LensablReviews 6,059

Lensabl is one of very few Bose partners to equip Bose frames with presc. Lenses. The website allows for detailed configuration and the chat boosts the customer experience by direct (not a robot!) human answer. The ability for direct conversation was a key differentiator for the buy decision towards Lensabl and accelerated the custom order of lenses only (no frames needed). Order was place on Dec. 23rd '20, shipping on Feb. 5th '21 and pack received in Germany on March 10th '21 with tracking by USPS. It is worth noting that Lensabl made an exception to shipping outside of the U.S. The lens quality in material, crafting and packing is outstanding, perfect condition. The lenses require a very gentle but firm hand to snap into the frames. They are made to fit perfectly tight. Packaging includes a nice leather frame box and cleaning kit. Payment was clear and instant using Paypal. Very attractive discount was applied, so the effective price point is very competitive. Custom orders do need time to process and - given the manufacturing process of curved lenses for Bose tempo (close to impossible) with transition vantage - the order completion time is very acceptable. 100% happy German customer and many thanks to Megan, Rhinna, Jayme, Ann and all the folks on the team for making this possible. Expect more intl. Orders to come as Bose doesn't seem to have a lens partner in Germany.

I sent my glasses in for them to add new sunglass lenses that were not prescription lenses. Once returned it was immediately evident that 1 lens was fit correctly and that the other was not as a squeak was made anytime you interacted with one side and you could feel the gap between the frame and lens when you interacted with the frames. I reached out to the company and sent the glasses back for them to tell me the technicians could not recreate the issue which was ludicrous to me. Now I have glasses that if you pick them up scream at you for doing so. Thank you so much Lensabl!

I found the website and completed entering my information easily. I had 3 frames to get lenses for and the process was easy. I received the first pair and it was easy except that I did not get one aspect of my request. I am currently trying to get this corrected and waiting for directions of how to send these glasses back and get the right prescription. The other two were confirmed as to what I wanted for each frame before the lenses were made. I am waiting to receive them to find out if they got it right. I would recommend using this site but I definitely say to check in when the frames arrive at Lensable to confirm your prescription and lease requests.

The lenses were scratched so badly lt made wearing the glasses almost impossible and the new lenses brought the viewing world back. Thank you.

Customer service is very important to me. I am impressed. There really is not much more to say. There was contact and responses when necessary. Responses were quick. I was even informed of every step of the process. Initially, my lenses didn't cut the mustard. So they told me they were remaking them. So they were perfect. I received them yesterday. They are awesome, and everything I expected them to be and more. I will be a loyal customer for life.

You just never know how orders will go over the internet. My fingers were crossed that this company would perform well. I followed all instructions and sent in my old glasses. After waiting longer than I expected I wrote customer service and asked about my order. They responded quickly, and told me that my order would take a bit longer because of the complexity of my glasses. I understood. They came shortly thereafter. I was pleasantly surprised at the outcome. I love them! I will be using this company again, and I'll be recommending them to my friends.