• Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user treyk4
Alabama
1 review
14 helpful votes
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December 14th, 2014

Unreliable at best. This app is not what you need if you're keeping up with kids, loved ones, etc. Not only does the app report people "can't be located" often, it then blames the person, not their garbage app. I had both phones that we had this app installed on sitting side by side. Life360 showed one 3 blocks away and couldn't find the other. After going through the troubleshooting list it gives you and finding nothing on the list applied I sent an email asking customer service what was the deal. A week later I'm still waiting for a response. Garbage app, garbage customer service, just skip this useless waste of time.

Thumbnail of user teresam692
South Carolina
1 review
13 helpful votes
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August 31st, 2020

At what point does it end? A site I thought was made to help parents maintain parental control yet whining children who apparently have something to hide pitch a fit and therefore a service I pay for no longer provides what they advertise. The fact my children are on 360 with me means they are allowed to do more because I can feel safe in knowing their status and surroundings. Alot can happen and go wrong in a 10 mile radius. Life 360 has become nothing more than a disappointment that has fallen victim to screaming toddlers.

Thumbnail of user yogis1
New York
1 review
1 helpful vote
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March 16th, 2017

We used the app for a while and found it helpful. However, I requested them to cancel my premium service over 10 months ago but they keep billing me every month. They have taken a happy customer and over $4.99 a month have turned us into someone that is going to be negative about them forever. Is $4.99 a month worth it Life360?

Tip for consumers:
Make sure you know how to cancel the premium service. A simple please cancel does not seem to do the job.

Thumbnail of user pricelessw
Texas
1 review
3 helpful votes
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January 28th, 2019

I can understand not wanting to answer phone calls, but seriously, I couldn't even submit a contact form for support. If we can't figure out your app and you don't have someone to help, then do you honestly think anyone wants to attempt further use of your product? Here's the answer: NO.

Thumbnail of user jeffm1509
Colorado
1 review
3 helpful votes
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December 1st, 2021

Reasons to avoid:
- It requires way too many permissions
- They sell your information to 3rd parties who in turn sell your driving history to insurance companies
- uses more background processes than almost any other app on my phone.

The rest of the reviews on here have the bugs covered pretty well so I wont beat a dead horse. Dont waste your money and risk your personal information being sold to the highest bidder.

Value
Quality
Thumbnail of user jeffreyh65
Illinois
1 review
6 helpful votes
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January 24th, 2017

This app is for helping you make sure your family is safe. And it does a great job of that. I love the new drive tracking features too, as Inhave two boys both in some stage of getting their license.
Btw, GPS doesn't work indoors, which is why it can be a little inaccurate at times.
If you have dating issues, insecurity issues, trust issues, please stop telling people this app is bad... you're using the app for the wrong goals.

Thumbnail of user ricardor14
Texas
1 review
13 helpful votes
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October 28th, 2015

It is a good way to spy on my wife, but the other day she accused me of being in a town 25 miles away at 3:41am and its weird cause the time calculation matched up. I explained how i was abducted by aliens because I had no better way of explaining my self. She then tried running me over with a car for "cheating" on her. Wow! Thanks life 360, now I have to bail her out of jail.

Thumbnail of user reginaldz
Texas
1 review
0 helpful votes
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December 30th, 2022

Sometimes it's easy to get caught up in so much in your life,that you forget other people face problems as well.keyword "Other people" my car got stolen,the storage facility called the police on me,got my car towed to a Walmart parking lot and got the police called on me again, and Then Live 360° sent out a "Respectable,genuine guy "Twine" and this guy didn't flex or flinch about my situation, he was their to help, he was just doing his job.Great service is hard to find and Webster needs to make this guy the Poster Guy of "great Service", I gotta tip my hat to him,keep up the good work bro...360° needs to give him a raise the way yalls reviews look.lol jk

Products used:
Roadside assistance

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Quality
Thumbnail of user helenl157
South Africa
1 review
5 helpful votes
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December 7th, 2018

We live in a dangerous country. Earlier this morning it showed my 13 year old son (who slept over at a friends house) leaving the house at 02:15 and walking straight into a wooded area in a dangerous part of the city. We left searching for him, unleashed a massive manhunt and contacted the police as he wasn't answering his phone (because it was 03:00 in the morning) only to find that he was fast asleep. We woke up a whole neighborhood, wasted precious time of the police and accused our son of lying. This app should be reported somewhere as it does more damage than not knowing where your loved ones are.

