven't received anything from them but excuses for about a month... there a half step away from a scam
Easy process from start to finish...packing and shipping to Lensabl was easy and return of completed order worked perfectly.
My experience has been poor. I just received my sunglasses back after about four weeks. I have still not received back my regular glasses
I sent a pair of frames and my prescription and in a few weeks I had a great pair of eyeglasses with transition lenses. I wil use Lensabl again!
Excellent! Very supportive and helpful.
They would make lenses for my Denmark frames and at a fair price.
My second time using Lensabl and my second time loving what they do. Will be back for a third when needed!
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Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
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We apologize for any inconvenience caused by our policy regarding the shipment of cases and accessories. We kindly ask our customers not to ship their cases or accessories along with the glasses frames, as the case may become separated from the frames during the lens production process.
To ensure the safe arrival of your frames, we do offer free packing materials to customers who may not have the proper materials to ship their frames safely. We want to ensure that your frames arrive to us in the same condition that they were sent out in, and we take the necessary steps to ensure this happens.
Thank you for your understanding, and please feel free to reach out to us if you have any further questions or concerns.