• Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Reviews (510)

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Reviews that mention popular keywords

life 360 (56) customer service (22)
Thumbnail of user stellavillalon3
Texas
1 review
2 helpful votes
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April 13th, 2023

Sometimes it says I'm on places in the middle of the night which I'm not.
I think my cell is making connections with other wifi. It'll also say I went across a freeway which obviously you can't do hummm
Calls them short trip

Thumbnail of user acpattyb
California
1 review
2 helpful votes
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December 25th, 2020

Dishonest people may not like this app because it's gives accurate locations and driving routes but HONEST people should have no issues with the app. It's all about safety in this unpredictable world. Plenty of free features my family has been using it about 3 years now.

Thumbnail of user danielf428
Hawaii
1 review
106 helpful votes
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January 13th, 2020

About to get a divorce or kicked out of my house because of this App. Keeps showing me leaving work and going to an area from anywhere between 20 min to several hours. It shows a straight line, not following any roadways. My wife is going crazy thinking I have a Mistress in that neighborhood. If I could get my hands on someone from Life 360 responsible for this they would be in deep trouble.

Thumbnail of user irener91
Texas
1 review
3 helpful votes
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March 21st, 2020

Great app. Gives me peace of mind when i can see where everyone is at. And if they break down, it lets my know there exact their location. Gives me speed updates, low cell phone battery. I believe the people who are giving it a bad rating are people who don't want to be tracked.

Thumbnail of user brio2
Australia
1 review
4 helpful votes
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February 17th, 2020

Title is clickbait, however far from my point. Honestly tho it can tear families apart, supposedly to build trust and for safety but the temptation to stalk your fam is automatically losing trust. Not sure what caused this generations need to be safe when our parents didn't even have this $#*!. The fact that one review says it almost broke up their marriage goes to show how unreliable and unpredictable this app can be. At the end of the day, it is technology which $#*!s up no matter how advanced it is, so therefore is useless. The fact that you would want to stalk your teenager is disgusting. You were once a teenager too, and you had the freedom to live it without being tracked 24/7 by your parents and family.if your teen is ruthless, i suggest adjusting your parenting style because chances are its you not them. Would not recommend, only prisoners should have a tracking device on them.

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Value
Shipping
Returns
Quality
Thumbnail of user lynnc217
Illinois
4 reviews
8 helpful votes
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May 28th, 2019

I tried it for 2 days, cancelled the App. 10 days later they pulled $69.99 out of my PayPal account. I never gave them any financial information to access it. They have no customer service phone number, will not return emails..

Thumbnail of user ethanb96
Ohio
1 review
6 helpful votes
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March 22nd, 2020

Life 360 sucks it sometimes never works, and gives you wrong locations. There is way better things to keep your kids safe without using an dumb app. Don't get this app and there is really no good tracking apps at all.

Thumbnail of user anaisg1
New York
1 review
18 helpful votes
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July 12th, 2016

Your stupid app is ruining my relationship.
Thanks a lot life 360.
You give False notifications.
There's been tons of times me and my boyfriend fight because your app says we are in different places..

Thumbnail of user mariap187
California
1 review
26 helpful votes
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November 17th, 2017

Hello, I paid $2.99 for Life360 Plus. Do my other family members need to pay as well for me being able to see them? I'm trying to track my son, but it says "No network or phone off", but he has his phone on and is connected to internet!
On the app it even says that the last time his location was updated was a week ago...
Could someone please reply to this? Thank you.

Thumbnail of user shannont15
Canada
1 review
18 helpful votes
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December 14th, 2015

I submit to you my resentment and anger as a result of the information fallacies you have provided to the love of my life. We both signed on to your app to ameliorate our real time knowledge of our respective whereabouts. On several occasions your poor excuse for software provided not only inaccurate but implausible or impossible location information. Close shop now. Your irresponsibility causes havoc. Before anyone else has to waste time explaining your inaccuracies to someone who means EVERY THING to them, shut it down.

Thumbnail of user erins4
Maryland
1 review
9 helpful votes
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August 31st, 2011

Dear all users,

Please be aware that the sex offender portion is not kept up-to-date. I have been trying to contact the company for weeks concerning this matter and have not been able to reach anyone. I personally know two people listed on the app who are no longer registered sex offenders. Sadly, as great of an idea as I think the app could be, the irresponsibility of life360 is coming to light. I would recommend using your states registry to find accurate information, rather than use this product.

Thumbnail of user sandyb440
Oklahoma
1 review
7 helpful votes
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June 1st, 2020

This app invades everyone's privacy, what happened to parent-child trust? The app doesn't even work! My daughter was at home next to me and the location said she was 8 miles away. I have officially deleted the app and our relationship has gotten so much better. There are so many better ways to know where your child is without having a tracking device.

Thumbnail of user janetb2054
Texas
1 review
2 helpful votes
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March 11th, 2023

I've had this for years. It worked great but in the last year it's spotty. I posted a negative review before and it started working again. Now it doesn't. They made some changes and they were not an improvement.

