• Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 110th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user billf20
Washington
1 review
7 helpful votes
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July 15th, 2014

Loaded Life 360 Family Locator on 2 identical Windows phones. With both phones in the same house, one phone showed the correct address while the other showed a location 3 blocks away. "Update" did not improve location!

Thumbnail of user tishar1
Georgia
1 review
3 helpful votes
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February 22nd, 2015

I'm out meeting people/strangers nearly everyday... I'll take Safety over Privacy. I love that my people know where I'm at. Log on to Work circle; log off when done.
My husband and I love the Grocery List.

Thumbnail of user tobyr60
Israel
1 review
1 helpful vote
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January 28th, 2021

My partner in another country can not locate me from time to time and although it works sometimes 75% of the time it fails, so since the malfunction is irregular it is hard to address and Life360 support has be useless

Tip for consumers:
do not use

Products used:
Like360

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Thumbnail of user dougw41
Illinois
1 review
10 helpful votes
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June 11th, 2017

My boyfriend Doug Woods had this app put on our phones. Two inaccurate trips showed up on my phone when I was house sitting for my parents this last week. He is now convinced that I am cheating on him, when I was simply at my parents house. We are breaking up due to this stupid app (after 9 years together). Thanks for that, Life360. Signed Connie O'Neill

Thumbnail of user chyynab
North Carolina
1 review
14 helpful votes
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August 27th, 2019

I am a 16 year old girl && this app has ruined any fun that I have. My parents made me download this app but it's useless I cant do anything g without them knowing. I tell them.my every move but it's like they dont trust me. For all parents do not make your child get this app. Cant enjoy my teenage years with this app.

Thumbnail of user jeremyp109
GB
1 review
3 helpful votes
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May 1st, 2019

Installed and set up ok. After 1 week I'm uninstalling and seeking alternative. My son's been home for over an hour and I just received an alert that he is leaving school. I would not trust this app to keep my dog safe let alone my kids.

Thumbnail of user bobb676
Kentucky
1 review
8 helpful votes
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February 22nd, 2015

Clearly this app isn't reliable because it said my sister was in Florida. Except she wasn't, her phone was definitely in Ohio.
These kinds of mistakes are completely unacceptable. We thought someone had stolen her phone and gone to Florida, or worse, taken her as well. Don't trust this app, it's a complete JOKE.

Thumbnail of user oliviah614
New York
1 review
2 helpful votes
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September 16th, 2023

Every day my bf comes home asking a million questions because life 360 shows that I'm all over the place, running through bushes even. The other night it showed I had left in the middle of the night for a couple hours. Yet on my end his looks fine. I don't get it. Sometimes it is just zig zags all over the place. I'm looking into a different app. It was reliable for a while with this kind of thing happening a couple times a year, but every day is getting ridiculous.

Value
Quality
Thumbnail of user johnp381
Georgia
1 review
13 helpful votes
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May 28th, 2016

As a single parent of a 15 year old I thought this app would give me peace of mind when I am not home. But I cannot get it to give me consistent notifications. It told me my son just walked into my house at 4:18 in the morning. I went to check on him and he had not left the house. I feel Life360 should fix their app. That or they are creating false alerts to get you to resubscribe. Either way I am not a pawn. I will monitor my child without Life360. Completely unreliable. I would not be surprised if this app causes divorces. They say greed drives innovation. These guys do not care about you. They just want to make money. My advice? Remove the app from your phone. It is a stupid app. Trying to cause problems in my home.

Thumbnail of user stephaniem2088
Colorado
1 review
2 helpful votes
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August 8th, 2021

My dad was in a rollover accident a couple days ago. Life 360 sent an alert to our circle saying his phone could have been in a collision or dropped his phone and said we should try to call him. My mom and I both tried calling and no answer. When I looked to see where he was he was 6 minutes from my work. So my friend and I jumped in her truck and life 360 took me to his location. He was in an accident. I had arrived before the police and ambulance all because life 360 had alerted us. I will recommend this app to everyone!

Thumbnail of user vincentb60
California
1 review
3 helpful votes
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December 20th, 2016

This is the beginning of the end. Now you can keep track of your spouse, your significant other, and spend your entire day looking at their location every 15 seconds. For your kids? If they're under 15, maybe a good idea. Otherwise, just another way to ensure massive resentment in a relationship.

DO IT. YOU KNOW YOU WANT TO.

Thumbnail of user adalinej2
GB
1 review
3 helpful votes
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February 26th, 2020

I was going to track my wife's movement due to the late nights she just started doing. I later got this app and it kept hanging and was not giving me precise locations. I went searching for solutions and other app that can work well, till I found spymie ltd. they are a company specialized in things of this nature. They found a way to permanently hack her location so I can view it in real time and gave me access to other parts of her phone like calls and so on. I advice you email them for assistance. Use info@ spymie. Com or visit the website with www.spymie. Com and speak to a representative

Thumbnail of user pappyo
Kentucky
1 review
14 helpful votes
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April 14th, 2018

I've been a Life360 user since September 2017. I moved from Florida to Kentucky in December 2017. Accuracy for my location was right on spot until I moved one mile away on April 1,2017 but Life360 keeps trying to say I'm still located at the old residence when I'm home. In addition, it started showing trips (2 miles or less) even though I never left the house.

