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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
View ratings trends
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

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Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

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Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user kellib57
Florida
1 review
1 helpful vote
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March 21st, 2020

You should be-able to tell if it is an adult rating or a teenager. I'm hearing teenagers are rating life 360 low so the app gets dropped by Apple. It's a wonderful app. By the way. Thank you

Thumbnail of user sashab11
New Jersey
1 review
1 helpful vote
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April 29th, 2017

This app used to be good but a couple of months ago it barely updates anymore it freezes and it only updates rarely, i gotta say it sucks now big time.

Thumbnail of user sapphireg2
Turkey
1 review
1 helpful vote
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April 14th, 2019

Is your husband cheating on you? Then, It's Not the Time to Mourn, but the Right Time to Act

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Thumbnail of user melissaa67
New Jersey
1 review
5 helpful votes
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June 7th, 2017

This shows that I leave work every day to a location in the middle of no where. How is this possible. My husband asks my I keep leaving work. It only happens at work.

Thumbnail of user terris165
California
2 reviews
3 helpful votes
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January 12th, 2019

Unreliable, inaccurate and they steal your money if you go Premium or Driver Protect. I did the free trial for Driver Protect and then paid a year for it because my husband was going on motorcycle trips and I wanted emergency contacts/services to be notified if he was in an accident. They took my $69.99 on 10/22/18 and it didn't show as Premium on my phone. So I went to monthly service for $7.99 for my two groups. They wouldn't refund my $69.99 so I cancelled the monthly services and told them they better make sure my annual service stayed on there since they wouldn't refund it. It has now dropped off my service in January 2019 and they still kept my $69.99 DO NOT pay these people any money. My friend, who was in my group, was in an accident when I had the Premium service and it did NOTHING! No notifications, no emergency contacts! RIP OFF, TOTAL RIP OFF'S! You can see from my pictures that I now have Basic service even after they took out $69.99 in December, along with 4 other payments of $7.99. My next step will be the BBB.

Thumbnail of user thomasp300
Norway
1 review
2 helpful votes
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February 13th, 2019

Spyfix6 allows you to know completely what's happening on different instant messaging platforms including WhatsApp, Skype, WeChat, Viber, Facebook, LINE, Snapchat, Yahoo Messenger and so on. You could monitor chats, conversations, profile pictures, stickers, emoticons, audio messages, photos, videos, etc.
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Forensic File Recovery Expert
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Cheating Spouse Problems

Thumbnail of user deb1242
Hong Kong
1 review
24 helpful votes
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November 24th, 2014

I installed the free version of this app and later decided it was not something I was utilizing, so I uninstalled it. Today I happened to turn off my GPS on my phone and when I did so I got a warning that Life360 could not function correctly with GPS off. I looked back in my list of apps to see if I'd missed something, but there was nothing there(obviously) associated with Life360. I went to their support webpage to find contact info to ask them about this. What a surprise (not). Their contact link is disabled, there is no phone number, and I'm sure the snail mail gets thrown away. So I'm left with some sort of tracking / info -gathering piece of software on my phone that I can't get rid of. I will slam these people in every review site possible. DO NOT INSTALL THIS ON YOUR PHONE unless you want to be spied on.

Tip for consumers:
If I could give less than one star, I would.

Service
Value
Returns
Quality
Thumbnail of user donc78
Canada
1 review
9 helpful votes
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August 24th, 2016

Thank goodness I was laying in bed beside my wife at 4am when she noticed my GPS signature galavanting around the city. This could have gone wrong in so many ways.

Thumbnail of user joelh207
Alabama
1 review
0 helpful votes
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September 6th, 2020

This program used to provide a service for responsible parents and teens. It provided accurate enough location but for us was more a safety issue - rough driving and cellphones being picked up (texting - not hands free use). However, because of a teenager tik tok campaign to remove the App (it can already be circumvented by the teenager who ‘wants' to). The company has either stopped providing any reliable data - for a little over a year it has been increasingly inaccurate about my own driving example: picking up the phone, hard breaking and speed - most of which isn't reported at all. It has ended with a so-called 10-mile bubble which teenagers can create around their actual location (surprise! No ones in the center of this bubble just somewhere). Oh and I forgot, they "Claim" all their no-longer functioning features work inside the bubble?

Our family shares all our information with each other. It wasn't purchased to be a ‘spy app' for us. So, as the person who pays for an App to benefit the entire family - Beware, this has become a garbage App!

I also point out. If an App is designed to stop providing its intended purpose, one which it's actual customers pay for, then the company must be paid more for some other purpose...

