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LensablReviews 5,829

3.6

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Maryland
1 review
0 helpful votes
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Love my glasses
April 5, 2021

Very happy w/ the new lenses in my favorite frames. Also included in the box a sturdy eyeglass case & as a bonus a little spray bottle of cleaner & a cleaning cloth.
I found the ordering confusing- after entering all the details, including my prescription, it was asking for 2 more measurements which I didn't know. On line chat was helpful.

Date of experience: March 5, 2021
Colorado
1 review
0 helpful votes
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Anti Fog is a joke
April 4, 2021

WE ordered Anti Fog glasses, paid extra for them and its a wipe that was given to us. It doesn't work and now I've spent over 200 dollars on a pair of glasses that cannot be worn at work with a mask. Its a complete joke. If this was what "anti-fog" was it should have been explained to me.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
California
1 review
0 helpful votes
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Glasses came back deformed, no resolution
April 4, 2021

I had them put in $200 lenses on my sunglasses and sunglasses came back deformed and no longer fit my face. They couldn't fix and refused to replace. Sorry to say but definitely wouldn't recommend them.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
Canada
3 reviews
0 helpful votes
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Fast, efficient service!
March 4, 2021

Sent my frames from Canada to get lenses installed. Easy to use online ordering system and clear instructions on getting the frames there and back to me. They received my frames relatively fast and before I knew it, I received confirmation that they were sending them back to me! The longest waiting time was actually getting them back into Canada but it may have been out of their control due to covid slowdown, etc. I'm using the glasses and now and can see clearly!

Date of experience: March 4, 2021
Hawaii
1 review
0 helpful votes
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Great glasses and service
March 4, 2021

Couldn't be happier. I'm impressed with the quality and service

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Alan's renewed glasses
April 3, 2021

I included a copy of the prescription in the box of the old glasses.
Some fool just tossed it out, then tried to deny that it was in there.
I had to go thru hell to get it sent to me from my optometrist, then over to you guys.
The order took forever after that.
But, when I finally got them, they were really nice.
Please tell whomever opens boxes to be more careful!

Date of experience: March 4, 2021
Washington
1 review
0 helpful votes
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Excellent Customer Service
March 4, 2021

I had corrective eye surgery a year ago. Since then I'd been introduced to the idea of blue light lenses. I discovered Lensabl had the ability to retrofit my old frames, and in a short time my glasses were returned in a very carefully packaged box. I'm excited to try them out.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Very Unhappy
April 3, 2021

I sent in my glasses 1/14 and did not get my lenses until 3/3. They broke my lenses at the lab and had to reorder new ones, I have my new lenses and now it feels like prescription is off. I want to return these and get my money back. Will not recommend this business to anyone or ever use it again. Would give zero stars if I could.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
New York
1 review
0 helpful votes
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Great quality and easy to do
April 5, 2021

Great quality and easy to do. I was looking for a company to put new lenses into my favorite frames. These guys had a very simple process and I love the results

Date of experience: March 4, 2021
Indiana
1 review
0 helpful votes
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4 star
March 4, 2021

I think the company is awesome. I follow the process and I got my glasses done. They response to enquiry as well.

Date of experience: March 4, 2021
California
1 review
0 helpful votes
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Waited almost 2 full months to receive my glasses back, after reaching out multiple times because the website was so inaccurate. Only to find once I recieved them that a decal on the front of the glasses is gone and making my $250 frames look cheap and used when in reality I havent worn them for 2 whole minutes yet. Very dissatisfied, hope customer service makes this right.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Colorado
1 review
0 helpful votes
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To long from start to finish
April 3, 2021

The process is to long. I sent in my frames overnight instead of waiting for the box. It still took five (5) weeks to receive my frames back from start to finish. Did not have in time for my vacation trip due to the length it took. The customer service stated it was due to lack of quality in replacing the lenses.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
California
1 review
0 helpful votes
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So-do experience
April 3, 2021

Processing time was long. Got an email that they had to re-do my lenses. Then an e-mail with tracking information that says I received my glasses-I didn't. No telephone number to call. The chat feature that is offered is cumbersome. Kept getting conflicting information. Finally received my glasses and so far they seem ok. But the time to get them and the communication, or lack of, will not make me a repeat customer

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Florida
1 review
0 helpful votes
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Too long
April 3, 2021

It took over a month from the time I sent the frames to your company to get them back! I did not realize I needed to check the box for polarized lenses. Who would make a non polarized sun glass lens? These days? So my options are to keep them as they are or send them back for another month and pay 30% off to make the lenses over which would cost me another hundred an some dollars thanks but no thanks

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Massachusetts
1 review
0 helpful votes
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Just perfect!
April 5, 2021

The lenses came out great! Perfect vision. I was skeptical having ordered glasses online in the past that had some distortion in the vision but these are great. Plus the case was an added bonus!

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
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Glasses
March 4, 2021

Ordered the glasses and was a little worried at first. Got email said they sent them back for quality control. Then start getting emails about how did I like them and sales adds before I received them. Sent a reply and customer service was great. Issue was explained with great follow up. Received them today and there great. Thanks

Date of experience: March 4, 2021
Georgia
1 review
0 helpful votes
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Almost...
April 5, 2021

The lens are spot on and just as I ordered. The process took a while, as the shipping to the West coast utilised USPS. I am upset that the hard case that I shipped my new frames in was not returned to me with my glasses. So far, I have not received a response to my inquiry and whether or not it will be returned to me.

Date of experience: March 3, 2021
Tennessee
1 review
0 helpful votes
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Won't order again
April 2, 2021

Sent frames for bifocal lense. Didn't hear back for several weeks and did not receive my order. Emailed and asked where order was. Answered they had broken the frames and had had to reorder. I didn't mind that, would have appreciated the update. Many weeks went by and didn't hear. Emailed them and asked where my glasses were. They replied they were ready to be shipped. I have received them, but the transaction from far sight to near is off. I can't use them to see near.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Oregon
1 review
0 helpful votes
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Thrilled with new lenses
March 3, 2021

Prescription is perfect and glasses were made and shipped promptly. USPS delivery took longer than expected, so I was really ready to get my vision back with this new prescription. Great service at reasonable price because I could re-use my nice frames.

Date of experience: March 3, 2021
Michigan
1 review
0 helpful votes
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The lenses are terrible
April 2, 2021

The lenses are terrible, distorted image. I have been using glasses for a decade and these are the worst I have used.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021