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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
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How would you rate Life360?

Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user shellyr274
Iowa
1 review
0 helpful votes
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July 24th, 2024

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Date of experience: July 24, 2024

Thumbnail of user billscherry81
California
2 reviews
3 helpful votes
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May 13th, 2024

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2024

Thumbnail of user peterm3044
Australia
1 review
2 helpful votes
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September 15th, 2023

Avoid this app. Have screenshots of previously visited locations updating throughout the day to say different locations. Hours can go missing with no records of locations. Customer service were useless and blamed the phone however same issues on multiple phones. Also location was reading perfect for every other app.

Service
Value
Quality

Date of experience: September 15, 2023

Thumbnail of user stevenr2022
Canada
1 review
1 helpful vote
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October 12th, 2023

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst.
Beside giving you answers that are very rude and useless, they truly have no clue what to do.
I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic.
Too bad because the app and accuracy are pretty ok (not great)

Service
Value
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Returns
Quality

Date of experience: October 12, 2023

Thumbnail of user johnny9love
Wisconsin
1 review
1 helpful vote
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March 12th, 2024

I had been use Life360 for many years. It is working OK, sometimes bad. Get less functions than before, so Life360 want to force free user to pay. I don't mind to help pay... BUT $14.99 per month is way too much...!... If $14.99 / year many people don't mind to pay and Life360 will make a lot money... But ther're not that smart. So, may be Life360 think we can't live without... I bet some similar App. Will show up soon...!

Products used:
Life360

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2024

Thumbnail of user janetb2054
Texas
1 review
2 helpful votes
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March 11th, 2023

I've had this for years. It worked great but in the last year it's spotty. I posted a negative review before and it started working again. Now it doesn't. They made some changes and they were not an improvement.

Products used:
Tracking app

Service
Value
Quality

Date of experience: March 11, 2023

Thumbnail of user miak105
New York
1 review
0 helpful votes
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September 30th, 2023

This app drained my battery so fast that it's unbelievable. Even as a parent, this is just an intrusive and unnecessary app. It's also inaccurate and mostly shows the wrong locations. If you want to see where your children are, just give them a call or text. You don't need this horrible app. Trust me.

Service
Value
Quality

Date of experience: September 30, 2023

Thumbnail of user cherylr1199
Texas
1 review
1 helpful vote
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November 7th, 2023

Used my gold membership for the first time ever. Locked out of vehicle. They said about an hour for help (I'm in the middle of town) but ok no problem. Then when the time arrived for my "help" to be there I got a follow up message that they would be there in ANOTHER hour. Again, in the middle of a busy town with lots of other services. I feel they are not sending anyone and simply waiting me out. Also, when I contacted them and said I was female, in a now closed business, and it would be dark, they suggested I call 911. Thanks f######

Service
Value

Date of experience: November 7, 2023

Thumbnail of user anniemous444
Oregon
1 review
0 helpful votes
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August 6th, 2023

Either you turn on notifications or you get a launch screen every time you open app life360 making it sound like I will miss really important info if I don't allow notifications. Turn on notifications and they are constantly reporting low battery status for each member of circle. I don't need to know this. Will never pay for the app. Just want to occasionally know the whereabouts of circle members and for that it reason the app is merely sufficient... but mostly it's annoying.

Date of experience: August 6, 2023

Thumbnail of user oliviah614
New York
1 review
2 helpful votes
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September 16th, 2023

Every day my bf comes home asking a million questions because life 360 shows that I'm all over the place, running through bushes even. The other night it showed I had left in the middle of the night for a couple hours. Yet on my end his looks fine. I don't get it. Sometimes it is just zig zags all over the place. I'm looking into a different app. It was reliable for a while with this kind of thing happening a couple times a year, but every day is getting ridiculous.

Value
Quality

Date of experience: September 16, 2023

Thumbnail of user ericap398
Illinois
1 review
0 helpful votes
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June 12th, 2023

I paid for platinum upgraded took my money refunded it and canceled my membership another yahoo company that wants to argue that they didn't take your money and you canceled your subscription so I suggest finding a better app I saw life360 is not what they say...

Products used:
None they canceled membership without permission

Service
Value
Shipping
Returns
Quality

Date of experience: June 12, 2023

Thumbnail of user leoc275
Ohio
1 review
0 helpful votes
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August 7th, 2023

I have Life360 and it's sometimes reliable, but there have been several instances where it shows that I've taken drives all over when I've been at home. It says that I went to locations that I have never been to. I've reached out to tech support but they were unhelpful. Can't say I'm too thrilled with this app.

Service
Quality

Date of experience: August 7, 2023

Thumbnail of user rossc249
Australia
1 review
0 helpful votes
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August 11th, 2023

Doesn't provide up to date location information. It's 11pm, and still says I'm at a place I passed on the way to work at 9am this morning. If you are relying on this app to keep your kids safe. They'd be long gone by now. Uses excessive battery power.

Tip for consumers:
Nope

Products used:
Garbage

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2023

Thumbnail of user andreaw1018
Illinois
1 review
0 helpful votes
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August 25th, 2023

Life 360 has been saying I have been out and about in the middle of the middle at various places around where I live. I get up for work at 3am but now my ole man thinks I'm fooling around and when you go to customer support it will not let you send a ticket through. This app is janky.

