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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
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Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user jills462
Wisconsin
1 review
3 helpful votes
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October 21st, 2020

My boyfriend was out riding his motorcycle, and had been for hours. Then I received the call that everyone dreads, he had been in an accident. He was unsure exactly where he was, he was on a country road. I quickly pulled out life 360, and it gave me directions straight to him.
Thank you life 360... that was one thing less to worry about on that stressful day.

Date of experience: October 21, 2020

Thumbnail of user michells3
Pennsylvania
1 review
7 helpful votes
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January 16th, 2019

This app has ruined my family. It constantly shows my son driving at 80 to 100 mph causing my husband and I to yell at him for speeding. He swears he's not speeding and I want to believe him. We kept saying the tracker shows you were speeding. Then I read all the other reviews showing the speed inaccuracies. Wish I had read them earlier.

Date of experience: January 16, 2019

Thumbnail of user michelleg1551
North Carolina
1 review
0 helpful votes
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December 2nd, 2021

I know me and my fellow teen friends wish life 360 didn't even exists. I mean a tracker really? I think it's so ridiculous that we have to have something like this to make our parents feel "safe" I know good and week back then no one had this or had any knowledge of it Life 360 shouldn't be a thing nor any other tracking app honestly so sad!

Date of experience: December 2, 2021

Thumbnail of user artd2
Illinois
1 review
6 helpful votes
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May 1st, 2012

Some how this site started to send me texts and there is no way to stop them or tell them I am not interested in their serves. I have to pay for texts so getting messages i don't want is like stealing from me. I texts me about 5 times a day and has been doing so for several days.
How the heck do I opt out. I am not a child and not married who the heck wants to keep tabs on me?

Date of experience: May 1, 2012

Thumbnail of user robertb2904
Florida
5 reviews
3 helpful votes
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March 24th, 2020

This app consistently gave false info about our whereabouts. I would be sitting with my son and check Life360 for my daughter and it would show that my son is around 20mi away from where our location was. Would also get frozen quite frequently and not work in some areas of town

Tip for consumers:
don’t completely rely on it and maybe try to improve honesty and communication with your kids before trying this app.

Products used:
Their basic free package

Service
Value
Returns
Quality

Date of experience: March 24, 2020

Thumbnail of user theresaa36
Massachusetts
1 review
4 helpful votes
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March 27th, 2018

On January 16,2018, Rachel was in a bad car accident. The car was totaled. We were paying extra for the crash detection, notifications and emergency response. Nothing went off. Luckily she was able to call us. The police notified the emergency crew. I have pictures to prove this. Dont pay for anything. It is a waste of money!

Date of experience: March 27, 2018

Thumbnail of user richt116
Singapore
1 review
4 helpful votes
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February 5th, 2023

Lifer360 shows my gf was driving around her house for 20 mins. Making stops at some places and back home. When i called her, she insist she is at home. Shall i trust her? Anyone have similar experience? I called life360 support team who told me location bouncing is common but not showing the user is driving (with speed shown). Anyone can help?

Date of experience: February 5, 2023

Thumbnail of user jeanr38
Illinois
1 review
1 helpful vote
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March 15th, 2017

In spite of trying to cancel the premium edition within the 7 days that was posted on the installation page of google play store, i gor home from vacation and found the charge already posted on visa. Was told when i called that I only had 48 hours to get money return. Finally had to have visa card dispute the charge. Awaiting final action.

Date of experience: March 15, 2017

Thumbnail of user elizabethl132
Oklahoma
1 review
14 helpful votes
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March 15th, 2018

I have had the app for 3 months and use it for my phone and my son's. Until yesterday it worked great. Yesterday it gave me a notice that my son had arrived at the gym for gymnastic practice. An hour later I notice it said my son left the gym 10 minutes after arriving. It showed him at a strange house 3 miles away. I texted the gym owner and asked if my son was there. She said yes. I decided that someone must of accidently taken his gym backpack with his phone. I call but get no answer. I am afraid my car keys were also in the bad so I go to the gym to bring him my extra set of keys. He is totally confused. He has his phone in the gym locker with my keys. I show him on my phone where it says his phone is and guess what? It says I am at the same strange house three miles away. I can see where this might cause problems.

Date of experience: March 14, 2018

Thumbnail of user margel5
Oregon
2 reviews
22 helpful votes
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October 30th, 2015

My husband and I installed this app to find each other in a large crowd. That part works fine, but shortly after we installed it I got an odd text from my husband's work number saying that "home" wants to connect with me with a fake looking link it wanted me to click on. My husband never sent me anything from his work phone, though that number is in my contact list. It seems that somehow this a hack job. I wrote Life360 an email asking them to comment and guess what? Except for a form email, they never replied. We deleted the text and uninstalled the app immediately.

Tip for consumers:
Beware of bogus looking requests and don't expect the company to help.

Service

Date of experience: October 30, 2015

Thumbnail of user stevew1225
Indiana
1 review
0 helpful votes
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October 23rd, 2020

The only people who don't like this app are the ones who don't want to be tracked. I use this for my small business to keep track of my service techs. This app helped me catch one employee stealing time from me. It probably saved me tens of thousands in payroll for this guy. Awesome app. Thank you and keep up the great work.

Service
Value
Quality

Date of experience: October 22, 2020

Thumbnail of user lindah331
North Carolina
1 review
0 helpful votes
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October 19th, 2017

The only problem I have with life 360 is sometimes it's slow letting you know where your kids are. When they are on the road it takes forever to see them moving or it waits 2 to 3 min to let you know they are at their destination.

