Lids

Cristin provided me with excellent customer service! I will continue shopping at Lids.com! I wasn't aware of shipping time but it was made right.

Lids really sucks at their customer service and I will never order from them again in life, I order a Jersey back on Nove 26 2021 get a shipping order for the beginning of December then a week later that changes to the week before Xmas then that changes to Jan 17 2022 then that changes to feb2022 I'm over the bs at this point give me my money back and you will never get my buisness again a Jersey that was suppose to be a Xmas gift smh pissed to the Max

I ordered my son a hoodie and socks from lids.com for Christmas. Was due to come the 20th. Still waiting.

5 days to put a hat in a box and ship it? Don't pay for 2 day air shipping, it seems as though it is via hot air balloon not plane.

They want 10 bucks to return a 20 dollar hat. They used to take returns at the store but now they are separate companies. Stay away.

Email i sent to lids.com:

Order #xxxxxxxx. The item in question was an embroidered Yankees hat for my cousin that just recently found out he was DIAGNOSED WITH CANCER. Your company decided to embroider the wrong size hat.

When i received the item i called immediately, having to wait 20+ minutes on hold. The agent was very apologetic, and said she will send me an email within the next several minutes with a shipping label to return. She advised me that as soon as it scans from the post office to call back and can escalate this issue to have the same hat of the correct size embroidered and rush delivery shipped to any address i specify - she guaranteed it would be there before Christmas.

While the agent was very kind, she lied to me about the email. It was not sent in several minutes and called back an hour later, having to wait 30 minutes on hold for a representative. The female agent I spoke to had zero empathy, was short with me, and said it gets sent from "some other company" and could take up to 24-48 hours!

I ended up getting the email 12 hours later and shipped the item out the following day. I called as soon as i saw it scan from the usps tracking, waiting another 30 minutes for an agent. This agent also could not care any less, could not promise anything and just told me "we'll get the item out asap". I begged him to please do what he could, since the first agent i spoke with PROMISED ME THIS COULD BE DONE. He took down the alternate address for shipping (i wonder if he even wrote it down!). He told me he would send me an email confirmation - none was ever sent.

I ended up giving him a lesser gift from another company, since now it was less than a week before Christmas and no time to order a custom item. I spent $165.63 over three orders this holiday season and I'm afraid it will be the last.

Today is January 3rd. I just received and email saying my credit card has been refunded for the hat, no word ever of the correct hat being rushed for delivery and shipped as was promised to me. It is nice to know all your customer service reps are liars, or maybe that is your company policy to make them do so?

Fix your online shipping 3 weeks is disgraceful. Take pride in your business. Ordered sep2. Free shipping not worth it

I ordered a ton of items ranging from hats, shirts, sweatshirt, and shorts from Lids (21 items to be exact) and paid for my items. I then placed a 2nd order for another couple of items I overlooked on my first order including 1 shirt I had ordered with the original order. About a week later I had not received any correspondence since receiving the original "thank you for your order" auto-response. So I sent an email from my account page asking for the status…Lids sends me an email stating "Thank you for contacting us. You should receive a response within 24 hours". Well 3 days go by with no response so I go on the website and auto chat with a customer service rep only to find out that my order was cancelled because none of my items were available when I ordered them. She said "This usually happens when we have an incorrect count in our inventory, or if the item was damaged when we tried to fulfill your order." And that my credit card was not charged for this item. Well this would make sense (kinda…in this day and age you cant track inventory better than this, come on!) albeit said that this is the way they conduct online business except for the fact that the duplicate shirt I ordered about 15 minutes after this order has been fulfilled and already delivered! So I ask to speak to a supervisor who comes on to basically say that there is nothing that can be done and that it was just the way the Lids inventory/warehouse system works. However, she DID say my card had been charged and would be refunded once the system/warehouse clears the status of my order but couldn't give me a definitive date (remember, I placed my order 10 days ago) on when I would receive the refund to my card. I would have at least expected some type of offer to at least try to keep me as a customer since I was "attempting" to spend several hundreds of dollars with their company but I guess they could care less. So to show my appreciation I will forever take my business elsewhere. I just hope that I can find another hat and clothing retailer locally and/or online since we as consumers have a very limited choice in this area. Congrats Lids on losing a faithful customer.

The stitching was horribly miscentered. Contacted customer support and get cut off every time. Way too expensive for this!

Cristin was extremely helpful. Even though my purchase was defective, she was very apologetic and helped process my return.

Cristin had great customer service, she was very polite, and helped fix the issue in a timely manner;

I bought 4 caps from Lids and they canceled them because they were out of Stock And they didn't refund my money

I ordered an in-stock item, a cap, with standard delivery in 5-7 business
Days, shipping confirmation by email. Eight weeks later: no shipping
Confirmation, no order status, no date, no merchandise, no money back...

I did get the opportunity to write to customer service: over a dozen emails.
What happened: I wrote asking about my order, they "escalated" the order.
Whennothing happened, I cancelled my order, and asked for my money back. They
Apologized for the delay, and appreciated my business and loyalty, and my
Fandom.

I cancelled my order again, and they assured my they were doing everything in
Their power to get my order filled, and truly appreciated my etc. etc.,
Including my fandom.

Twelve days later, I cancelled again -- first they couldn't help me as they
Didn't have enough information on my order. (The order and incident numbers
Were in the subject of the mail, in the form and format their mail help system
Provides...)

So resend, pointing these numbers out -- asking for my money back once again.
They "escalated" a request to have my order closed out. But they can't give my
Money back right away, for some reason to do with their order system. They are
Busy appreciating my patience, though.

Six days later, I ask about my money, and ask for a date for my money to turn
Up, and that I will ask PayPal to give me my money back, as they haven't
Delivered for eight weeks.

They tell me: if I do complain to PayPal, I won't get the money back from
Paypal, as "the refund will be rejected by their system".

So they have the money, don't send the merchandise in the agreed time, don't
Give a date for the merchandise to turn up, don't honor a cancellation, and
Tell me that a PayPal refund request will lead to my not getting my money
Back.

PayPal did eventually get me my money back.

If you are looking for a particular cap, go somewehre else. If you have money
You want to lend them for a while, and enjoy aggravation, go right ahead and
Order.

I bought a jersey from lids.Com it was exactly what I wanted

Do yourself a really big favor and go somewhere else. Absolute garbage company to deal with.