Thumbnail of user roser63
California
2 reviews
0 helpful votes
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September 27th, 2021

DO NOT SPEND YOU HARD EARNED MONEY on THIS APP! The app does NOT work, you can NOT contact them only through email and they do NOT respond. THen tried to cancel and that does NOT work. I have to cancel my CC in order to stop the auto deduct. This is a SCAM and DO NOT PURCHASE...
From a hard working, single Mom of 5.

Tip for consumers:
DO NOT

Products used:
N/A

Service
Value
Returns
Quality
Thumbnail of user angell112
Texas
1 review
15 helpful votes
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February 28th, 2018

My boyfriend questioned me this morning about why i left my house at 3:24 and came back 10 minutes later. It showed that i was on foot and went two blocks from my house. I was asleep all night.

Thumbnail of user frederickh36
Washington
1 review
3 helpful votes
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May 20th, 2017

My spouse (age 77) went to a convention. The two days she was there, Life360 showed her Iphone6 going into a nearby mall parking lot around 10:30 pm. The phone next appeared at another point in the same parking lot around 4 am. It stayed in the parking lot and finally returned to her room around 8 am, when she and the lady she was sharing a room with got up and she removed her phone from the charger where it had been plugged in all night. Essentially the same story for both nights. This is total bull$#*!.

I have subsequently walked through our neighborhood (2 miles a trip) on several occasions since she returned home. I carried both her Iphone and my Android. The app seems to know when I am moving, It gets beginning and ending point accurate, but hasn't a clue the actual route I followed. Have doubled back on my self, changed routes, stopped long enough for the app to hopefully catch up. Good luck with that. This morning I stopped on the beach two blocks from my house and after 5 minutes, learned that I had been there since 6:30 pm last night. Really?

Eventually it did catch up, but since I am foot traffic, how long does it take?

I will say that for routine trips, it will track driving trips to and from church, work, etc. So if it is only good while you are moving - 35mph or better, how reliable can it be.
And under overcast skies, forget it. It's best guess until the weather clears.

Thumbnail of user chriss1122
Colorado
1 review
15 helpful votes
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April 27th, 2019

Our family of 4 has used this app for the past 3 years. With two teenage boys, it has been life saving at times. It has brought peace of mind and awareness when most needed. A month ago, I would have given it 4-5 stars. It was occasionally inaccurate with location but would fix itself in a matter of a few minutes. The app went through an automatic "update" about 3 weeks ago and has been nothing but a hot mess. The alerts for people arriving/leaving a saved location, runs 15-90 minutes behind real time. It will alert more than one time for the same thing. It used to give you the ability to pull up family members and see a visual time line from when they left home, to when they arrived at a location, with a circle and the number 1. Then the next travel line, with a circle and the number 2... and so on. So at the end of the day, you could see your child's traveled path cleanly and concisely. NOW it gives you the travel lines, in no particular/directional order and has a small dot for every time the vehicle stops for more than a few seconds. NOW, at the end of the day you see a bunch of lines you can't make sense of and 20-40 small dots (in no sequential order). You can't tell the difference from a true destination "stop", to a red light stop, sitting traffic stop, drive through stop. If you want to try and solve the screen full of lines and dots, you better allow a couple of hours. Useless

Thumbnail of user katiew57
Illinois
1 review
14 helpful votes
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October 18th, 2016

I don't believe the app is entirely incorrect. I think people use it as an excuse. My husband and I have had the app for almost a year. It shows him in the direct route of work but always stopping for 7 to 15 minutes suposeably stuck in traffic. Then I hear traffic is bad, there was an accident, the train etc...
It's very sad that a tramp cannot find her own man and has to be such a home wrecker and that two people have to lie and comit infidelity constantly. Granted I don't blame her totally. I blame my husband. I've been nothing but good to him and have made his dreams come true. I just wish they would stop the games and he needs to pick and choose now. I have wasted so much time and money on him. When ever I question him about why he us stopped he turns the tables and starts blaming me and my jealousy. Then he says you know this isn't accurate. Now this last week he left the house and it showed 10 minutes of a jump before it tracked him. I believe he had his phone turned off. The phone never jumps as soon as you leave the house. Then it showed him being stuck by a park for 20 minutes which is on the way to work off the road. What a SNAKE. Now I find out that he is probably messaging and talking to her on Jabber I am still not sure what Jabber is. Is it like IM Messenger? I am so sick to my stomach over this. We just got back from a lovely trip and to do this!