Service
Value
Shipping
Returns
Quality

Date of experience: August 25, 2023

Thumbnail of user angelan1019
Virginia
1 review
0 helpful votes
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January 19th, 2023

Not dependable
I feel it will get a lot of children in trouble and adults with it's unreliable gps system They need to shut down this app. It caused me to almost have a heart attack when it sent a update saying my mother was going 85! I called straight away and thought something was wrong for her to be going that fast. And she said no way was she going that fast. My mom works five minutes from home said it took her 20 minutes going 85 mph. Really? Shows she is still driving when she is home. My Waze app works way better than this. Only if they did location tracking for family members then it would be on point

Service
Value
Quality

Date of experience: January 19, 2023

Thumbnail of user scottc1989
Florida
1 review
2 helpful votes
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August 16th, 2022

What kind of business will not offer a partial refund even if you cancel one day after the annual renewal fee hits your credit card? Do not pay for any memberships to this app. Life360 gave no warning that a subscription renewal was imminent and charged my card as "Apple. Pay". It took the better part of the day deciphering and searching the internet for what this charge was pending to and after I found out and Life360 responded to me, the payment went through before I can go in and cancel my subscription. Not very forthright of them, so 'buyer's beware'.

Tip for consumers:
Don't use this app. It will drive you nuts.

Products used:
Life360 GPS app

Service
Value
Quality

Date of experience: August 16, 2022

Thumbnail of user kellyr866
New York
1 review
8 helpful votes
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February 19th, 2022

The accuracy with Life 360 is usually pretty good when it's working - but that's not often - they changed the format of the app that show dimensional objects, instead of aerial shots like it used to show. I am a gold member - doesn't notify you upon impact, like it states.

Also, I needed to change my billing and Apple ID, which they're not able to help me - which I find very hard to believe. So in order to continue to see my service as I am unable to sign in to my old account - I guess my only choice is to cancel my credit card, which is an inconvenience. Very disappointed in their customer service.

Service
Value
Quality

Date of experience: February 19, 2022

Thumbnail of user shannonb278
Texas
1 review
1 helpful vote
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October 29th, 2018

It's really crazy how sometimes it works great and then other times it has me and my boyfriend about to break up.it used to work good, but something happens.In the photo below it shows him going multiple times through what is a lake. Obviously he isn't going through a lake to go to someone's house. There are tons of discrepancies. It has caused me more issues than peace of mind.

Date of experience: October 29, 2018

Thumbnail of user lilithb7
Arizona
1 review
9 helpful votes
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July 9th, 2021

Anything the app is supposed to do, it doesn't do. It's just an extra trash app. It's supposed to track your family until each other where you are but the GPS always stops working always. My phone won't even track me. It says I've been home for like 3 months no matter what I do with the app. Then they want you to pay ridiculous fee just so that app can keep not working.

Tip for consumers:
Find a different site that will work

Products used:
It's an application not a material item

Service
Value
Quality

Date of experience: July 9, 2021

Thumbnail of user mrsa5
New York
1 review
4 helpful votes
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May 21st, 2017

Numerous errors. Always showing people leaving and arriving, set locations whenever the app feels like it. Also, showed a 96 mile trip (actually only 55 miles} driven in all of 2 minutes! Stay away from this website. This gives no true accuracy! Use alternatives such as Find My Friends.

Date of experience: May 21, 2017

Thumbnail of user brendac387
Nebraska
1 review
13 helpful votes
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November 11th, 2019

When we first downloaded in May 2019 it was very accurate & showed even the slightest turn or curve someone took. Last couple months it shows us quarter mile from where we are, shows my husband never leaves his office when he goes to lunch 3 blocks away, shows trips "as the crow flies" (rather than the route taken), and doesn't update location for minutes to hours. Not sure what's going on but I pay a subscription price, would expect it to be accurate.

Date of experience: November 11, 2019

Thumbnail of user paulaw61
Texas
1 review
5 helpful votes
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November 6th, 2017

If I want to know now where my child was 4 days ago, this would be a good app. As soon as I started paying for it it stopped working. More worried about little bats or candy corn falling down the page around Halloween then actually telling me where my 16 year old driver is. I've 'contacted' them twice and still no response.

Date of experience: November 6, 2017

Thumbnail of user jessr68
North Carolina
1 review
13 helpful votes
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January 18th, 2020

The app used to work great. Now it's showing phantom trips that no one is taking. And showing members of my family in different locations when we are all in the same place. This never happened before. What's up?!

Date of experience: January 18, 2020

Thumbnail of user rosal338
GB
1 review
2 helpful votes
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September 25th, 2017

I have been using for more than 4 years. It helped me twice to locate my son's phone, lost somewhere in Kingston. Also let me know when my son reaches or leaves school. This was important when he was 11 but still good to know.
No big issues. Good app.

Date of experience: September 24, 2017

Thumbnail of user kristie105
Michigan
1 review
9 helpful votes
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September 12th, 2017

This app is ripping apart families!? Wow. Obviously trust was an issue before this app. We have 4 phones on this app. 2 married adults and 2 teenage children... no issues with app or trust! It's been great. I did notice tonight location is off on one child's phone. Not an issue with trust simply thought someone may have stolen her phone. Humans ruin marriages and relationships not apps!

Date of experience: September 12, 2017

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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