Thumbnail of user davidc2715
GB
1 review
23 helpful votes
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February 17th, 2020

The app used to be pretty precise. Now everyone is jumping everywhere. I dont live with my gf or my kid but it will randomly update their locations to my house at something like 3am and zip them back to their locations. It's currently showing that inaccurate location as I write this. I cant recommend this in good conscience to anyone as an especially paranoid person would go nuts about stuff like that. Find a different app.

Thumbnail of user billm1214
Maryland
1 review
6 helpful votes
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January 21st, 2021

My parents force me to use this app so they can keep track of where I am at all times. The problem is, I'm an adult and they are still insistent on using it to keep tabs on me. The data it collects is also usually incorrect, and I feel like I have less safety, security, and privacy with my entire family and this corporation being invasive of my personal life and where I go.

Service
Value
Quality
Thumbnail of user nw98
Florida
1 review
3 helpful votes
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May 2nd, 2020

This app was awesome for my daughter and I while she was in college. As a theater department student not finishing rehearsals until midnight, she asked me to download to make sure she got to her car safely. She went to an etremely crowded college and was often forced to park far away. Many nights she was forced to walk alone late at night and this app made us both feel better. I'm assuming many of these bad reviews are made by kids who don't want their parents knowing what their doing, but I'm happy to show an example where it was helpful.

Thumbnail of user nicolec95
Alabama
1 review
10 helpful votes
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June 23rd, 2016

It can be off a couple of blocks, or over ten miles. The times can be off by 1-3 hours. It once told me I was 15 miles away from my house for an hour while I was sitting on the couch. It showed my husband and I 2 miles apart when we were together! Great argument starter.

Thumbnail of user stacys130
Texas
1 review
11 helpful votes
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September 14th, 2018

This morning my son asked why Daddy went somewhere at 5 in the morning. I checked the app and it had my husband somewhere from 5-6 am when in fact he was asleep at home right next to me. How in the world does the app just make this stuff up? So disappointing. This needs to get fixed if we are to be able to trust it.

Thumbnail of user megb173
Florida
1 review
2 helpful votes
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February 17th, 2021

The app itself is very great, and helpful for all families to have in times of serious need. I have experienced many cases, myself, where Life360 is used for the opposite. Having teens download the app installs distrust from their parents into them. Personally, my family overuses the app to the point where it's not normal, and it's very weird. Life360 allows members of your circle to see your driving route, your speed, the times you were at places, and always where you are. The app in itself is great, when used correctly. May other people have problems with this issue, too. I think that Life360 should install a timer for people viewing other's locations while on the app. This will let parents look at the location for a reasonable amount of time, only when needed, or if something like Crash Protection goes off. It will block off how frequently that parents can view the location.

Thumbnail of user tyraw1
Florida
1 review
18 helpful votes
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August 28th, 2018

The app needs to be fixed ASAP. It's showing on my partners phone that I left the house at 3am and didn't return until an hour later. When in fact I was at home beside him. This app was causing a lot of trust issues within my relationship. Because how can a GPS app be wrong right. It took me coming here and reading the reviews for my partner to believe that this app is stupid $#*! hell. And other people have had the same experience. I would not recommend this at all..

Thumbnail of user casens
Missouri
1 review
3 helpful votes
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January 1st, 2017

I had used this app for my daughter since she's been hanging out with a lot of friends recently. She hasn't gone anywhere she's not suppose to be, but it seems that someone had hacked and was following my daughter around late at night in the parking lot. It started becoming a reoccurring problem and we didn't know what was happening, so we tried different things like deleting this app, that's when the problem stopped. I do not recommend this app to anyone if you care for your child's safety.