Date of experience: October 19, 2017

Thumbnail of user jeremyl240
Wisconsin
1 review
3 helpful votes
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March 31st, 2020

Terrible app. As a parent I want my children to go out and have fun and be free. I dont think any parent should ever even think that they need to use this app because of how disgusting the idea of restricting your teens most important years this much. Truly a terrible app.

Date of experience: March 31, 2020

Thumbnail of user hr45
California
2 reviews
16 helpful votes
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May 20th, 2015

Never seen anything like it Never gives the right location. My wife has diabetes and thought I had lost her. We had a prime subscription to Life360 so I thought I was OK can find her. I when to this street worried crazy. Life 360 was telling me she was right there I walked past her a number of times worried sick. She calls me from home and asked were I am at this is about 3 miles away. What a flippin app!)))-:

Date of experience: May 20, 2015

Thumbnail of user lynettew9
Australia
1 review
7 helpful votes
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April 9th, 2016

I have tried a few apps for phone tracking... they were all inaccurate and didn't even show locations that were up to date. This tracker is brilliant, easy to use with added features the others didn't have... not to mention 100% accuate and always up to date... just love it! It's also a bit of fun with messaging etc. xx

Date of experience: April 9, 2016

Thumbnail of user michaell1047
Ohio
1 review
3 helpful votes
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May 25th, 2019

Everything worked great when my family and I started using it; I haven't purchased the upgrade yet since I wasn't sure how much we would use it-- and it has been about two month. Now, the only update I see with any consistency is the battery left on my son's phone. In the last week he has made about 9 trips with his GPS on but the app reports that he hasn't left home. Not sure what is going on here.

Date of experience: May 25, 2019

Thumbnail of user rodg
California
180 reviews
905 helpful votes
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January 21st, 2011

Very useful suite of services to protect your kids and family. The most useful application is the one where your kids just have to push a button to check in and then you know their GPS location. Great value and I highly recommend this site.

Date of experience: January 21, 2011

Thumbnail of user leaha50
Florida
1 review
5 helpful votes
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December 18th, 2019

My boyfriend texted me while I was at work asking why I left and went to a house nearby one of my guy friends when I never left work to begin with. This app is incredibly accurate one minute and then all over the place.

Date of experience: December 18, 2019

Thumbnail of user tinam454
Colorado
1 review
9 helpful votes
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June 3rd, 2019

This was a wonderful app until last night it showed I left the house and went about 10 mi away was gone and I are came back and then went back to the location when I never actually left the house. I'm so glad that it was not my daughter doing this because she would have been in trouble instead it was me so I'm not sure about this app anymore!

Date of experience: June 3, 2019

Thumbnail of user cristinav4
Florida
1 review
0 helpful votes
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August 18th, 2017

I've had this app for my kids and husband for a few years. It was working well in the beginning, but now its showing my husband in another state and then all of a sudden back at work then in another state again. He doesn't travel for work at all. The other day it had him travel through a wooded area where there are no roads and a small pond. What's going on? He was at work the whole time with his phone on the office. My daughter takes her phone to school and leaves it on silent. It shows her still at home. We made sure we updated life 360 and rebooted our phones, etc... I guess we'll look for something more reliable.

Date of experience: August 18, 2017

Thumbnail of user lilyb78
North Carolina
1 review
2 helpful votes
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March 11th, 2020

Life360 is designed for families to be able to know where each other are at all times. While this seems ideal, it is not. It tears down the idea of people trusting one another, in favor of technology. The software itself is not that much to brag on: the map locations are typically inaccurate and, on the driver portion, the statistics are consistently incorrect. There are also many loopholes and ways around the system. Returning to the moral issues, however, families shouldn't have to use technology for these purposes. Life360 is one primary reason why the concept of trust is less and less prevalent as time goes on.

Date of experience: March 11, 2020

Thumbnail of user tonyj152
North Carolina
1 review
11 helpful votes
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July 5th, 2019

Have used the paid version of this app for 2 years and it works fairly well. Still, I've decided to terminate my subscription and uninstall the app due to the LIFE 360 TOS having to do with sharing of private information with non affiliated third parties for the purpose of email advertising and cell phone pop up ads based on locations you have visited or other driving data collected.

It is unconscionable that I should have to pay for a service and be subjected to a breech of my family's privacy due to corporate greed. Buyer beware.

Date of experience: July 5, 2019

Thumbnail of user brittanyp146
Oregon
1 review
0 helpful votes
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June 19th, 2020

Myself, my husband and my parents all downloaded the app. We wanted an app that could help us see if the others made it safely to work and home. My parents live with my husband and I. My mom and I both drive company vehicle and drive all day for work. So it's nice to be able to check in on eachother to make sure we're safe. I recommend this app to everyone! Don't get it just to make sure you're s/o isn't cheating or to catch someone doing something wrong. No that's pathetic. Get it if you want to use it for it's intended purpose! SAFETY! And I feel way safer knowing that my husband and parents know exactly where I am at all times!

Date of experience: June 19, 2020

Thumbnail of user walterl167
Florida
2 reviews
6 helpful votes
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February 7th, 2021

Has me walking and driving places I'm not stationary in one spot and has me all over the place. Wife thinks I'm having an affair because I'm all over the place. In this photo I never left one spot but it had me walking around all night and I was asleep and didn't move from one place.

Date of experience: February 7, 2021

Thumbnail of user haileyo4
Texas
1 review
6 helpful votes
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August 29th, 2019

Me and my boyfriend have a circle of us just two and while i was in class the app told me that he had let the school and shown up at this street by a bad area. I started texting him asking where he was and he told me he was in class. He even took a picture of him doing his work! Life360 will tear relastionships apart with trustworthy complications. I do not recommend the app if you are downloading it to track your family or boyfriend.

Date of experience: August 29, 2019

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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