LidsReviews 149

Tried to return a hat, which I purchased two of different sizes, and decided to keep one.
Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion.
Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.

I ordered multiple hats online wanted to return a couple hats so I went in the Lids store to return the hats. Lids employees where first extremely rude and wouldn't take back the hats because they said they don't take back online orders in store. I then said that sounds a little crazy. Employee got very loud with me saying I don't make the F I got rules go to another store or complain if you have a problem out of nowhere.

Was shopping for hats. Asked for help to see hats on top level. Girl was too busy on phone then was annoyed that I wanted to see hats that couldn't be reached without a step ladder. She kept asking if that was all? So, that she could get back to her social media. Very bad customer service at Orange Park Mall.

The stitching was horribly miscentered. Contacted customer support and get cut off every time. Way too expensive for this!

This fraudulent compony is ruining my life. Prices are too high! ONE TIME I FOUND RATS IN A STORE. When a package got delivered it was open and my hat was destroyed and I couldn't get a refund. Horrible $#*!ing company its horrible jesus will kill u if u buy from here god is good god is great.

Everytime when I'm coming the shop is closed at a Hollywood mall. What a stupid service. Ist's Saturday 19 o clock

Lids really sucks at their customer service and I will never order from them again in life, I order a Jersey back on Nove 26 2021 get a shipping order for the beginning of December then a week later that changes to the week before Xmas then that changes to Jan 17 2022 then that changes to feb2022 I'm over the bs at this point give me my money back and you will never get my buisness again a Jersey that was suppose to be a Xmas gift smh pissed to the Max

The worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned.

The Lids online has a layout that has no good assistance. Lids don't even have support that is trustworthy and it's difficult to keep track of your order online. It fits perfectly with the Lids stores that always have rip offs and rude people. Two rude boys in black shirts and blue caps are mocking people for no reason as they go into Lids sports store and make fun of more people in there in Palm Desert, CA. Lids is a fake.

If i could have given you a 0 on the rating i would have! I went to Lids in the Jefferson Mall on Christmas Eve to purchase a couple of hats! I ended up getting 4! 3 of them i had names put on so i had to wait to pick them up, i was told it would take about an hour or so which was fine because i had a few other stores i needed to go to anyways so I didn't mind waiting at all! I ended up coming back in about 3 hours to pick them up! When i get there to get them the line was literally out the door they were super busy! The gentleman handed me my 4 hats i look at the one on top and it looks great so I didn't even question the other 2! When i got out to my car i look at the other 2 both of which were messed up and looked terrible! 2 of the 3 hats that i had names put on were completely unacceptable they had long threads and one had a kink right in the middle of the name so i couldn't even fix that one without messing up the whole name and taking a chance on it coming unraveled! Not only am i a loyal customer but i spent $160.00 there today and i am completely unsatisfied! I will not be returning to this lids in the future! They were supposed to have offered anyone who spends $50.00 or more in store a free gift in store only which i was not offered period and i spent 3 times that amount!

Bought two hats for $66 including shipping. Hats were cheaply made crap made with cheap materials. I had the joy of paying them $18 after my "Refund." Real scammers here. BUYER BEWARE!

When I bought on sale items on website, each items provide easy 90 days free returns, so I bought lots of items in case the jackets size wrong. But when I tried to return some of them, no way to return. I went to the store, a lady chected me that the manager left earlier today, and come back the next day and I can get fully refunded. But no way, the store manager is rude and said ha has nothing to do with returns. And also websites changed no retuns, I still has pictures about free returns clause when I bought them. This company is a lier!

Fix your online shipping 3 weeks is disgraceful. Take pride in your business. Ordered sep2. Free shipping not worth it

Employees (male and female)were really not good people in general. Talking about a female customer's voice that it was too deep. Talking about customers from Mexico. Though, McAllen area is 99.99% Mexican and employees themselves are Mexican American. Told me I can become a member and get additional 20% off merchandise for $5. And employee did not give me my membership benefits. I'm really tired of companies that just play the game with people. I understand it's a business but most don't care about customers. I will never again go to Lids unless I know an employee of theirs is a good person.

Cristin had great customer service, she was very polite, and helped fix the issue in a timely manner;

I purchased a $50 gift card as a father's day present and we went to use it and they said their system no longer accepts their own gift cards. I want my $50 back. We will NEVER SHOP there again.

Got wrong size hat and online it states you can go to the local store to return or exchange just to find out the cant do anything about it bc i did not buy directly at the store so they told me to follow return protocol on line that ended costing me $9.99 to return or exchange out of my own pocket even though the company had originally charged me $4.99 to have it shipped to me. What a joke. Not to mention that they had a handling fee and taxes that ended up costing me $37.10 to begin with that Im only receiving $19.00 back on. Their value of integrity is not good at all and i will never but from their on line store again. Be aware

I ordered a sweater on Dec 12 as a xmas gift. When they sent a confirmation they said it would not arrive until Jan 19. I contacted them immediately. The customer rep said she could not respond but that someone would get back to me soon. I waited three days and called again. The rep said they would cancel the order and refund my money but that it would take 3-5 days for the credit to appear on my credit card. The following day I got an email saying they could not allow the refund because the sweater was customized. I pointed out that the rep had already agreed to give the refund. If the original rep had cancelled when I requested the customization would not have come up. When I was told I was getting a refund I bought another sweater elsewhere. I am a senior and can't afford to buy another sweater that I don't need because the company did not respond in a timely fashion.