Thumbnail of user michaelt3537
Texas
1 review
1 helpful vote
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November 27th, 2022

I have had this app for about 4 months now and it's given me nothing but problems. I am 17 and on probation, I have a 7 pm curfew, and I can't leave home without my parents. This app was supposed to make my life easier, but it has done nothing but give the wrong location, randomly stop sharing my location, say I made a trip when I didn't. This app has made my life a living hell.

Service
Value
Quality
Thumbnail of user paulaa110
GB
2 reviews
20 helpful votes
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January 16th, 2020

I've been using this app for a while and it's always been really accurate but the other night in the middle of a bad storm it says I left my house at 1.30 in the morning and walked a 15 minute round trip via an unknown location! I didnt even leave my bed! This has now caused my boyfriend to think I'm up to something and I've no way of proving my innocence! I've emailed the 360 company twice now and had no response from them! This is so frustrating and causing huge problems in my relationship! Wish id never downloaded it!

Thumbnail of user melb79
Georgia
1 review
8 helpful votes
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March 30th, 2017

This site shows my husband in the woods at various times, when he is supposed to be at work. When I questioned him he sent photos to prove where he was. Recently it showed him in close proximity to a strip club at the time they close and had him there for almost 2 hours. After consulting a detective who was ready to start a full blown investigation I noticed it showed him near the club again at 11 in the morning. It didn't show him driving there just showed him near (each time). I called him and he was at work... either he is manipulating the app or its wrong. This needs to be fixed if its wrong or I foresee many marital problems arising from it. And of all locations to show a strip club! We got this to keep up with the kids and now its causing problems.

Thumbnail of user ac883
Florida
1 review
0 helpful votes
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October 8th, 2020

My family has used this app for several years. I raised 3 girls and it has definitely gave me a peace of mind knowing they are safe and where they tell me they are going. I don't use it to spy like some people think parents do. There are a lot of sick people in this world and if something were to happen to one of my family members I can trace where they have gone to. It has only glitched a hand full of times and certainly not enough over the years to give a bad review. Recently someone stole my sons phone and I was able to go straight to the location and get the phone back with this app. No crash detection does not work but I can track how fast my new drivers drive or slow. Which helps me guide them.

Thumbnail of user angelias5
Florida
1 review
2 helpful votes
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August 11th, 2017

My log says my husband took a trip at 3am twice yet he was home because when I opened the map it said home, this is a problem and will create a big problem. Would you guys please fix this my daughters phone is always accurate what's going on... thank goodness for wives and husband's who know better I love this app it's just that thank be blessed

Thumbnail of user naiahc
New Jersey
1 review
3 helpful votes
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March 24th, 2020

Don't use these apps, reach out to acephanthom at gmail. Com. He has the highest success rate. I went through infidelity at the toughest time of my life because i was really ill and my ex still cheated on me. Talking to this Pi made me see everything and now i feel happy that i am no longer in that toxic marriage.

Thumbnail of user noahj51
Florida
1 review
1 helpful vote
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December 20th, 2020

Over the past few months, I literally lost all confidence in the reliability of this app. It used to work properly with no issues and then after a few updates it's an inferior app. It doesn't even function properly anymore and doesn't update when one of my drivers leaves a place or arrives to one. They keep updating the cosmetics of the app which I could give a rats butt about while at the same time degrading the basic functions of it. It's so laggy and slow now and I have an iPhone 12. I don't know how some people are ok with this app but I'm definitely switching over to one of the newer and upcoming tracking apps.

Service
Quality
Thumbnail of user jh630
Denmark
1 review
5 helpful votes
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August 27th, 2017

This business sends unsolicited spam mails en masse. Anyone can sign up with any email address, and they have no system in place to actually confirm that email address. The result is that innocent people are being bombarded with emails of the original customer trying to recover their password, which is of course impossible. And if you write them about this, you get a dumb, automated answer from a computer, no human involved.

And it is all easily and completely avoidable by having a system that would confirm the email addresses that people type in. But they chose not to implement that.

Awful company.

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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