Lensabl

I love my glasses. I shipped my frames to them, lenses were put in quick and I had them back within 2 weeks of shipping them out. The only issue I had was my original frame case was not returned.

The lenses I received are nice and of good quality but it is unfortunately not what I ordered. I also had noted that I wanted to keep the original pair of lenses and they were not sent back to me.

Love the goodr option for prescription lenses this is my 2nd pair since Jan wanted a spare pair for work!

Very easy process to send in one's own frames for new lenses. The quality of the new lenses is very good. I love this service because I love wearing different glasses to fit my mood.

On August 18,2021 I ordered replacement single vision sunglass lenses for my ovvo optics Stratus frame. Approximately five weeks later the sunglasses arrived. After a couple of weeks I noticed to two concentric circles on the left lens (sort of like looking down on an inner tube), between the circles there were production scratches. I returned the frames for a redo, at my cost. It took about six weeks for the frames to be returned. The delay was blamed on "failure to pass quality inspection." When the frames finally were returned they were returned with rose tinted lenses, not brown tinted lenses as I ordered. The frames were again returned on December 1. They were received by the company on December 6. I was told they would be expedited. After two weeks I sent several email inquiring of the status of the redo. No one bothered to answer my email. I then went to their website hoping to find a telephone number but, to my surprise, there was a notation that the order was "missing information." Specifically, the prescription. I was never even notified of this supposed missing information. Why it was missing I do not know as the lenses were made twice. It has been over four months since the initial order and I still do not have my sunglasses. The cost of the lenses was $186. Return postage was $22. The cost for frame replacement is $390.

Two months ago I sent in my old eyeglasses for new tinted Progressive lenses but received single vision, non-tinted ones instead. (The error turns out to have been largely my own.) I contacted "Alex" by email who sent me a return label. I sent the glasses back and had several email exchanges with him to ensure the order would be properly filled this time; this took some time (up to a week at one point) but Alex was helpful and I believe worked to ensure I would get what I wanted (Progressive, Sunglasses G15 tint Level I, CR39 material). I confirmed in a reply to his latest email two days ago that this is what I wanted. An hour after sending that email, my eyeglasses arrived! Surprised, I opened the package and found once again the order was incorrectly filled (single vision-- properly tinted this time-- but NOT Progressives!) I emailed Alex immediately requesting another shipping label but I have not heard back from him (as I said, there has often been a delay for which Alex has been apologetic.) I sense from Alex that he (and Lensabl) is trying to make this right. I will need to send the glasses back one more time. My only major criticism so far is how long it takes for an email response to my emails. When I finally receive my properly filled order I will be able to write a positive review...