Thumbnail of user jerryw463
Minnesota
1 review
0 helpful votes
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June 6th, 2021

After they have you money the is no customer service, I was unable locate my son or teenage son. Multiple emails sent requesting assistance, advised me to request a refund through apple the would not help. No refund was issued, apple Corp advised me to get my refund from LIFE360, the are part of TicTok a China software company. Why in Gods name are we downloading a China software application in our phones? Do NOT PURCHASE THIS SOFTWARE APPLICATION.

Thumbnail of user dalaciew
Oklahoma
1 review
0 helpful votes
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May 4th, 2020

It will hack you and is terrible. It ruins relationships with parent's. It over all sucks, i am a parent and im warning other parents out there not to get it.

Thumbnail of user embb
GB
1 review
1 helpful vote
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November 2nd, 2018

For no rhyme or reason it chooses not to update status. Very frustrating... my wife waa on way to station. Full mobile coverage. But the app decided not to update status even after trying 15 mins

Thumbnail of user garyk526
Florida
1 review
10 helpful votes
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January 23rd, 2021

Daniel F. I couldn't agree with you more! I ABSOLUTELY HATE this app. My wife is constantly asking me, why I don't call her when I go outside on a break at work, because Life 360 is "Sooooooo accurate" This App is a complete joke. If you're in a relationship that you cherish, DO NOT DOWNLOAD Life 360, or it could end up ruining it all!

Service
Value
Quality
Thumbnail of user catherinep131
Michigan
1 review
6 helpful votes
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August 5th, 2019

Worst app I've ever used works randomly and also says I'm places I've never been says I'm down the street when I'm at home says I've left when I haven't and is tearing my relationship apart DO NOT DOWNLOAD!

Thumbnail of user garyh382
Maryland
1 review
9 helpful votes
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August 16th, 2018

Apparently when I am at the gym, I am in California. I live in Wyoming. This app is very inaccurate on many occasions and sometimes it will not move at all even when you are somewhere far away

Thumbnail of user christya5
California
1 review
15 helpful votes
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June 19th, 2015

The whole idea of installing this program was to rebuild trust in my marriage... this program falsly indicated my texting at all hours of the night and morning to roughly 5 address locations in an approximately 200 mile radius of me. The number part of these addressed are non- existing, however the street name, city zip are all on the map. The program also falsly stated my logging on and off several times! When I called their support, the rep walked me threw some of my set-up that could have made a problem. I GOT THE SAME READINGS AGAIN! When my spouse called to inquire on this, the life360 tech indicated this was an ACCURATE READING! I'm devistated! I'm in bed, asleep! I feel like I need to go spend an insane amount of money to prove the inaccurate readings off my phone! Now I look even more guilty because I turned off my location and don't join my circle anymore... WHAT'S THE POINT? IT MADE THINGS WORSE!

Thumbnail of user anaisg
California
3 reviews
6 helpful votes
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May 16th, 2016

This app says im almost 20 miles away from where i really am,
This app ruined my relationship because of the false information my boyfriend was receiving. Thanls alot Life 360

Thumbnail of user traceys72
Ohio
1 review
0 helpful votes
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May 9th, 2017

I just got this app. It tells me my daughter is somewhere that she's not and it doesn't give me updates until she's home. So aggravated. She's starting to date and I need an app that works!

Thumbnail of user brentj43
Pennsylvania
1 review
2 helpful votes
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February 13th, 2020

This site worked well for months. The last two months months it shows my wife leaving work and going to some crazy places in the middle of the day. Deleate this app now its crap.

Thumbnail of user kellyt835
Rhode Island
1 review
0 helpful votes
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March 31st, 2022

I downloaded life360 because my child had to walk from and to school and wanted to make sure they got there and back safely while I had to work. Due to certain issues I could no longer afford the membership. I cancelled back in NOVEMBER 2021 I have all emails still to show when it was cancelled. When I reached out to them to inform them that they were still charging my card they asked for proof and that's exactly what I did. NOW WITH ALL THE PROOF I GAVE THEM 7 SCREENSHOTS THEY CLAIM THAT I "CANCELLED" IN MARCH? HUH HOW WHEN THE EMAL CLEARLY SHOWS 11/22/21 735AM IT WAS CANCELLED? NOW THEY WANNA ARGUE ABOUT HOW IM LYING!? HOW I GAVE Y'ALL SO MANY SCREEN SHOTS WITH ALL THE INFORMATION. HOW LOW CAN Y'ALL GO! SERIOUSLY! Then gave me back 1 refund and said that's all they can do because of "strict policies" PLEASE YOU ALL KNOW EXACTLY WHAT TOUR DOING. AND THAT'S WHY YOUR RATINGS ARE SO LOW BECAUSE Y'ALL PLAY TO MUCH..

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#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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