Products used:
Tracking app

Service
Value
Quality
Thumbnail of user charlesm745
Colorado
1 review
4 helpful votes
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November 7th, 2019

Twice it has shown me in places I was not. Once showed that I shut it off when I didn't at the most inopportune times. Likely getting divorced because this app is unreliable! Class action lawsuits? I hope so

Thumbnail of user mr310
Texas
1 review
7 helpful votes
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May 6th, 2019

I have three teens and loved this app when they were new drivers. Got woken up tonight by an alert that one had left home. FREAKED OUT! Went and looked... everyone is in bed. Sat up about 45 minutes calming my racing heart and got the alert that they were back at home. Definitely not reliable. Glad it woke me up though, someone would've been in huge trouble had I seen that "trip" and believed the app to be accurate!

Thumbnail of user miak105
New York
1 review
0 helpful votes
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September 30th, 2023

This app drained my battery so fast that it's unbelievable. Even as a parent, this is just an intrusive and unnecessary app. It's also inaccurate and mostly shows the wrong locations. If you want to see where your children are, just give them a call or text. You don't need this horrible app. Trust me.

Service
Value
Quality
Thumbnail of user larryk64
Florida
1 review
8 helpful votes
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April 7th, 2017

This app has almost destroyed our marriage. It's accuracy of where you actually are, start and stopping times and enabling/disabling the app are poor, to say the least. My wife had to follow me on almost a daily routine trip to 'accept' that I was not lying about my whereabouts. And we have the upgraded package. You will see many reviews describing similar 'nightmares' with this product.

Thumbnail of user michelleb749
California
1 review
6 helpful votes
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May 31st, 2019

Had this app to track my teen daughter. Worked great for 8 months, speed and phone use. Now shows all drives as walking. Customer service keeps telling me she has turned off the driving detection. Shows the same on my phone which is never off. Poor customer service and will probably delete this app. Sad since it was great at 5 stars, now not worth 1/2 star.

Thumbnail of user leol84
Virginia
1 review
6 helpful votes
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December 9th, 2018

I usually stay awake longer than my girl, but one night I fell asleep really early. What should've been a non-issue almost became a relationship-stopper when my paranoid girlfriend kept checking the app and kept seeing my avatar move around my area. She thought I was speaking and seeing some other girls, even though I literally don't talk to anyone else besides her.
In the end, when she was finally about to break up and hang up on me, I got a notification from my Galaxy Watch, that displayed how long I had been sleeping for and showed it to her. It was because of this that she finally relented and believed me. Be very careful with this app.

Thumbnail of user bobz18
Oregon
1 review
0 helpful votes
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September 13th, 2016

Called customer service since I cannot now turn off the crime dots. They could not help me, I wrote a bad review now the program will not even track one of my family members. It is full of bugs. Although when and if it works its great!

Thumbnail of user leah34
Texas
3 reviews
34 helpful votes
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March 20th, 2020

Parents, do NOT download this app. If your kids are learning to drive and they get in an accident, Life360 will sell this information to insurance companies and your child's insurance will be higher than it should be. It also does not show the right location. You could be at work and it will say you're 30 minutes away or something. For me, when my mother goes to work, around the time she arrives at WORK, it says she's arrived at HOME and vice versa. It's honestly a very bad app. Don't Download It!

Thumbnail of user brendas1177
Wisconsin
1 review
7 helpful votes
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January 28th, 2021

The app Life360 works well. As a female who travels alone worldwide, the app makes it easy for my family to know exactly where I am. If something were to happen to me, there is a shot that I can be found. My teen has the app too. When his car broke down in the middle of the night, we were easily able to find him and help.

We do not use the app as a way to spy on each other but instead as a way to stay safe or help one another.

Products used:
The app.

Service
Value
Quality
Thumbnail of user juliew101
New Jersey
1 review
5 helpful votes
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October 25th, 2016

Got this app because I thought it would be good for safety. Then I found myself checking up on my bf of 2 years. Turns out it was showing him up in places in he claimed he was never in. Also, showed him he was turning his phone on and off. We have had numerous heated discussions regarding this and now I have a hard time trusting him. I love him and want to trust him! Guess this app is not a good one for us. Don't use this app because it gives unreliable information. Trying to get my $60 refunded. Julie

Thumbnail of user hannahb267
Canada
1 review
23 helpful votes
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March 12th, 2020

I think this is a horrible app because now parents think it's a good idea to force their kids to get it and spy on them. Build trust with your kids, this app invades your privacy too much and I'm sure having it would feel like you are being watched 24/7 which you basically are. It tracks your location at all times, how much time you're there and keeps it in your history so other (usually parents) can see everything you do.

Thumbnail of user vikkio2
Vikki O.
Georgia
1 review
6 helpful votes
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August 9th, 2018

This app worked well for several weeks, but now it's just berserk! It updates randomly (but not very frequently), and indicates impossible locations, like, in the middle of a road at midnight, when he's standing right in front of me in the kitchen! Right now, the app shows my son as being in our home - but he is at least 15 miles away. In addition, the app has not updated for 9 hours, so it's pretty worthless. I'm going to have to cancel it...

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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