Thumbnail of user soulessg
Washington
1 review
6 helpful votes
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May 14th, 2016

This app is horrible, it showed my boyfriend leaving his house at 215 in the morning gone till 558 am when he arrived back at his house. He never left his house. It puts doubt where doubt doesn't need to be. Don't use it if you value your relationship.

Thumbnail of user marshae41
North Carolina
1 review
2 helpful votes
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November 15th, 2020

I really like the app. It helps me keep up with where my husband and daughter are, and helps them keep up with me. It's not always completely accurate. Sometimes it will ping off another tower or something and show you've went somewhere when you didn't. That's rare, but it happens. Usually when it does happen, it will show a straight line instead of the road you supposedly took. Using the app is better than having to call to say, "Where are you?" all the time. They can tell when I leave work, since it's never at exactly the same time, and that way they aren't interrupting me in the middle of finishing up or talking with a patient. If you are using it to keep track because you don't trust someone, you have bigger issues than this app can fix, but to keep up with each other for safety and convenience reasons, it's a great app.

Thumbnail of user mariom133
California
1 review
14 helpful votes
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January 28th, 2019

Destructive to your marriage! App keeps showing I take off in the middle of the night for quickies at different locations near my home!
Wife is contacting divorce lawyer.
I would like to slap the sh%t out of the inventor.

Thumbnail of user elisej41
Texas
2 reviews
0 helpful votes
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April 21st, 2021

So pleased I had this app on my new Apple 12 phone ($1000). Seems I accidentally dropped my phone while grocery shopping and so I asked customer service if someone had turned it and they said no. Got home and remembered the Life 360 app. Used it to track the phone to a house where police met us nearby and got the address from us. They doubted the accuracy of the app and gave us a report for insurance but said they would knock on the door just in case. We were all amazed that the people gave the police the phone and they returned it to me. The officer said they had never seen an app be so accurate. It was such a great ending and wouldn't have happened without Life360. Thanks!

Thumbnail of user russella90
Texas
1 review
6 helpful votes
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December 17th, 2020

Life360 ruined my marriage. My wife and I will be divorcing because of this app. It placed me at the hotel that is over 100 yards from the IHOP where I was having breakfast. This is not an isolated incident. It has misstated my location on ther occasions also. Save your relationships; don't buy the app.

Thumbnail of user saras104
North Carolina
1 review
45 helpful votes
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December 10th, 2015

I am on a business trip, and this morning I got a call from my husband telling me that he is leaving me because life360 said I left my hotel room and went several blocks away from 5:02 to 7:02 this morning. I was asleep in my room with my phone beside me, but how do I prove that to him? This unreliable app may have ended my marriage of 16 years.

Thumbnail of user michells3
Pennsylvania
1 review
7 helpful votes
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January 16th, 2019

This app has ruined my family. It constantly shows my son driving at 80 to 100 mph causing my husband and I to yell at him for speeding. He swears he's not speeding and I want to believe him. We kept saying the tracker shows you were speeding. Then I read all the other reviews showing the speed inaccuracies. Wish I had read them earlier.

Thumbnail of user suzyy3
California
1 review
4 helpful votes
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February 17th, 2018

This is the most INACCURATE app around. Now, it does occasionally get it right, probably because it is a frequently visited location. But if you want something you can truly depend on, look elsewhere! But then again. It is FREE!

As for people saying that the inaccurate information is ruining your marriage, then you already had marriage problems! An app does not make/break a relationship!

Thumbnail of user jills462
Wisconsin
1 review
3 helpful votes
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October 21st, 2020

My boyfriend was out riding his motorcycle, and had been for hours. Then I received the call that everyone dreads, he had been in an accident. He was unsure exactly where he was, he was on a country road. I quickly pulled out life 360, and it gave me directions straight to him.
Thank you life 360... that was one thing less to worry about on that stressful day.

Thumbnail of user michelleg1551
North Carolina
1 review
0 helpful votes
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December 2nd, 2021

I know me and my fellow teen friends wish life 360 didn't even exists. I mean a tracker really? I think it's so ridiculous that we have to have something like this to make our parents feel "safe" I know good and week back then no one had this or had any knowledge of it Life 360 shouldn't be a thing nor any other tracking app honestly so sad!

Thumbnail of user artd2
Illinois
1 review
6 helpful votes
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May 1st, 2012

Some how this site started to send me texts and there is no way to stop them or tell them I am not interested in their serves. I have to pay for texts so getting messages i don't want is like stealing from me. I texts me about 5 times a day and has been doing so for several days.
How the heck do I opt out. I am not a child and not married who the heck wants to keep tabs on me?

Thumbnail of user robertb2904
Florida
5 reviews
3 helpful votes
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March 24th, 2020

This app consistently gave false info about our whereabouts. I would be sitting with my son and check Life360 for my daughter and it would show that my son is around 20mi away from where our location was. Would also get frozen quite frequently and not work in some areas of town

Tip for consumers:
don’t completely rely on it and maybe try to improve honesty and communication with your kids before trying this app.

Products used:
Their basic free package

Service
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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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